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Mercure Pattaya Hotel
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Reviews (1,367)
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555 - 560 of 1,367 reviews
Reviewed February 4, 2014

Very good hotel at this price segment......check in was very slow....the staff was friendly but could have been more friendly.... the location is a bit complicated....far away from the main beach area.....

  • Stayed: January 2014, traveled as a couple
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Thank rahul0903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitili, General Manager at Mercure Pattaya Hotel, responded to this reviewResponded February 9, 2014

Dear Rahul, thank you for your review we will work towards improving our product and services to make our smart budget hotel even better! Looking forward to welcoming you and family in the very near future and best wishes! Alex

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Reviewed January 25, 2014

Check in was slow, only one person at reception. I had to fill in registration, which took even longer, this should have been on the system, since I am a member. I go to my room and the door will not open, had to spend another 20 mins for a new key. The room was average, not clean, dirty dust stains every where. The Linen needs replacement, especially the towels, like a 1 star hotel. Check out was also slow, even I was the only person checking out

Room Tip: I am totally confused with quality of service especially in this day and age
  • Stayed: January 2014, traveled as a couple
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Thank sirputh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitili, General Manager at Mercure Pattaya Hotel, responded to this reviewResponded January 27, 2014

Please accept my sincere apologies for the incident regarding both arrival and departure, I will investigate with our team the nature of your comments. Guest rooms are currently undergoing a renovation however that is no excuse for dust in your room, linen and towels are also in the process of replacement and I sincerely hope we will have an opportunity to welcome you and family to experience our new look property without the inexcusable incidents. Please contact me at the following to arrange if we may your next visit and I will personally ensure an improvement in both our product and services offered: gm@mercurepattaya.com With best personal regards. Alex

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Reviewed January 24, 2014

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
mitili, General Manager at Mercure Pattaya Hotel, responded to this reviewResponded January 27, 2014

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Reviewed January 21, 2014

We arrived at the Mercure in Pattaya after experiencing hygienic problems with a nearby hotel, from the minute we arrived (myself, my wife and my children, 7 and 9) we were treated like royalty.

On arrival the General Manager, Alex, was there to greet us and in particular paying attention to speak to our children asking how they were enjoying their vacation made us feel that we were in good hands, we were worried this was too good to be true and wondered what was ahead as we are skeptical people.

Our luggage was taken off to our room within minutes, and what a treat for my family, the best in comfort and entertainment we have experienced in a family suite. Bright and modern, it even had a kids corner equipped with a toboggan, toys and a play station.

The beds were like sleeping on a cloud, probably the best nights sleep we had since leaving our own beds in Ireland, breakfast was an amazing buffet selection and many staff to assist with question our inquisitive kids always have when they feel comfortable.

During our three week trip around Thailand this is the one that will stick in our head as far as hospitality is concerned thanks to a well trained team of staff.

Thanks Alex & All Staff

  • Stayed: January 2014, traveled with family
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Thank dest2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitili, General Manager at Mercure Pattaya Hotel, responded to this reviewResponded January 27, 2014

Des, many thanks for your glowing review! Pleasure meeting with you and your beautiful family, looking forward to your next visit in 2014 and best wishes for New Year! With best regards Alex

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Reviewed January 20, 2014

Stayed at the Mecure Pattaya through the Xmas/new year period with a friend. Found the hotel to be very comfortable and relaxing away from the hustle and bustle of the action yet close enough to get to the nightlife and shopping with no trouble at all. Special mention to Alex the general manager of the hotel who went out of his way to interact with the guests and ensure we enjoyed our stay in pattaya. Would highly recommend this place to anyone seeking a clean, comfortable place to stay.

Stayed: January 2014, traveled with friends
Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitili, General Manager at Mercure Pattaya Hotel, responded to this reviewResponded January 27, 2014

Adam, many thanks for your kind review enjoyed meeting with you and family and we look forward to seeing you all in the very near future! Happy New Year and best wishes on behalf of team and I With best regards Alex

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