The Sheraton Pattaya is supposed to be a 5 star resort - well, it is and it isn't.
If you compare it to the 5 star Sheraton Grande in Bangkok (or any of the other 5 star Starwood properties in Thailand) it doesn't quite match up. The reason is mainly due to the staff. I had considerable problems communicating in English with some, but not all, staff. The women who work on the room service hotline were particularly bad. Also, no-one knows how to make a cappuccino - they always came out lukewarm, even when I asked for extra hot, so that I could get a normal temperature coffee. This is a sign of poor training - obviously the people that make these have never drunk them - milk is not hot just because it foams.
Also, the staff have the 2 & 3 star habit of putting dirty knives and forks back on your table for you to use again - please take the staff to the Sheraton Grande in Bangkok and see how to do this properly - just put a clean set of cutlery down. Putting the dirty utensils back on the table is not 5 star service!
Interestingly, my "in room dining" button on the phone connected with the Spa - made for some interesting conversations when I asked for "room service" until I finally realised what was going on - obviously no-one checks this.
The location is remote (not walkable to anywhere or anything) but that's ok if you want peace and quiet. They do have a shuttle that runs at certain hours. A taxi down the hill to Pattaya will cost THB300 - a real rip off but then that's Pattaya all round.
Rooms are fine and clean. The views from the ocean front rooms are very nice. However, if you are there for work, and want to work in the room, the desk and chair are totally inappropriate for using a computer. Why, in this day and age, can we not have an ergonomically designed chair in the room - the current ones are impossible to work comfortably and efficiently from.
You can't say it's bad, it is a nice place, but is let down by poorly trained staff and the rooms are not designed for doing business.
- Official Description (provided by the hotel):
- InterContinental Pattaya Resort is located on a cliff headland, overlooking the Gulf of Thailand, with just less than 2 hours drive from Bangkok. The resort enjoys a beachfront location with unsurpassed views to Koh Larn (Coral Island) and beyond. ... more less
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- Also Known As:
- Sheraton Pattaya Hotel Pattaya
- Pattaya Sheraton
- Sheraton Pattaya Resort