I read all reviews here before I arrive to Centara Grand Phratamank Resort Pattaya. Reviews all keep saying about service and friendliness of staffs and the manager "Deer". Reviews all make me expect the high level of service of 5 stars Thai standard but I'm worng. No don't get me wrong. I wanna say this is the first hotel in Thailand I met the best "Professional Service Standard" (repeat International Standard).
Since I arrived to the hotel lobby, one of the staff address me by my name. I've never met him before and his name is Deer. Shock!!! but much impressed. He escorted me to the check in counter and .... address my girlfriend by her name (Super shock!!!!! but very very very impressed). He surprised me again How??? I found a paper + history of my favourite football "Manchester United" on desk. How he know this??? I don't know. I must day this is all professional service.
Deluxe room is nice touch. I met all level of my expectation. High technology and luxury. Garden view is green with a big tree.
Breakfast seems small as the size of area, but believe me food chioces are exceed your expectation (Thai, Japanese, Chinese noodle etc..).
Pool at top level is beautiful ocean view but open area. it's so hot for me on the day time but of course nice.
End with check out, met Deer again. He and his team are professional and ending question "how's your stay". It's not just great but flawless.
It's more than a good service by 5 star hotel but it's a professional worldwide.
Two thumbs up !!!!!
- Official Description (provided by the hotel):
- This luxury hotel from Centara Grand is located at the southern end of Pattaya and a few steps from the beautiful beach. The five-star Centara Grand Phratamnak Pattaya features a stylish design with a dramatic marine themed lobby, Italian furnishings, and a pool and Jacuzzi on the rooftop. The hotel features 165 exquisitely appointed guestrooms, each including Smart TV, Nespresso machines, a large balcony or terrace, refrigerator, delicate cotton bedsheets, in-room safe and rain shower. Family rooms and suites are available. Restaurants include Oceana for breakfast and dinner and the signature Ruffino Restaurant & Lounge that offers superb views across the bay from its rooftop location. Breeze Beach Club directly on the beach serving light meals and refreshments during the day and which becomes a relaxing lounge in the evenings. There is also a bakery, fitness centre, concierge, and complimentary wireless internet access. A complimentary shuttle service operates to the centre of Pattaya, and transfers to and from Suvarnabhumi Airport can be arranged. Centara Grand Phratamnak is perfectly located for enjoying the attractions of Pattaya, which include a large number of golf courses within easy travelling distance of the hotel. ... more less
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