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“Expect to hear no, and a few other unpleasant things”
Review of Loma Resort & Spa

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Loma Resort & Spa
Ranked #74 of 457 Hotels in Pattaya
Reviewed January 6, 2013

We didn't choose this stay, it was chosen by friends that we were meeting up with.
First, the good things. lt is 2 blocks off the main road, so is very quiet. The pool is exceptionally
clean, esp for a pool of it's size. The pool area is lush and lovely, and the lobby area is clean and modern - just don't expect that in your room.
We had a ground level room, with a decent terrace. However, because the halls are just cement, you will be woken at night by drunken revellers on their return. Our room was very dark, with the bulbs around the makeup mirror burnt out. Coffee was spilt on the base of the kettle and dried there. At the service stand, there is a glass shelf at forehead level. Obviously the maid can't reach all the way to the back of the shelf, as the dust was thick on the back 12 cm. Our sheets were starched, but had obvious blood stains on them - a real turn off. The bathroom was super tiny - don't expect to try to have 2 people in there at once. The back of the toilet seat where the hinges are, was really dirty and obviously had not been bleached in a long time. Black mold was everywhere on the grouting. lf you try to use the shower head, due to poor installation
if you use the shower, you will completely flood the bathroom - you have to keep shutting the shower head on and off, just so you don't have to deal with an inch of water when you get out.
We requested a second pillow, and were told no, there are no extra pillows, the hotel is full. You only get two pillows, so this was not a strange request.
ln the hall for the first 3 days of our stay, a room service plate of shrimp tails, noodles and veggies lay abandoned for 3 days - yes, 3 days in the tropics. When the desk clerk came to help us, hubby pointed it out, and the man wouldn't even take it! He just said he would alert housekeeping.
The first day we were there, my husband reported to housekeeping that the poolside men's room was filthy. Cobwebs everywhere, sand in the sinks, the urinals black with mold - my husband refused to use a urinal- something he wouldn't even touch. On New Year's Eve, it was still just as filthy! lt hadn't been touched.
We had to go into Bangkok for one night of our stay, but we didn't check out - we were paying for the room, and left most of our baggage in the room. When we returned, the terrace door had been left open, both the slider lock and the bathroom-style doorknob lock. l was really upset, as l say, we were on the ground floor, behind some shrubbery. ln literally 3 seconds, someone could have come from the pool and been in our room - thank goodness that didn't happen. l went to speak with the manager - who kept me waiting - l guess guests are secondary to her paperwork.
Her grasp of English was very rudimentary. When l reported what had happened, she came out
to the pool area after my reporting, saw the housekeeping supervisor and the maintainance man,
and told me they would go to the room with me, and show ME how to operate the locks. Apparently, modern hotel guests don't know how to operate a toilet stall slider and a bathroom door lock. (great security)
Breakfast is included, and is said to run from 7-10AM. However, if you come after 9, expect
trays to be empty of hot food. Most of the burners were either unlit, or had blown out and not been relit. There was no omelette stand -something that is pretty standard nowadays. They serve trays of congealed semi-warm sunny side up eggs, very unappetizing.
We were there for New Year's Eve - it was automatically charged onto your room. When l booked, it wasn't made clear that you could opt out of the program. lt was very amateurish, poor sound, bad band, terrible food. For about $70USD, there wasn't enough cake (tasteless as it was) for every guest! l don't understand why there wasnt something like a Pad Thai stand - like
they make fresh omelettes in hotels. lt's their dish that their known for, delicious, and the cooks
would have known for sure how to make it. The ham was not cooked to the bone, and l was afraid to eat it. We ordered wine and a bottle of rum for our group, but were expected to pay 80Baht for ice!
We were leaving on NYD night, but our room key was cancelled first thing in the morning. When l went to the desk to have it reset, one of the deskmen told me he would let me in with the passcard. l told him l had paid for the room until noon, and l wanted my key reactivated (you only get one key, even though there were 2 of us) At this, he tossed my key across the desk, looked me in the eye, and told me 'Well you can just wait until someone is free to fix it'. Apparently him and the other man sitting behind the computer just are at the front desk for their good looks.
The name of the place is Loma Resort and Spa. My husband recently had major surgery, and after the plane travel, he wanted a massage. At the pool kiosk, there is a poster of treatments, leading you to believe that this is available. However, when hubby asked about a massage, he
was told in no uncertain terms to go out on the street and find somewhere available.
l don't know if the owner just doesn't care, or is thinking that word doesn't get around. He needs to realize this is 2013, not 1973. People travel, people talk, the internet allows you to let the world know about your experience. Good luck to him, he will need it.
l know no one from our group will recommend this place. My only regret is that l have to give the place one dot - because they don't even deserve that. We live in SE Asia, and are going back to Pattaya in 2 months, with different friends. We won't be staying at Loma Resort and no Spa.

  • Stayed: December 2012, traveled with friends
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5  Thank Always_b_Natural
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 - 102 of 317 reviews

Reviewed November 21, 2012 via mobile

Grumpy staff , Bhat is the only word they understand , no wi - fi , no towels , no bell boy ... Don't judge a book by its cover would explain loma best ... Looks beautiful & the staff would do every thing in thier capacity to "ruin" your vacation ...

  • Stayed: October 2012
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10  Thank Tanyakot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

In our last visit to Thailand, pattaya was our first destination. i booked 2 nights at loma through agoda and it was worth it...we reached late around 9 pm and we were served chilled soft drink, and hospitality is awesome.. i dont remember the name of front desk staff but she was very friendly and willing to help. room was abit smaller then what we expected but the resort area is very peaceful. 4 stars for wholesome breakfast and swimming pool. we miss being in loma resort. we will definitely stay there in next visit.

  • Stayed: September 2012, traveled as a couple
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6  Thank Eamjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

the first time we went there the reception staff were very good, the second time new staff, i think management problem, the place can do with a tidy up, house keepers are no problem, location is good a little away, local beach within walking distance, i cannot complain you get what you pay for, however its safe and friendly place, and you do get help & advise when you ask / need,
were not pool people, but its well maintained and looks good, see a lot of people using it, great potential this place looks like they don't spend on improvements,
check the room assigned to you b4 you accept, if there are other rooms they will accommodate you no problem, ive been back twice but then again everyone has different opinions, but overall not bad lacks refinement
as some may entail walking upstairs, and away from the pool area for privacy

Room Tip: check room before accepting
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  • Stayed: December 2011, traveled as a couple
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3  Thank nevrosl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teddypattaya, General Manager at Loma Resort & Spa, responded to this reviewResponded November 8, 2012

Thank you for your kind and valuable comments. We will take all of your comments to improve the operation and try to make our resort more suitable for our clients. Hope we will have a chance to serving you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2012

Hotel itself is not the worst but the management is very poor. The staff is awful, very rude and annoying at times certainly not helpful at all . Location is good though just minutes away from beach and indoor swimming pool is a plus.But the rooms were not in good shape , mosquitoes flying everywhere . Staff to me was major disappiontment other than that it was just ok.

  • Stayed: September 2012, traveled with friends
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1  Thank Sufian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

We loved Loma resort and Spa . It's located off the main crowded road on a quiet road .
The resort has a very tranquil and peaceful setting . The pool area is actually brilliant . In the evening it's amazing to sit on the bar stools inside the pool and enjoy a nice drink . The morning breakfast is really a great variety spread . Service and staff are excellent and very prompt . There was a problem with our AirCon and the toilet sink , but both were repaired within 15 mins of our complaining .

The rooms are very clean and comfortable . Beds are comfortable and toilets kept clean All rooms have a hot water kettle for tea , coffee , etc . All rooms have a Safety deposit box . A private balcony is connected to every room . The general setting of the resort is very green and pleasant . The furniture in the rooms is a little old and thats why a few reviews complain about the rooms needing maintenance . But we didn't mind at all . There is a nice beach just 5 mins walking from the resort . Just get out of the resort and turn left , then left again .

We booked out tickets from Agoda.com and got amazing discounts . So check that out before you book your tickets .

Room Tip: All rooms are great . Theres a balcony connected facing the Pool .
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  • Stayed: September 2012, traveled as a couple
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5  Thank SiddharthBhandari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2012

Loma Resort & Spa is in a lovely peaceful tranquill setting which you fully appreciate after an evening out in Pattaya.when we arrived we were greeted by friendly helpful staff who gave us a very welcome cold glass of juice,we were then took to our nice cool airconditioned room which was clean and basic but had what you needed, the decor is a bit tired but hey how long do you spend in your room when your on holiday,theres a kettle with tea,coffee,sugar and milk and botteled water, which is replenished daily,we had clean towels and bedding every day.The pool area is lovely surrounded with lush green plants and trees,sunbeds & a pool side bar where you can also order food.We did'nt eat at the hotel as we were out most of the time but we heard the food was good.Also most people head for the main Pattaya beach but we found if when you go out of the hotel you turn left then at the end of the road turn left again and the continue straight for about 5 min you come to a nice beach which is a lot quieter you still have the Thai people selling all their different wears but if you say no thank you, they just leave you alone.There is so much to see and do in Pattaya and the surrounding country side but it is cheap and easy to get around and there are taxis and trips on every corner we had a fantastic time and if we go back would definatley stay at the Loma again and found it very good value for money and an ideal base.The only thing I would warn you about is if you carry a bag about be careful of theives on mopeds they come up beside you and try and pull your bag off you.We had been warned about this ourselves and when one night a drive by moped tryed to take my bag they were unlucky as i had a tight hold but if you are strolling unaware they can easily take it and be gone, as there are thousands of mopeds about all the time and the the majority off people are honest dont let this comment make you paranoid but just be aware.

  • Stayed: August 2012, traveled as a couple
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2  Thank mikie05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loma Resort & Spa

Address: 193 Moo 5, Soi Wong Amat, | Pattaya-Naklua Rd.,North Pattaya, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #74 of 457 Hotels in Pattaya
Price Range: $26 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Loma Resort & Spa 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Loma Resort And Spa
Loma Hotel Pattaya

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