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“Splendid experience”

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Royal Cliff Grand Hotel
Ranked #9 of 442 Hotels in Pattaya
Certificate of Excellence
Guwahati, India
Level Contributor
302 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
“Splendid experience”
5 of 5 bubbles Reviewed February 20, 2014

I recently have come back from a big fat Indian wedding held at this group of hotels and had an excellent time there. This is an amazing venue to hold your grand weddings because as a group of hotels in Pattaya they have several ballrooms, huge spaces and different areas to hold different events and large number of rooms.
The rooms are spacious and most have spectacular view of the beach. Didnt get to try their food as was always dining with the wedding party but have heard good things.
The staff is very courteous.
Problems you do face are obviously with the language. The room calls that you make are quite difficult for the attendant to understand and might irritate you.Also it is a little bit away from the heart of Pattaya and taxi availability is scarce and expensive.
Apart from that its an excellent place to stay in and even better for Indian weddings

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PranavGoyal1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, Manager at Royal Cliff Grand Hotel, responded to this review, February 21, 2014
Dear Valued Guest,

We are absolutely delighted to have you as our guest for the Indian wedding. Thank you for sharing your wonderful experience to other travelers.

Thank you so much for your compliments. We are happy to read that you liked our Hotel, the view from your room and the amazing venue.

Nothing pleases us more than to hear that you had an amazing time with us. I have already passed on your kind words to our team. They are truly grateful and appreciated you acknowledged their hard work.

It was a pleasure to have you as our guest.

We look forward to your return to the State of Exclusivity & Fascination.

Warm regards,

Robert Schnabel

Resident Manager
Royal Grand Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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587 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Irving, Texas
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 20, 2014

The hotel was so relaxing with its view of the water and the beautiful room. We were there during my birthday week and we celebrated with dinner by the pool at the Italian restaurants. Great service and a wonderful surprise of a cake and flowers from the hotel. The hotel staff was friendly and helpful during our week stay. The spa was lovely and helped relax both of us from our long flights and the event we were their to host. The event center was awesome and the staff was wonderful to work with too. Great place to return to in the future. The only thing that might be improved on it what is served in the Executive lounge.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, Manager at Royal Cliff Grand Hotel, responded to this review, February 21, 2014
Dear Valued Guest,

Thank you very much for choosing to stay with us and for sharing your lovely comments to other travelers.

It certainly feels good when the superior products and services of Royal Cliff Hotels Group get authenticated by our valued guest.

I was very happy to read that you liked the Italian restaurant, the staff, the service and facilities provided.

Feedback like yours is making a difference to motivate our team and to keep up with the unparalleled service we strive to provide.

It was a pleasure to have you as our guest.

We all look very much forward to welcome you back for another enjoyable stay with Royal Cliff Hotels Group – The State of Exclusivity and Fascination!

With kind regards,

Robert Schnabel

Resident Manager
Royal Cliff Grand Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 12, 2014

We have just come back from the Royal Cliff Grand after 3 weeks of heaven.We have been going to this hotel since 2000 and it will always be our first choice for a holiday.
The trouble that has been in the press does not apply here you are not aware of anything at all.
The staff as always are fantastic they cannot do enough for you and you are always greeted with a genuine smile.They have been updating the rooms to a fantastic level.
The restuarants are a problem, which to choose first,We always go to the Chinese first and then the Italian next, both are very very good.Anybody who is there at the weekend MUST go to the Buffet,this is mind blowing in the selection of food on offer
You have to come to the hotel to see not only the superb restuarants but also the Gym,the various swimming pools.They have a new General Manager and manager of the the Grand.Both
these gentlemen make you very much at home and are very helpful if you have a problem

Room Tip: They will show you diffent rooms,pick the one you like best.They are all very nice
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tjjLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, Manager at Royal Cliff Grand Hotel, responded to this review, February 14, 2014
Dear Valued Guest,

Thank you so much for your compliments.

Nothing pleases us more than to hear that you feel at home with us. I have already passed on your kind words to our staff and service team at the restaurant. They are truly grateful and appreciated you acknowledged their hard work.

It was an absolute pleasure to have you and your wife as our guests.

Please do find some time to return to us. We truly enjoyed taking care of you.

We will wait for your return.

Kind regards,

Robert Schnabel
Resident Manager
Royal Cliff Grand Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 12, 2014

Terrific hotel. Excellent service at all levels. Comfortable, clean and ideal for either a holiday or a conference. Staff are warm and knowledgeable. The food in the restaurants is very good and the service is tremendous. Wine list really amazed me. Highly recommend this hotel.

Room Tip: If you need a room with a shower that has a safety grab bar, you will need to enquire if one is avai...
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, Manager at Royal Cliff Grand Hotel, responded to this review, February 14, 2014
Dear Valued Guest,

Thank you very much for sharing your lovely comments about your recent stay to other travelers.

I was very happy to read that you liked the comfortable room, cleanliness and the award winnings restaurants.

Your comments are most valuable and a great encouragement for our team to continually maintain our high service level.

Thank you again for sharing your pleasant experience at our hotel and we are very much looking forward to welcoming you back to Royal Cliff Hotel Group– The State of Exclusivity and Fascination!

With kind regards,

Robert Schnabel
Resident Manager
Royal Cliff Grand Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed February 5, 2014 via mobile

My partner and I are currently staying in the royal cliff grand hotel for 2 week holiday , having first enjoyed my stay here in 1997 and then in 00,01,02,08 and last trip was in 2008, I have to be honest and say the hotel has failed in its appearance especially the dated reception area, we we're shown to our room on the 15th floor which was in a very tired condition , havering paid over €2000 up- front for out 12 night stay I called reception to politely complain , we we're then shown a very sharp clean room on the 19th floor , when we said yes to this room we were then asked for another 10,000baht, which we paid , another issue I have is , we'll to stay in a 5 star resort like this and then on arrival for breakfast your asked for your "breakfast coupon" now that to me is NOT something I've experienced in 5 star hotels in the past, a bouncer type employee standing checking if your "coupon" is valid to me is more suited to "butlins" in Wales and I find it very improper.. On the free wifi?? Yes the wifi they give you free is so slow that you have NO CHOICE but to BUY the upgrades at very expensive rates, that's mean and money grabbing ... This hotel used to stand out from the crowd but with so many other 5 star hotels local to this they'd really want to take time out and walk around them and compare what they are offering for less money... Is our 12 night stay value for money??? The honest answer is NO!!!

Stayed February 2014
Helpful?
1 Thank Derekd6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, Manager at Royal Cliff Grand Hotel, responded to this review, February 6, 2014
Dear Valued Guest,


Thank you for taking the time to share your review following your recent visit to Royal Cliff Grand Hotel. It was great to hear that you enjoyed staying here so many times.

But on this occasion we are very sad to hear about your latest experience.

We are actually working on improving our product. The hotel will be going through a major renovation program this year. The rooms will have a brand new sophisticated style yet there will be a Thai essence to it.

All the concerns you raised have been noted, discussed and action planned has been developed to improve our service level. About the Wifi we spoke with our technician and our current in house gusts and they say the speed is fine. For checking emails and general browsing it is very quick.

We hope you will give us another opportunity to make up for your stay with us this time round. Please do email me as I really want to find out more about what happened. In the future you can book with me directly and I will personally arrange your accommodation. Please send an email to bualan@royalcliff.com

You will be pleased to know that we have renovated over 40 rooms now named Grand Sea-view plus. This room type is a modern contemporary design. It is the perfect retreat for the new generation travelers.

For the rest of the Club Sea-view rooms we will slightly modify the rooms and replace any old items.

It was a pleasure to have you as our guest.

I look forward to welcoming you back for another memorable stay with Royal Cliff Hotels Group – The State of Exclusivity and Fascination.

With best regards,

Robert Schnabel
Resident Manager
Royal Cliff Grand Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 5, 2014 via mobile

The best resort the best staff the best facilities. From the moment I got out of the car, the welcome and helpful staff made a big impact. The front lobby and reception area are so stylish and the check in was so straight forward.

Stayed February 2014, traveled solo
Helpful?
2 Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, Manager at Royal Cliff Grand Hotel, responded to this review, February 6, 2014
Dear Valued Guest,

Thank you very much for choosing to stay with us and for sharing your lovely comments to other travelers.

It certainly feels good when the superior products and services of Royal Cliff Hotels Group gets authenticated by our valued guest.

I was very happy to read that you liked the facilities, the staff, the service provided.

Feedback like yours is making a difference to motivate our team and to keep up with the unparalleled service we strive to provide.

It was a pleasure to have you as our guest.

We all look very much forward to welcome you back for another enjoyable stay with Royal Cliff Hotels Group – The State of Exclusivity and Fascination!

With kind regards,

Robert Schnabel
Resident Manager
Royal Cliff Grand Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed December 30, 2013 via mobile

I love Royal Cliff hotel, Varieties of food and full of facilities. All i need is here. All in one where can fulfill your satisfy. It will be better if room rate cheaper. I got around 6,400 baht a night which i think too expensive if i want to stay more longer

Stayed December 2013, traveled as a couple
Helpful?
Thank Pook M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, Manager at Royal Cliff Grand Hotel, responded to this review, January 1, 2014
Dear Valued Guest,

Thank you so much for your compliments. Nothing pleases us more than to hear that you had an amazing time with us. I have already passed on your kind words to all our staff. They are truly grateful and appreciated you acknowledged their hard work.

We were very happy to read that you liked the food, the facilities of the hotel.
Clean, comfort and convenience are the areas we strive for perfection at Royal Cliff.

We aim to offer exclusive and personalized service to everyone.

It was a pleasure to have you as our guest.

During the high season the rates are higher. After this the room rate will drop down and we hope you can return to us again then.

We all look very much forward to welcome you back for another enjoyable stay with Royal Cliff Hotels Group – The State of Exclusivity and Fascination!

With kind regards,

Robert Schnabel
Resident Manager
Royal Cliff Grand Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Cliff Grand Hotel

Property: Royal Cliff Grand Hotel
Address: 353 Phra Tamnuk Road | (part of the Royal Cliff Hotels Group), Pattaya 20150, Thailand
Phone Number:
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Pattaya
#5 Spa Hotel in Pattaya
#5 On the Beach Hotel in Pattaya
#8 Luxury Hotel in Pattaya
#9 Romantic Hotel in Pattaya
#16 Family Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Royal Cliff Grand Hotel 5*
Number of rooms: 372
Official Description (provided by the hotel):
A modern architectural wonder, the Royal Cliff Grand Hotel (formal luxury) fulfills every expectation implied by its name, from the sweeping curves of its sea-facing balconies to the impressive atrium lobby. Its beautifully landscaped area, infinity edge swimming pool and sun decks are for the exclusive use of the hotel's guests. The hotel has just gone through a major upgrade in 2015 and has added many new facilities including a cigar lounge. Furthermore the hotel offers the sophisticated business travelers with state of the art technology and business center suites. All the rooms and suites are equipped with IPTV solution and balcony so all guests can enjoy the breathtaking view. Finally you are always connected staying at the Grand Hotel as fast Wifi is offered free of charge. ... more   less 
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Also Known As:
Royal Cliff Grand Pattaya

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