we landed at 5pm from bangkok after a midnight flight from india. we had booked a triple room from 23rd night for 3 nights. the night manager on 23rd jan said that we would get the room on payment of one full days charges. we would have to pay half day charges from 7am. he was discourteous rude and outright arrogant on this matter. we reasoned that its just 2 hours for 7am and we have come a long way with our child. he refused to budge and said that we could wait in the lobby fro 2 hours to avail half day charges. he even gave the details in writing to us. we sat in the lobby for 2 hours while the room went empty. when hotels go full arrogance and bad behavior by the staff happens. one other local travel agent confirmed that the hotel managers behavior is very poor and rude. would never go back to the hotel again.
- Official Description (provided by the hotel):
- The vibrant and lively Royal Cliff Beach Hotel (Casual luxury) is located in the heart of the Royal Cliff Hotels Group. The hotel went through extensive renovation recently and the rooms offer IPTV solution. Providing exceptional value for money, the hotel offers a wide range of accommodation and all the benefits and facilities of a luxurious five star resort including, 11 restaurants, 5 bars, 2 health spas, Thai cooking school, fitness centre, 7 floodlit tennis courts, 2 air-conditioned squash courts, 7 swimming pools, kids' world, Teen lounge, exclusive beach and private catamaran. There is also a business centre equipped with the latest Apple Macs available within the resort for business travelers. ... more less
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- Also Known As:
- Royal Cliff Beach Pattaya
- Hotel Royal Cliff Beach