So let’s get this straight, this is a four star hotel with glamorous pictures of swimming pool, balconies, quiet, hygienic, tranquil place for families with good food like the website’s amazing video right?
The hotel’s promotional video is world-class and very professionally-made, inviting guests to relax at their boutique hotel. It is absolutely misleading and an wanton abuse of reality, designed to fool tourists into parting with their cash.
When we stayed, the hotel had been taken over by an unruly mob of drunken tattooed American US Navy sailors swilling beer and smoking in the pool, yelling, swearing and screaming, with the hotel pool bar pumping out techno music. Oh I forgot to mention this was from Saturday when we arrived to the Sunday night. When we complained, (first time) the completely ineffective guest relations officer said it was not normally like this and this group would be checking out the next day; in other words, to put up with it. I told her they should not be tolerating it and should have restored some standards for the rest of the guests but she didn’t seem to have that power to do anything so the rave went on. Apparently you can “take over” the swim-up bar and crank up your own rave. When it had not stopped, I just about lost my cool with the mute woman on reception two hours later at 3pm and angrily handed her a letter for the manager, asking for a refund for the last 24 hours saying it was unacceptable and that the management were negligent in how they were handling this and that it was not what they had portrayed on the website and stormed out of the hotel leaving the thumping techno music behind me.
So, in staying there four days did I have an apology? No way did they apologise. I never met the manager I wrote to. Of sorts a bowl of fruit arrived when we had gone to get some quiet, but the US navy guys were still partying the next day and left dead on 12 noon checkout having used the pool all morning.
Pros: the rooms are nicely decorated and at least some thought has been given to the design of the rooms. They say flat screen TV but ours was CRT. Other pros might be the breakfast as ok if impersonal and they wash up in front of you. It is in a converted car showroom nearby so everyone can see you but that is about it. On our last day it had converted to a la carte because the number of guests had gone down so much, so no buffet.
Cons: Leftover trays: there were empty room service trays outside rooms all day on Sunday 8th January with half eaten food on them. This was not in sealed corridors but in outside areas prone to insects. I think most of the staff had disappeared with all the pool noise.
Booze bottles: There were also empty Gin and Vodka bottles at the bottom of our stairwell which by 3pm had not been cleared away. I was too tired to hear the room parties the previous night but I think people had been drinking on the stairwells and typically nobody from the hotel had the foresight to complain or maintain standards.
Dead Cockroach: The dead cockroach on the way to breakfast I was not going to mention but because of their lack of attentiveness around the hotel, and arrogant attitude, I will mention it because it proves they are not really in control of their hotel. This was admittedly in the outside bit of the hotel, but a well-managed hotel would have this swept up by 630am. What a nice treat to find for guests taking that route to breakfast!
Smoking in the pool: smoking in the pool means ash in the pool, which is not acceptable. Do they not have standards about that? We saw the loud Americans smoking in the pool at noon on Sunday 8th January and no hotel staff having a word at all. To me that is unacceptable and a breach of health/hygiene standards. Which other hotels would allow smoking in their hotel pools? This to me typified the lack of basic management at this hotel. Indeed the noise was so appalling the manager was probably at his own executive pool on the edge of Pattaya. Having paid for pool side access we didn’t use the pool after we saw that happening. Can the pool filters take out ash in 24 hours? We shouldn’t have to be thinking about those questions.
Cocktails: they don’t know how to make cocktails. They are from a bottle with no trimmings or fruit.
Safety: each morning there were beer bottle tops strewn around the edge of the pool not swept up and cigarette butts everywhere. A well-managed hotel would have this all swept up by 630am.
Location: There is no guidance at all about trying to get transport into the city centre and although there is a complimentary tuk tuk it is underused and there is frequently nobody to drive it. After we waited 20 minutes for them to find a driver, we were then given a tour of the petrol station because it was on empty. We feel if this hotel wants to improve on its rating, it needs to help guests by advising them on transport options or providing a tuk tuk service. A well-managed hotel would have the tuk tuk full of fuel by 7am.
Conclusion: Our stay was extremely disappointing and was one of the worst hotels we have stayed in. The mute arrogance of the staff who suddenly could not speak English and lack of basic management of the hotel they are trying to run, only reinforces my belief that this hotel is a cash cow for the owner and they have no regard for guest’s comfort, hygiene or well-being. I am still angry about their indifference and am going to complain to LK Pattaya about this stay. I wrote a formal letter of complaint on the Sunday 8th January and got no response. I got no discount just three bananas, three apples and some oranges. There are hardly any staff here.
Unbelievable. You have been warned.