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“Didn't want to leave”
Review of Penthouse Hotel

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Penthouse Hotel
Ranked #11 of 559 Specialty Lodging in Pattaya
Certificate of Excellence
Reviewed August 20, 2012

We chose to stay at Penthouse Hotel for a few nights of our honeymoon as we wanted a unique experience and I am pleased to say that the hotel certainly rose to the challenge.

The room was wonderfully decorated and in a good state repair whilst novelty fixtures and fittings really helped to make sure you had a fun filled stay. The room and bathroom was spacious and clean and well stocked with towels etc.

The 24 hour room service came in handy on more than one occasion and the food was fantastic. We also thoroughly enjoyed our inclusive breakfast in bed every morning.

Another bonus was that housekeeping would come at a time convenient to you so your room was always cleaned daily but there was never any disturbance at all (perfect when sleeping off a Chang-over).

A few people have made comments about cats on site and yes, I saw a couple, but they caused no bother at all and were quite content just snoozing in the hallway...I have seen much worse things in hotels in my time!

The location was great and, although close to several bars, we found this to be of no disturbance to us at all. The double glazed windows did a good job of keeping out the noise.

All in all we loved our stay here and are looking forward to going back for our anniversary in January. I would recommend this hotel to anyone that is considering a stay here.

  • Stayed: January 2012, traveled as a couple
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5  Thank SunshineHoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenthouseHotel, General Manager at Penthouse Hotel, responded to this reviewResponded August 25, 2012

" May we just express our gratitude in your perseverance in accomplishing the not-so-easy task ( or so we are told ) of up-lifting a positive travel report !..We are hoping to address any short-comings on our part, and very much hope that you will again choose The Penthouse for your future anniversarie(s) " .Best Regards,

The Penthouse Hotel.

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210 - 216 of 320 reviews

Reviewed July 17, 2012

Spent a few nights there last year. Renovations were underway so they caused a bit of disturbance. Apart from a few unexpected early morning calls everything went OK. Found everything clean and in good condition. Very good free breakfast. Perfect free Wi-Fi. Staff friendly without getting in my face. For me very good value for money in a perfect location.

  • Stayed: October 2011, traveled solo
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6  Thank AlanC255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenthouseHotel, Public Relations Manager at Penthouse Hotel, responded to this reviewResponded July 24, 2012

" Thank You " ...all reviews are of course subjective, it may indeed be difficult to please all; all of the time ! It is true that we appeal more to certain guests and their requirements...and in so doing may not gain everyones fullest approval. but, we continue to believe that if Thailand / Pattaya is your preffered choice in which to spend time ( and hard-earned cash ! ) .. then The Penthouse Hotel may very well be a Good choice. After all, as we say " One could always invest a great deal More, for a great deal Less ! " Hope to be of service again; soon ! .) ..

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Reviewed July 17, 2012

I actually stayed at the penthouse two times, once 2010, once 2011. For me it was an all in all great experience. I would rate the quality of service and cleaning low though, as I saw bugs both times.
However there is nothing quite like the penthouse experience - although comparatively pricey, you cannot put a price on the burlesque interior of the rooms with all sorts of toys and poles etc.
The staff is obviously very active on tripadviser and I wouldn't personally pay much heed to what they write. People loosing money and getting ripped off seems very plausible, but it is a risk everywhere in this part of the world. Just use common sense and should be fine!
Cheers!

  • Stayed: November 2011
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5  Thank NielsNut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenthouseHotel, Public Relations Manager at Penthouse Hotel, responded to this reviewResponded July 17, 2012

" Thank You for your Review ! ..no doubt we shall be seeing you again ,on your third visit !.. feel free to take full advantage of our 24HRS House keeping Service for any specific Room / Suite cleaning requirements that you may have need of.. and allways bear in mind the various safety-Box arrangements that we have inacted; to keep both our valued Guests and their valuables Safe in Asia ! ..2012, it must be time to 'check-out' ( and report ) on our latest innovations and facilities that we at the Penthouse have now completed with a view to further enhancing your experience and affording additional value that we are now pleased to offer our valued friends and Guests for their consideration !

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Reviewed July 15, 2012

Only hotel who showed honesty and returned we forgotten money in locker
they never charged for returning mny thru western transfer
i and my son are thankful to them

Room Tip: 2nd 3rd 4th floors rooms the best
See more room tips
  • Stayed: June 2012, traveled with friends
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6  Thank drharpreetsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenthouseHotel, General Manager at Penthouse Hotel, responded to this reviewResponded July 19, 2012

Thank You ! .. and we are only Too pleased to have been of service to you both. Furthermore ;it is refreshing for us to be able to respond to a genuine issue and not to one that has been engineered in order to self-serve. Look forward to seeing you again !

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Reviewed July 2, 2012

Had money stolen from the safety deposit box in our room on our last day. Only downside to an otherwise good stay! Don't use the safety deposit boxes. Keep your money on you.

  • Stayed: July 2012, traveled as a couple
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10  Thank venismecha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 3, 2012

Dear Ms. Venismecha,
Thank you for taking the time to write your review.
You have made a very serious accusation and one which we need to investigate further as you have questioned the integrity of the Hotel and staff therein . We do have to remind you and those reading this review, that we do not in fact have any record whatsoever of any of our valued guests reporting any issues with their Room / Suite Safety Deposit Boxes. Do you believe that this was reported to any member of staff ? .. or even at the time of departure ? ..

Please also note this is the very first time we’ve received such a notification and are indeed very concerned and eager to investigate and apply such additional as are found to be helpful. In turn, and to help us achieve this we do require your full support. Could you please send us an e-mail, with the following information along with any other information that may be relevant.
We would require :
1. Your full name
2. Date of stay and Room / Suite Number
3. Amount of currency that you believe was lost / mislaid, and the denomination.
This will then assist us with our investigation, which of course can’t begin, until we’ve received the requested information. Should this be ever proven, and the culprit apprehended, the full force of the Law will be called upon, rest assured and restitution awarded. . We look forward to receiving your full support to bring this incident ( As reported on Trip Advisor) to a successful conclusion for everyone.
We only wish you’d brought this unfortunate and percieved incident to our notice at the time of discovery !

Additional Information:
All guests staying at The Penthouse Hotel should be aware that we have three security safe options to consider :.
Option 1. Room / Suite Safes. ( In the Room )
Option 2. Reception Safes. Protected by Security Staff / Reception Staff / Safety Cameras and a Four Key Security System.
Option 3. For guests who need additional security/ space. The Hotel Manager’s personal safe is available on request.
NB. Room / Suites Safes are always open up the possibility of loss. Safe doors should always be securely closed and the security code reset. A four digit ( uncommon ) electronic code number must be selected and activated, Make sure than non-one is present when you activate your personal safe. There is always a very slim chance that a guest or those with entry might stumble-upon your given code (Russian Roulette).
“Carrying valuables around” anywhere ! .. is not a safe option.
In keeping with the interests of security and disinformation; we shall be keeping Trip Advisor updated with developments related to this issue.

Thank you, and look forward to seeing you on your next break,
Best wishes,
Guest Relations Manager.
The Penthouse Hotel
penthouse@penthousehotel.com

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Reviewed June 30, 2012

Me and my girlfriend did read a few reviews on the internet before taking the dive at The Penthouse but some of the over the top comments didn't put us off.
Not our experience at all.
We had a great time and enjoyed the upgrade.
The massage service arranged by the reception was excellent and my gf really enjoyed the massages and so did I.
Had a great time with the kittens.
We will surely be back to Penthouse and will recommand it to all our friends for that extra bit of fun such as adult channels and fun suites ;-)
Oh and wonderful Tom Yum soup in the restaurant, you gotta try it!

Note: They have some renovations going on so get a room on a higher floor. We didn't mind and took Pool Deck level for two nights.

Room Tip: Get a room on the new pool deck and push your luck a bit to get free breakfast as well ;-)
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  • Stayed: May 2012, traveled as a couple
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12  Thank maheshdafunman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 3, 2012

" Thank You " for your report, .. glad you and yours had an enjoyable stay and enjoyed the possibilities of the new Pool-Deck Rooms / Suites ( small out-door pool and large Jacussi with Sundeck ) ..Hope to see You ( Both ) again ! ..

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Reviewed May 28, 2012

We are on the tenth day of our ten night stop at the Penthouse hotel. We were expecting something completely different as we have friends who have strayed before. They told us what to expect. We thought they might have been exaggerating. They weren’t. We’ve had a marvelous time. Met all kinds of interesting people and found the staff friendly and efficient. The location is superb. Almost on the beach and just a couple of minutes’ walk to the fabulous Walking Street. We think the world might be a happy place with a few more hotels like this.

  • Stayed: May 2012, traveled as a couple
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3  Thank leonnat99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenthouseHotel, Public Relations Manager at Penthouse Hotel, responded to this reviewResponded May 28, 2012

" Thank You, and Greetings from Thailand " We were all pleased that you enjoyed your recent stay with us and look forward to Welcoming You back !..( As it happens; we are in the process of indeed developing a further theme Hotel at the present time ! ..more details nearer to the Opening ! ) Best Wishes, The Penthouse Hotel..

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Penthouse Hotel

Address: 325/61 Moo 10, Soi Pattayaland 2 (Soi 13/4), Pattaya Beach Road | Beach-Road, Pattaya 20260, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #11 of 559 Specialty Lodging in Pattaya
Price Range: $49 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Penthouse Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
An adult Boutique Hotel situated in the Very heart of Pattaya's renowned Nightlife and metres ( 60 from the Beach ) .. / Shopping & Tourist Attractions ! Exciting theme Rooms and Suites at affordable prices, Outdoor Splash-Pool / Jacuzzi Sundeck and Indoor Spa Pool and close-to many of Thailand's leading nightclubs, catering to all tastes.24 HR Security, Restaurant & Room-Service, Comp Breakfast & WI-FI. Celebrating 29 years of difference,.. a refreshing change from the banal,.. And just getting BETTER! The Penthouse Hotel, a possible alternative to your normal Hotel experience, but not for everyone! , Just 90 minutes from BKK International Airport, 2 HRS BKK City, Transportation /Airport / Hotel & Tours arranged. RESERVE ON-LINE ... more   less 
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