I had stayed at this hotel in 2 separate ocassions before now. Boy...have they gone down hill.
Big hotel, very spacious, shuttles for going round the complex, friendly staff (see also below).
Takes TOO LONG to check in - 25 min!!! The lady who checked us in was on the phone a lot to someone about our booking, told us to take a seat in the lobby, and then just kept coming back and forth ---- wasting time.
The service at the Thai restaurant isn't any faster either. When we were there, there were only 3 tables. I cannot even begin to image what it would be like if they had a full house. If you went there for lunch, you might end up having dinner instead. So...leave yourself twice as much time for anything you want to do here.
Most staff can barely speak a word of English (front desk is better but only in 'relative' terms).
Just this morning I asked for prawn congee at the counter but the girl said there were any. So you can see how puzzled I was when I saw a bowl of succulent prawns on the counter top. She didn't understand a word I said so she called for someone else. He did not understand the word 'prawn' either (even though the sign in front of me says so). I then told him 'shrimp' instead and he gets it. Wow...I finally got it. In their terrible English, they thought I said 'pork', which there wasn't any. Their pronunication is so terrible, and they make the word sounds like 'pawn' or, worse still, 'porn'. ^_^
The breakfast is of the lowest quality of any hotel that I have ever stayed at.
One more thing - they did say no sleeveless top for men to enter restaurants and yet they let all those Russians in at breakfast in the morning. I remember being turned back a few years back of this. I had even checked with the front desk staff the night before and he confirmed this was the case. So....
Overall, the hotel is fine but the quality of staff just getting so much worse than what they were like the last time I came.
Will I come back here for the fourth time? Probably not, given the overall experience that we had this time around. Next time I will stay at the Hilton for sure.
- Official Description (provided by the hotel):
- A modern architectural wonder, the Royal Cliff Grand Hotel (formal luxury) fulfills every expectation implied by its name, from the sweeping curves of its sea-facing balconies to the impressive atrium lobby. Its beautifully landscaped area, infinity edge swimming pool and sun decks are for the exclusive use of the hotel's guests. The hotel has just gone through a major upgrade in 2015 and has added many new facilities including a cigar lounge. Furthermore the hotel offers the sophisticated business travelers with state of the art technology and business center suites. All the rooms and suites are equipped with IPTV solution and balcony so all guests can enjoy the breathtaking view. Finally you are always connected staying at the Grand Hotel as fast Wifi is offered free of charge. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Prestigia, Hotels.com, Travelocity, Agoda, Expedia, Priceline, getaroom.com, Orbitz, HotelQuickly, Cancelon and TripOnline SA so you can book your Royal Cliff Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Royal Cliff Grand Pattaya