Well as the title says it/sums it all in one word, I found this hotel nothing more than average.
Will try to share as much details as possible
Location: well that’s one of the biggest and only USP of this hotel; its bang on the road that connects the 2nd road/walking street to Jomitein beach and tuk-tuk is available 24hrs (2-3mins drive to all the happening places) there are plenty of restaurants & massage parlours stone throw away, even a 24hr family mart is 10m away. One can book day tours from a shop just adjacent to the hotel
Rooms: We had booked a 2 bedroom suite, well to me the room was a big diss-appointment, as earlier I have stayed in “Four Seasons Place” and their suite rooms are 1000% times better than RG and we personally regret of not booking the same hotel this time. The bedrooms were small, its more like apt rooms, room had hot kettle but no comlipmentary sugar/tea bags /coffee sachets, it was a smoking room but no match box. I mean small but significant things which are very small but were not there, it had a geyser but the water was still cold.
In total was not happy, we should have paid that extra 2000bhat and should have booked the Four season palace “2 bedroom suite”
Service: Again not more than average, We had booked the room more than 30days prior to our vacation & we had requested for a top floor room facing the back pool, but to our utter diss-appointment this was not catered and when enquired why, the reception lady (who claimed to be working there for over 15yrs) stated that we have bookings 3months in advance hence cant fulfil all requirements. I mean how rude that is!
Food: is good but one can have much- much better food just 20m away the hotel in restaurants like: Alto & Road restaurant, these are quite cheap & much better in taste then the in-house food
Basic amenities: the back pool is nice & quite, lifts (elevators) are shabby, no complimentary welcome drink/fruit basket, even basic things like tea bags & sugar are missing, although the house keeping people were very prompt in handling the request & cleaning the room daily, and yes there is no GUEST FEE (if you have someone to acompany you)
Overall to summarize, if someone is coming to Pattaya for the first time & wants to stay around the happen-ing places at a budget price, then this the place for you. But if you have travelled before to pattaya and want good ambience & hotel & things like 2 bedroom suite, then without a second thought go for Four season palace, its not much expensive compared to RG