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“Paradise” 5 of 5 bubbles
Review of InterContinental Pattaya Resort

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InterContinental Pattaya Resort
Ranked #5 of 441 Hotels in Pattaya
Certificate of Excellence
Busan
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Paradise”
5 of 5 bubbles Reviewed January 6, 2014 via mobile

My wife, two young sons and I stayed here for 10 days in November 2013. We went for the Deluxe Pavilion Ocean room which was perfect. It was room 528 and we were looking directly over the kids pool. The resort is a tropical paradise and a great place to chill out and relax. We only left the resort a few times to do some shopping. The staff were always attentive, happy to help and with a smile. The buffet breakfast had a lot of variations and enough variety to keep us happy for 10 days. The food in the restaurant was excellent, and the kids choices were just enough keep my 3 year old son going for 10 days. There is a very good chance that we will be back.

One thing to note, this resort has a lot of stairs, to the rooms, down to the pools, bar, up to the restaurant, reception etc. This should be considered for those less able than others (elderly etc)

Stayed November 2013, traveled with family
Helpful?
1 Thank Tobster3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomo K, General Manager at InterContinental Pattaya Resort, responded to this review, January 7, 2014
Dear Tobster3,

Thank you for being our guest at the Sheraton Pattaya Resort on your most recent family vacation.

I'm happy to learn that you and your family enjoyed your ten days with us and to learn about the breakfast offerings. In regards to your comment about the stairs, you are correct and I would like to be open to the Trip Advisor reviewers that the resort is indeed situated on a slope. Of course we will be happy to assign a room in the building with elevator and near the lobby for those that prefer to avoid the stairs. Furthermore, our bellman would be gladly escort in the golf carts as well.

Once again, thank you for your compliments and we look forward to welcoming you and your family back again in the near future.

Kind regards,
Tomo Kuriyama
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,113 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (219)
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SUNSHINE COAST AUSTRALIA
Level Contributor
226 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

We stayed for 3 nights in December. It was so relaxing here that we did not leave the resort and check out Pattaya ! We will do that next time. The restaurants are all very good, we enjoyed all the meals, especially lunch at the Infiniti - with the best mushroom pizza we have ever had. Sunsets here are spectacular, so having a drink at Infiniti and watching the sun set is great. All the staff were very helpful and friendly. My husband knocked his leg on the sun lounge and within minutes the pool attendant was there with a first aid kit. We had a deluxe ocean view pavilion and it was great - huge bath ! The grounds are extensive and exceptionally well maintained - the gardens are just beautiful. We will definitely return for a longer stay.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rojaan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomo K, General Manager at InterContinental Pattaya Resort, responded to this review, January 7, 2014
Dear rojaan1,

Greetings from breezy Pattaya and Happy New Years!

It was a real pleasure to have you and your husband as our guest and I'm happy to hear that the staff took great care of you both. I'm looking forward to your return and we will make sure to keep our signature mushroom pizza on the menu as it's certainly my favorite pizza as well.

Kind regards,
Tomo Kuriyama
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 4, 2014

We stayed at the Sheraton during the holidays and we were extremely pleased, especially with the service. We've had the good fortune of staying at some extraordinary resorts in the last 10 years but few could match this property when it comes to the grace and kindness of the staff. We spent most of our time on property so we had a chance to interact with almost everyone, from the front desk to the restaurant, the folks at the spa, the housekeepers, and the individuals working the pools. Without exception, every member of the team was a delight to interact with. In addition, the property is beautiful and well maintained, the rooms are spacious and well appointed, the public areas are well kept, and one has the choice of 3 beautiful pools and a private beach.
I highly recommend this hotel to anyone visiting the Pattaya area. A special Thank You to Tomo Kuriyama, the General Manager, who personally looked after the well-being of all of his guests and who seemed to be on property from early morning to late night. His leadership is clearly reflected in the excellent performance of his resort.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rploum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomo K, General Manager at InterContinental Pattaya Resort, responded to this review, January 5, 2014
Dear rploum,

Greetings from Pattaya!

Thank you for being our guest and for sharing such positive comments. It was a pleasure meeting you and your wife in the resort and connecting with you at breakfast each morning. I'm happy to read that our staff took care of you and that you enjoyed the resort facilities. Should you need another vacation to get away from the cold winter, please come back and visit us again.

I hope you had a smooth journey back to Japan and look forward to welcoming you back one day.

Warm regards,
Tomo Kuriyama
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
98 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

The staff is very friendly and really helpfull. The rooms -of course depend on the category. If you have a big Deluxe Room (more than 55 m2) - you will be happy with it.... Try to get one of them (there is a very big tub)...The beach is artificiell but not bad, because there are no hotels with direct Beach in Pattaya. The restaurants serve really good food (close to a star restaurant, but much cheaper). The breakfast is not bad, the fruits pretty good like everywhere in Thailand. So if you have to go to Pattaya, because the rest of Thailands beachhotels are fully booked , then choose the Sheraton. If you like to have a clubby scene, very modern and directtly where all the girls are selling their bodys to old and ugly european men, choose the Hilton....of course sometimes you have problems in understanding or you have to remind your order, but the staff is so smiling and charming, you have to smile back. If you don't get immediately what you want, try to be very kind, you will see them running - not for the tip, but for your smile.

Room Tip: Of course oceanview...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mummvonoldenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomo K, General Manager at InterContinental Pattaya Resort, responded to this review, January 5, 2014
Dear Mummvonoldenburg,

Thank you for being our guest on your recent visit to Pattaya. While I regret to read that you didn't enjoy Pattaya as a destination, I'm happy to learn that you enjoyed the resort facilities and offerings. I completely agree with you that are location is unique and the 15 min drive to the hustle and bustle allows for perfect resort ambiance.

I noted your comment about some of the staff needed a reminder for an order and apologize for the inconvenience. We will continue to conduct training and English classes for improvements.

Once again, thank you for being our valuable guest and if there's any opportunity for you to return to Pattaya, I hope we will be your preferred hotel.

Warm regards,
Tomo Kuriyama
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 2, 2014

Unlike most hotels/resorts in Pattaya, Sheraton has maintained a high quality product (with excellent view of the ocean). Their commitment to excellent service is evident in all their staff, from Janitor to GM. This, coupled with their different choices of pools (for adults and children), great selection of food, and their location make this a favorite in Pattaya. Highly recommend to anyone looking for a 'quality' vacation.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomo K, General Manager at InterContinental Pattaya Resort, responded to this review, January 3, 2014
Dear Mana39,

Happy New Years and thank you for sharing your feedback on Trip Advisor. It was great to speak to you around the resort and appreciate your kind compliments on this online community as well as the direct email to me. I read your comments in our morning meeting and everyone is delighted to know that you enjoyed your stay. I hope you enjoyed the fireworks on the beach and very much look forward to welcoming you and your family back soon.

Warm regards,
Tomo Kuriyama
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
155 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed January 1, 2014

This resort absolutely meets our criteria of a great hotel. Beautiful lobby overviewing the sea. When we arrived the staff was very friendly and helped us efficiently and also made arrangements for diving, massage, Thai cooking class and the New Years eve dinner. This evening was absolutely fabulous. Our table was located near our room and next to the stage. The food was absolutely top quality and very fresh. The shows were very entertaining and we had a lot of fun.The ambiance all night long was great with nice people on the fairylike beach. The firework at midnight was simply fabulous. Our room was located at the private beach with a separate swimming pool. The room and surroundings were spacious with all comfort you can expect in a five star resort. The general manager Tomo Kuriyama deserves a special mention. During breakfast he is helping his staff welcoming the guests. He tries to be in close contact with his staff and with the people staying in the hotel. I've never had such close contact with a hotel GM as with Tomo. Congratz absolutely great job.

Room Tip: Book the villa at the beach : free wifi, free laundry up to four pieces a day, private swimming pool...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank iELM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomo K, General Manager at InterContinental Pattaya Resort, responded to this review, January 3, 2014
Dear iELM,

Thank you for your reviews on our restaurants and the resort. I'm pleased to read that you enjoyed the services and the facilities as well as our NY eve countdown dinner event. The weather was perfect and it was indeed a very pleasant evening. I'm also happy that you enjoyed your private pool villa.

I would like to thank you for such generous compliments and the personal recognition. We have great team here and highlight of my day is certainly when interacting with our guests. It was great talking to you during your stay and I hope you will include Sheraton Pattaya on your future trip to Pattaya.

Warm regards,
Tomo Kuriyama
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frauenfeld, Switzerland
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed December 31, 2013

I was there with a friend,who is in a wheelchair.We were traveling to many different places and stayed at this hotel.My friend booked an accessible room,but it wasn't at all.So the shower was way to small for a wheelchair and a caregiver.And our accommodation was way down the hill.I had to push him all the way up and was already sweating.I appreciated the guest service who gave us some helpful tips for attractions.We were also in the restaurant and had a delicious meal with a beautiful sight to the beach.I absolutely recommend this place to regular peoples,there's just more improvement left for someone with disabilities.

Room Tip: Choose a room near the pool and walk down the way to the beach.
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Claudio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomo K, General Manager at InterContinental Pattaya Resort, responded to this review, January 1, 2014
Dear Cluadio B,

Thank you for sharing your review on Sheraton Pattaya through Trip Advisor. I'm happy to read that you and your friend had an enjoyable meal but apologized that we were not able to accommodate a full accessible room or closer to the lobby. I will emphasize the importance of being more attentive when assigning rooms.

Once again, thank you for being our guest and we hope despite this incident we will be able to welcome you and your friend back in the future.

Kind regards,
Tomo Kuriyama
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Pattaya Resort

Property: InterContinental Pattaya Resort
Address: 437 Phra Tamnak Road, Pattaya 20150, Thailand (Formerly Sheraton Pattaya Resort)
Phone Number:
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Pattaya
#4 On the Beach Hotel in Pattaya
#4 Romantic Hotel in Pattaya
#4 Luxury Hotel in Pattaya
#6 Business Hotel in Pattaya
#7 Family Hotel in Pattaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Pattaya Resort 5*
Number of rooms: 156
Official Description (provided by the hotel):
InterContinental Pattaya Resort is located on a cliff headland, overlooking the Gulf of Thailand, with just less than 2 hours drive from Bangkok. The resort enjoys a beachfront location with unsurpassed views to Koh Larn (Coral Island) and beyond. ... more   less 
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Also Known As:
Sheraton Pattaya Hotel Pattaya
Pattaya Sheraton
Sheraton Pattaya Resort

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