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“Great Hotel! too bad about the reception staff”
Review of Areca Lodge

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Areca Lodge
Ranked #28 of 450 Hotels in Pattaya
Certificate of Excellence
Sydney, New South Wales, Australia
Level 6 Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great Hotel! too bad about the reception staff”
Reviewed August 3, 2013

I have stayed in this hotel many times and will again, but i have to say i am really disappointed with the service from the Evergreen reception staff. The quality of service is getting worse every time i return. I always stay in the patio suite, which is for 4 people, and have to argue for an additional room key as they provide 2. It seems like every request is too difficult.
They have increased the cost of their taxi service recently, so i would recommend you look other places (robins nest across the road) as you can get a much better deal


Now for the positives:
The room is truly amazing, 120sqm of heaven. I cannot rate it highly enough. Great for entertaining. It has 2 bedrooms with en suites, a large open space layout of lounge, dining and kitchen. A small balcony and garden patio. The rooms are always impeccably clean, and the chambermaids are always very courteous, polite, and do a good job. Breakfast is very good, with a choice of western and thai. The breakfast staff are excellent. The pools are great, and usually not too busy. The staff are a bit hard to get hold of if you want a drink, but the bar is not too far away. Location wise its great, very central, your not too far from central festival, Mike Shopping Mall, and a short baht bus ride to walking st.

Room Tip: Patio suite great for sharing with friend
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dennis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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991 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
County Mayo, Ireland
Level 4 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 30, 2013

Stay here for two weeks and everything was fine. Check in was easy and safe in room is good so no worries about anything going missing. The staff was ok and breakfast was fine.
Would stay again here in low season .

Room Tip: Get a poolside view as building work at the back will make too much sound in the morning
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liamc85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2013 via mobile

Frontdesk (evergreen). What can I say. You should be fired. Unpolite, unprofessional. Total crap. Male staf. 100 % good all over the hotel. Breakfast at evergreen very good and good friendly staff. If you don't mind seing old white man with young Thai ladies at the swimming pool this location is average. If you do find another family orientated place to stay. Overall not at place for families but If you are in Thailand for fun ok place to stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iKriz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Udomsin S, Front Office Manager at Areca Lodge, responded to this review, March 26, 2014
Dear iKriz,

Thank you very much for your suggestion and please accept my apologize if my staff Front Desk at Evergreen didn't provide the best service for you. I will teach and train them more and more to make sure they will provide the best service for every guests. For family trip if you see we have a lot of family come to check in in our hotel. Our pool have child pool and balloon for kids. Our staff will assist parents to take care children and play with them. So I hope you will give us a chance to service for your next trip.

Best regards,
Udomsin, S.
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 29, 2013 via mobile

On visiting my brother in Pattaya his Thai wife had booked hotel for two rooms for 4 nights on arrival they made a mistake with the booking and they would not help us in anyway, they were adamant that it was our fault, my brother as been stopping at this hotel for over 10 years and I myself on 4 occasions which have been excellent, so I do not want to really mark the hotel down, but must say we will never stop there again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oxo1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 23, 2013 via mobile

Very nice hotel almost everything great, except the wifi in the room o Was in the new tower and o always had to go to the lobby to catch some internet, and when i made the reservation they say they hace wifi in the rooms, after this everything Was great, nice location and clean and modern hotel.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ivo33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Udomsin S, Front Office Manager at Areca Lodge, responded to this review, July 25, 2013
Dear Ivo33,

Thank you very much for your comment, at first please accept my apologize for WiFi problem that happened to you. Let me explain for you the cause it may be make WiFi not worked because right now we have install new cable for WiFi router in hotel area it may cause sometimes no have signal in some area or WiFi sometimes not stable.

Very sorry again and hope you will understand our situation and wait to welcome you again at our Areca Lodge.

Best regards,
Udomsin, S.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abertillery, United Kingdom
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 17, 2013

I stayed at the Areca Lodge, for 10 days, in February 2013. I choose a room in the Ever Green Tower part of the hotel, which is the newest part. The room was large, well equipped and cleaned thoroughly, ever day. The breakfast was excellent and evening meals were of a high quality and very good value. The bar at the front of the hotel is a very nice place to have a drink. The bar manager Naas creates a really nice, friendly atmosphere and works hard to make sure all the customers feel really welcome.
Philip A Crozier, FCMA, CGMA. Abertillery, Wales, UK.

Room Tip: Excellent rooms in the Ever Green Tower part of the hotel.
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PhilCrozier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 5 Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 16, 2013

Pretty centrally located and very quiet where we were at the back part of the hotel. Staff were excellent and could not do enough for you. Breakfast was nice and simple. Rooms clean and comfortable. I would stay here again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Di P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Areca Lodge

Property: Areca Lodge
Address: 198/21, 198/23 Moo 9, Soi Diana Inn, Pattaya Sai Song Road | Nongprue, Banglamung, Pattaya 20260, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #28 of 450 Hotels in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Areca Lodge 3.5*
Number of rooms: 144
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Also Known As:
Areca Hotel Pattaya

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