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Reviewed September 26, 2012

This was a great place to stay as part of a conference which was held there last summer. Great location and the food and staff were spectacular. We had a very enjoyable week at the conference and the infinity pool was just stunning. The perfect way to relax in the evening. Would recommend overall

Date of stay: July 2012
Trip type: Traveled on business
2  Thank spacemandc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Grand Hotel, responded to this reviewResponded September 28, 2012

Dear Valued Guest,

Thank you very much for your compliments about Royal Cliff Grand Hotel.

I was happy to read the positive comments on the hotels conference facilities its location and that you were impressed with the food and services provided.

It will be pleasure to share your fantastic comments to the entire team and I am sure this will be a great motivation to them.

Next time you visit our hotel please try some of our other award winning outlets (11 Restaurant serving Indian, Thai, Italian, Chinese, Japanese, International….etc. cuisine) and we appreciate that you will share your comments on the Tripadivsor Restaurant section.

I look forward to welcoming you back for another memorable stay with Royal Cliff Hotels Group – The State of Exclusivity and Fascination.

With kind regards,

Christoph Voegeli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

My wife and I have been coming here for the last 14 year's, this year the standard has really dropped. As you check in you used to get a welcome drink, this year no drink. Fresh fruit every day in your room, this year once a week. Hotel cleaning staff have alway's been spot on,this year, left an orchid down by the side of the mini bar/fridge, this was still there four day's later. Had to ask for toilet roll's one day as there were none in the bathroom. You used to get a complimentary bottle of wine with various snack's such as vol au vents,salmon & ham little sandwiches, half way through your stay, this year nothing. Sun lounger on balcony, pure white towel's ,one with bird's dropping's on that was there for 3 day's. Infinity pool which is a couple of year's old now , quite a lot of the mosaic tile's have come away and have not been replaced. I have alway's praised this Hotel in the past ,as you will see from the forum answer's. it's a shame,will we go back,not for a few year's.

Date of stay: August 2012
  • Trip type: Traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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1  Thank SIRLORDCOMIC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Grand Hotel, responded to this reviewResponded September 25, 2012

Dear Valued Guest,

Thank you so much for your valuable feedback. I already had an internal discussion amongst our team regarding the issues you pointed out. Systems and procedures have been set in place to avoid these problems for the future. Rest assured that your next visit to us you will experience the "true Royal Cliff hospitality". If you would like to discuss any of the points further please email wannarat@royalcliff.com.

It was a pleasure to have you as our guest. We hope to see your 15th visit to us soon.

Best regards,

Christoph Voegeli
General Manager

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Reviewed September 23, 2012

An amazing sea view from the balcony of your room, fabulous pools, good food, very friendly stuff members always at your service- absolutely a perfect place to spend a quality time with your family and loved ones. It is a small peace of "Paradise" which made our trip very special!

Date of stay: September 2012
  • Trip type: Traveled with family
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Assel706
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Grand Hotel, responded to this reviewResponded September 25, 2012

Dear Valued Guest,

Thank you very much for your wonderful review. We are delighted to learn that you found Royal Cliff to be a peaceful paradise. Your kind words will motivate and inspire all of us to maintain our high quality service. We hope you will visit us again in the near future as we will be renovating the Club sea-view rooms. We are sure you will like our new rooms.

It was a pleasure to have you as our guest.

Best regards,

Christoph Voegeli
General Manager

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Reviewed September 17, 2012

We came to Thailand to watch our daughter compete in the JR World Wrestling championship and decided to mix in a vacation. We could not have picked a better hotel, it had everything we needed and then some. Lots of food choices, pools everywhere, plenty of activities including great workout facilities. The gym even had free weights which most hotels do not; tennis, running trails you could do it all. And don't forget the Spa....WOW! With that said, what really made the trip special was the people. Everyone of the staff members we met took great care of us and was always interested in making our time special. Originally we had no plans of returning to Thailand but after our 9 awesome days with the Royal Cliff team, we are very interested in a return visit (despite the 18 hour flight). We miss the beaufiful views, good food and outstanding service.....back to the grind!

Room tip: Book on line directly with the hotel.
Date of stay: September 2012
  • Trip type: Traveled as a couple
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2  Thank Chris H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Grand Hotel, responded to this reviewResponded September 18, 2012

Dear Valued Guest,

Thank you very much for your compliments about Royal Cliff Grand Hotel.

It is nice to hear that you and your family enjoyed staying with us.

Thank you as well for your comments on the food and services provide by our award winning restaurants, this is a credit of the tremendous work from our culinary team. It will be my pleasure to share your comments to the entire team and I am sure this will be a great motivation to them. I am also excited to share with you that we will be adding more facilities and renovating our rooms so that on your next visit you will have something new to experience.

We all look very much forward to welcome you back for another memorable stay with Royal Cliff Hotels Group – The State of Exclusivity and Fascination.

It was a pleasure to have you as our guest.

Best regards,

Christoph Voegeli
General Manager

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Reviewed September 6, 2012

This was our fourth time in Royal Cliff and we arrived with high expectations for another wonderful stay in this mega resort . We experianced warm genuine greetingsthroughout our stay from every staff. Breakfast was great and although I am a fussy eater,IWe enjoyed variety of dishes they offered in their sea food and Italian resturants. Our room had magnificent ocean view so it was hard to leave the room .Nevertheless, most of our days were spent at the poolside (many pool options) which was immaculately kept with plenty of pool lounges and wonderful cold drinks always available. The grounds are kept beautiful and althogh my family and I have been to a lot of great places,we always looking forward to come back to this magnificent resort.

Date of stay: September 2012
  • Trip type: Traveled with family
    • Value
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    • Cleanliness
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3  Thank hossein_hosseini
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Grand Hotel, responded to this reviewResponded September 7, 2012

Dear Valued Guest,

Thank you for your continues patronage and for taking the time to share your experience at Royal Cliff Grand Hotel.

It was great to read the excellent remarks about our hotel and services extended to you and it will be my pleasure to pass them on to our staff.

Thank you as well for your feedback about our food and beverage services – particularly breakfast, it is down to the tremendous work and effort from our culinary team.

I am also excited to share with you that we will be adding more facilities and renovating our rooms soon so that on your next visit you will have something new to experience.

We all look forward to welcome you back for another memorable stay with Royal Cliff Hotels Group – The State of Exclusivity and Fascination.

With Kind Regards

Christoph Voegeli
General Manager

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