Somehow my another review earlier was "disappeared" for some unknown but seemingly obvious reasons. Anyway, my 2 days in this place was OK but I won't say it's a decent 4-star experience - especially if it's only when things go smoothly under their "standard procedures".
Location: It is about 10 mins drive from downtown Pattaya. The good thing of this is you can hide away from busy town for a quieter life, but that also means you need to prepare to spend a fortune on taxi - their own transport is THB100/head one-way but you can take free shuttle to the main gate and grap a taxi at THB500/head.
Room: The decoration was a bit too old. You can tell they've done some refurbishment, but it's simply not enough e.g. the shower area was made of un-stylish marble and wallpaper was a bit yellowish. Free WiFi was also inclusive, but they created "value-added" service through upgrades to different speeds at different price tiers. Unlikely to be too useful I believe, but for those really keen to get a speedy internet it's one of your options.
Facilities. The private beach was very close by (roughly 200 steps away from lobby) but big tides/waves meant swimming was possible but albeit a bit dangerous. Alternatively, you can lie on the beach for a good sunbath tho. Swimming pools were plentful in the premises, and you can take a 5-min free shuttle to the nearby sports centres for facilities e.g. couple other swimming pools, gym etc.
Breakfast/Food: I won't say it's excellent but the choices were acceptable. Food in the restaurants were OK and prices were reasonable by local standards.
However it was the way they handled crisis which upset me - especially when you lock all the cash in the room safe trying to rush out for lunch. Despite right combination it's just simply can't open due to mechanical failure. 5 technicans were called and I can tell they tried really hard to fix, but they got no clue at all and finally decided to open it by violence after spending 2.5 hours on it. During the period, nobody really try to come up and comfort us other than the PIC of the front desk staff, nor asked if we need anything to eat/drink (we supposed to go out for lunch!) Well what I can say is you could easily tell they're not trained to handle situations and were not able to "take a step further" and think from their guests' point of view.
To summarise, you got a fair chance of a decent vacation - only if things not going wrong. Yes, may be I'm the 1 out of 1,000 guests who suffered from situations like this, but even if there's a 0.1% of happening this is still not acceptable. Definitely re-trainings are needed on crisis management (The GM and Resident Manager did a fantastic PR job) - perhaps on knowledge transfer to let the skill to reach working level staffs.
- Official Description (provided by the hotel):
- A modern architectural wonder, the Royal Cliff Grand Hotel (formal luxury) fulfills every expectation implied by its name, from the sweeping curves of its sea-facing balconies to the impressive atrium lobby. Its beautifully landscaped area, infinity edge swimming pool and sun decks are for the exclusive use of the hotel's guests. The hotel has just gone through a major upgrade in 2015 and has added many new facilities including a cigar lounge. Furthermore the hotel offers the sophisticated business travelers with state of the art technology and business center suites. All the rooms and suites are equipped with IPTV solution and balcony so all guests can enjoy the breathtaking view. Finally you are always connected staying at the Grand Hotel as fast Wifi is offered free of charge. ... more less
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- Also Known As:
- Royal Cliff Grand Pattaya