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“very poor service from the receptionist”

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Royal Cliff Beach Hotel
Ranked #22 of 458 Hotels in Pattaya
Certificate of Excellence
Reviewed January 27, 2013

we landed at 5pm from bangkok after a midnight flight from india. we had booked a triple room from 23rd night for 3 nights. the night manager on 23rd jan said that we would get the room on payment of one full days charges. we would have to pay half day charges from 7am. he was discourteous rude and outright arrogant on this matter. we reasoned that its just 2 hours for 7am and we have come a long way with our child. he refused to budge and said that we could wait in the lobby fro 2 hours to avail half day charges. he even gave the details in writing to us. we sat in the lobby for 2 hours while the room went empty. when hotels go full arrogance and bad behavior by the staff happens. one other local travel agent confirmed that the hotel managers behavior is very poor and rude. would never go back to the hotel again.

  • Stayed: January 2013, traveled with family
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Thank Navin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this reviewResponded February 3, 2013

Dear Valued Guest,

Thank you for your feedback on your recent stay with us.

Firstly, let me apologize for the inconvenience experienced during your recent stay at Royal Cliff Hotels Group.

However, I have noticed a view points in your review which are incomplete and therefore require additional explanation so that other readers can get a fair and balanced picture about what you experienced at our hotel.

From our documents we found that you and your family arrived to our hotel about 4.30 / 5 am but our standard check in time is 14.00h and check out is 12.00h. Therefore upon your arrival someone was staying in the room and we also needed additional time to clean it. We want to make sure that all rooms are spotlessly cleaned before guests arrival.

It is correct that Royal Cliff Hotels Group policy – as most Internationally acclaimed Hotels – require to charge an additional levy for early check in (and late check out).

Typically, we recommend to guests arriving early to book and pay the night before (actual arrival) so that we can ensure room availability upon arrival.

Because of goodwill our nigh manager then decided to give you a temporary room (room to rest) as of 7 am even without any charge.

Please do not hesitate to contact us directly for any additional question you may have (email to Mrs. Wannarat at wannarat@royalcliff.com).

With best regards,

Christoph Voegeli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 17, 2013

Stayed here for only a night but really wanted to extend it for a week!

We drove our car there and have to park some 100 meters away from hotel building since the nearer parking lots were full. However, the hotel has golf carts to pick you up and deliver you at the hotel building.

Check-in was fast and efficient. We got a room on 4th floor facing the pool but our friends got another room facing the other side. And what a view! 180 degrees of breathtaking seaview!!!

Every single room is like a mini-suite. Equipped with bed and sofa, flat screen tv, fridge, kettle and hairdryer. Really comfortable bed and pillows. Lots of towels for you in bathroom and also for the pool. Beach sneakers also provided. 4 complimentary bottled water. There's a small balcony that you can enjoy sunset in your room.

Bathroom has glass windows which allowed anyone in the room a clear view of the bathroom. Don't worry, it also has shades that can pull down if you want to block the view when you want some privacy.

Breakfast was nice, wide-selection of salad and eggs. Staffs in the Panorama (breakfast room) can be a bit better, though.

Nice room, Nice view. Love this hotel.

Room Tip: Ask for a seaview room, not facing the pool. Stunning seaview and sunset view.
  • Stayed: January 2013, traveled as a couple
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Thank JerryOu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this reviewResponded January 21, 2013

Dear Valued Guest,

Thank you very much for your lovely comments about your experience at Royal Cliff Hotels Group.

It will be great to share your comments to the entire team and I am sure this will motivate them to continue delivering excellent service.

We are also excited to share with you that we will be adding more facilities (including room renovation) to ensure that our product is kept up to date and that valued guests like you keep coming back.

It was a pleasure to have you as our guest.

We look forward to welcoming you back for another memorable stay with Royal Cliff Hotels Group.

Best wishes,

Christoph Voegeli
General Manager

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Reviewed January 15, 2013

We had a very enjoyable week at this hotel over Christmas. Excellent facilities, including a wonderful infinity pool. Some grass area around the vast pool area would be welcome. Food was also good and reasonably priced. Service was very efficient, and, away from the front desk, cheerful. Only other area for improvement would be hotel corridors, which are very utilitarian and need a rethink.

Playing squash with the kids at Fitz club was a nice bonus.

Overall, the Royal Cliff Beach is a good option for anyone looking for 4-5 star quality at a fair price.

The Grand looked the pick of the other hotels in the complex. Very good Asian restaurants there too, but avoid Rossini.

Stayed: December 2012, traveled with family
Thank jamesPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this reviewResponded January 16, 2013

Dear Valued Guest,

First, I would like to express my personal gratitude for the time you have taken to share your thoughts with us on tripadvisor.com.

It is nice to hear that you and your family enjoyed staying with us.

Thank you as well for your comments on the food and services provided by our award winning restaurants, which is a credit to the tremendous work from our culinary team. It will be my pleasure to share your comments to the entire team and I am sure this will be a great motivation to them.

However, your comment on Rossini was of concern and we would highly appreciate if you could give us more details so that we can take corrective steps. Please send an email to wannarat@royalcliff.com.

I am also excited to share with you that we will be adding more facilities and renovating our rooms so that on your next visit you will have something new to experience.

We all look very much forward to welcome you back for another memorable stay with Royal Cliff Hotels Group in not too distant future.

With kind regards,

Christoph Voegeli
General Manager

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Reviewed January 1, 2013

Stayed 2 nights at the hotel. I was meeting up with my cousin and sister in law. The hotel is very nice, rooms are spacious but it was very crowded. The breakfast in the morning wasn't fun give the crowd, probably best to come right at the open. The swimming pool area and the pool bar was great. We spent an entire afternoon and evening at the pool bar and stayed till close. The spa facility is excellent and a must do if you stay at the hotel. I took 90 mins Thai massage on both days. You enjoy the jacuzzi, sauna, steam room before the massage which is amazing. The massage itself was very relaxing and highly recommended. We also ate at the Indian and Italian restaurant at the hotel and both were quite good.

  • Stayed: November 2012, traveled solo
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Thank Anshul_Rustaggi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this reviewResponded January 4, 2013

Dear Valued Guest

Thank you for choosing Royal Cliff on your recent stay in Pattaya and for taking the time to write a review. We truly appreciate your compliments and are delighted that you gave us the "excellence" status.

Service is of utmost importance here at Royal Cliff Hotels Group and therefore it is very encouraging to read your comments which I will pass on to our Spa and Food & Beverage team (Italian and Indian).

Your comments are very much appreciated as it will inspire our team to continually keep up the highest standards and quality of service.

It was a pleasure to have you as our guest.

We look forward to welcoming you again soon at Royal Cliff Hotels Group!

Best wishes,

Christoph Voegeli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

we experienced a warm atmosphere in the hotel until the time of checking out,the problem rose with a manager.although we had completely paid our expences to our travel agancy in advance,but hotel didn't pay back our 300 usd deposit which we had paid ourselves.They claimed that our agant hadn't paid our booking expences,that was not our fault.Actually we paid 700baht more to chek out without having any recipt,which we could clim back home of our travl agancy.The unpleasant way that we were treated at that time,which caused a lot of tensions,completely ruined all the lovely days we spent there. V.Malek

  • Stayed: December 2012, traveled as a couple
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1  Thank vida m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this reviewResponded January 4, 2013

Dear Valued Guest,

Thank you for choosing The Royal Cliff Hotels Group on your recent stay in Pattaya and for taking the time to write a review.

I was very concerned to read your feedback in regards to the deposit and payment. We have reviewed your documents and found the following facts:

You arrived to the hotel with the tour guide of the local travel agent who assisted you to check in. During that time our staff advised the guide that the travel agent (company) did not (pre-pay) pay the room yet and that is why we had to ask you for USD 300 a deposit.

However, on your departure day still no arrangements were made by the agency to pay your room so that we had to ask you to settle the outstanding balance of THB 700.

Unfortunately, the poor response of the travel agent resulted in a negative departure experience which would not have happened if the agent would have followed the established credit policy correctly.

We hope that you will not let this experience deter you from returning to Royal Cliff Hotels Group. We have many exciting developments happening this year and it will be a shame if you missed it. We look forward to welcome you back in not too distant future.

Best wishes,

Christoph Voegeli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2012

i think the Best property in town, but lit far from town. but will get easy transport option. Its Royal, no doubt in that. prominent and happening location. average but good hygienic food. good and supportive staff. and huge too.

  • Stayed: January 2012, traveled with friends
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Thank BijonSoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this reviewResponded December 21, 2012

Dear Valued Guest,

Thank you very much for the lovely comments about Royal Cliff Hotels Group on tripadvisor.com.

It was great to read your generous review about our hotel and it will be my pleasure to share that with our staff.

I was very concerned to read that you found the food “average” and we are very keen to better understand what we missed.

We appreciate that you will mail us additional details (e.g. day, time, restaurant and what was unsatisfactory – taste, texture, variety … etc) so that our culinary team can take corrective action. Please email wannarat@royalcliff.com.

It was a pleasure to have you as our guest.

We look forward to welcoming you back to a another memorable stay at Royal Cliff Hotels Group and take the opportunity to wish you and your family a Merry Christmas and a happy New Year.

Best wishes,

Christoph Voegeli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2012

we spend 4 night at a mini suite sea view , it was at the 9th floor with fantastic view & very nice bathroom, the only thing it was the connecting door with other room which can easy hear them & they hear you.

Food was very nice at the main restaurant & at the italian restaurant which we tried .

Staff at the reception was so helpful , the italian restaurant was perfect with a special service , all staff are friendly even the bus drivers,security,gardeners & the health club staff all were special & doing their best to make you happy.

the only problem of the royal cliff is the location but the best idea to save your money & time just rent a scotter.

Thank you all Royal Cliff Staff for your hard work.

looking forward to go back again.

Room Tip: the mini suite is the best with perfict view on top floor.
  • Stayed: November 2012, traveled as a couple
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3  Thank kirollos k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this reviewResponded December 19, 2012

Dear Valued Guest,

Thank you very much for your compliments. Your kind words is an inspiration for all of us to continually do our very best.

I have passed your comments to our team and our chefs were especially happy to learn you enjoyed dining at their outlets.

It was a pleasure to have you as our guest.

We look forward to welcoming you back to Royal Cliff!

Best wishes,

Christoph Voegeli
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Cliff Beach Hotel

Address: 353 Phra Tamnuk Road | (part of the Royal Cliff Hotels Group), Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Pattaya
#13 Family Hotel in Pattaya
#15 On the Beach Hotel in Pattaya
#16 Spa Hotel in Pattaya
#20 Luxury Hotel in Pattaya
#23 Romantic Hotel in Pattaya
Price Range: $94 - $583 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Cliff Beach Hotel 5*
Number of rooms: 544
Official Description (provided by the hotel):
The vibrant and lively Royal Cliff Beach Hotel (Casual luxury) is located in the heart of the Royal Cliff Hotels Group. The hotel went through extensive renovation recently and the rooms offer IPTV solution. Providing exceptional value for money, the hotel offers a wide range of accommodation and all the benefits and facilities of a luxurious five star resort including, 11 restaurants, 5 bars, 2 health spas, Thai cooking school, fitness centre, 7 floodlit tennis courts, 2 air-conditioned squash courts, 7 swimming pools, kids' world, Teen lounge, exclusive beach and private catamaran. There is also a business centre equipped with the latest Apple Macs available within the resort for business travelers. ... more   less 
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Also Known As:
Royal Cliff Beach Pattaya
Hotel Royal Cliff Beach

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