I have stayed many times in this hotel. The reason I return time and time again is based on one simple thing. This hotel never fails to deliver a service of excellence. Although Pattaya has deteriorated shockingly, the Royal Wing suites improves year on year and remains the best value for money in the luxury category anywhere in South East Asia. I will continue to return here because I am certain of the service I will receive.
Respect for the customer is the core value that drives the staff. It is a property that takes on board the views of its guests and strives to meet constantly changing needs and demands. The staff always maintain a respectful distance, are unobtrusive whilst at the same time are present if needed. I spent 12 nights there (first time in high season). Yes one or two small issues especially with unruly children allowed to dominate the pool area ,outside of that, all requests like a change of room, a late, sometimes very late breakfast was never a problem.as always I left here renewed refreshed and satisfied in a way that I can never be certain to feel after staying in another hotel. For that reason I will continue to return. Customer loyalty was won long long ago.
I would like to use this opportunity to thank the resident manager Klaus Bodo Hund and his assistant Chaiyanan for their absolute courtesy and attention to detail. I would highly recommend the grill room as a unique dining experience,again the resident manager at this restaurant knows his guests and the food is also excellent. One suggestion here is that as a matter of policy parents with young children should be asked to show respect for other guests. Unruly children (or rather inconsiderate parents of same) have no place at what is Pattaya's oldest fine dining establishment.
For your information the bed I had, and always have had no matter what the room,was comfortable and I always slept well.
I had not intended reviewing the hotel on this occasion but having just read a recent very negative posting just wanted to reiterate that the royal wing suites and spa is probably one of the best properties anywhere in the world in which I have stayed. It truly is a home from home. See you soon
- Official Description (provided by the hotel):
- The epitome of luxury, the exclusive all-suite Royal Wing & Spa (ultimate luxury) is widely acknowledged as one of the world's finest hotels. All the suites are equipped with advance technology including IPTV. Highly personalized service and attention to detail are trademarks of the hotel; a place where the expectations of the most discerning guests are exceeded. The hotel guests have the exclusive use of the picturesque, free-form Royal Wing Pool and are served by the famous Pool Butlers who ensure a relaxing stay. A TTG Hall of fame winner since 2006. Other awards received include TripAdvisor Travelers' Choice, Social Hotel Award and Superior design award. ... more less
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- Also Known As:
- Royal Wing Suites And Spa
- Royal Wing Hotel Pattaya
- Royal Wing Pattaya