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Reviewed 3 weeks ago

Hotel location is good. Staff is friendly but not well trained in some aspects. Hotel is old and no landscaping. Wasted the valuable land area in front of the hotel. Room is noisy during party night and no sound insulation.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Thiam Ling Mr O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

They have a really huge swimming pool and nice gym that has pool view. Located right in front of beach. Everyone knows that hotel, which makes you easier to ask a taxi or somebody.
Concierge staff X was helpful.

Date of stay: September 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dhpark91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I am staying in hard rock on period 26-28 August 2019

I need to talk about how greatful in here! in every department

Beginning in front office..

every time i stay here or coming back receptionist they always remember me and said welcome back! and they are very nice it for me they have a service mind to understand me every time that what i need and if have any problem they can hlep me heart whole to listen to me and always smile not matter what happen for me
i feel like love the smell in around front office location it feel like relax and specially only in hard rock will have this smell and i also like a bell boy always help me to carry a luggage and smile for me not matter how heavy to carry my bag ha ha
i am recognise the name of staff is Bella,Marvel,and somebody can speak chinese and cantonese i forget him name he is very nice!!! to take care me i remember my birthday i am celebrate here and stay here in period 14-18 February he said happy birthday to me and talk with me like his family and my sister birthday also he always said happy birthday and welcome back and smile :) i just very like him i that why i need to go back hard rock again and again forever !!

At Pizzeria

Me and My sister alway go there to have a lunch the staff over there is very funny and nice so much!! oh my god they make me smile and Laughing every time
especial staff name is Tata,Gina,Mac,Toni,Aek,Aod and manager in there i forget him name but he also nice too i very love Tata she is amazing girl she very clever and have a nice service mind oh my god i need to say very fall in love in the restaurant !!

At Swimming pool Location

Every time i come here the best department is Swimming pool in shank bar and breez club they are very nice staff amazing in the world !! they are smile and Service mind i very love this place when i use swimming pool im order drink i feel here cocktail is the best and staff very nice and wonderful I recognise name
is Franky is manager he was nice and he always welcome guest to coming and also he sweet word and following Aek,Golf,Diamond,Biker he is super star in here that i never forget he always help me for many mant assistant he make me langh every time !!! and Breez club name is Rooney he always talk with me a funny thing and very nice man he always advise me about how to swimming and make a good health and he also funny i very like him!! and follow is Tat,Mike,Joey he is very very nice also i love him smile and he is very amazing man.

So all of this i am very love fall in love here i never think i love here to much like this!
That why i and my sister always come here and stay here because i feel here is my secound home here is a heaven i need to say i advise if somebody need to find a place to staying and need a wonderful staff take care and service please come here! here is very amazing and wonderful so much!!
thanks you all staff to take care me and my sister thanks you hard rock thank you i very appreciate it to staying here i promiss i will come back every month and every time and keep Loyalty this hotel !!!

Joey and Grace :)

Room tip: NIce staff nice view Nice location
Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
Thank JOEY_yuenyee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Went to hard rock Pattaya recently and the first time we tried the steak which was lovely so went back again. The food is really good the layout of the restaurant is neat but what really is great are the staff who are very caring and good. So thanks to our waktress Pambel and to Pound for the attention and interaction given to us. Paula and George

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

This hotel has a lot to offer, providing you do not pay the walk-in rate. The pool is good, location great and the staff are extremely friendly. Breakfast was good, without being exceptional. We did not eat any other meals there. The rooms were neat and tidy, the bed was good, although the hanging space for clothes was not impressive. The range of TV channels was poor for such an international hotel. When we checked in there was a few people ahead of us but really took sometime to check-in, seemed a little inefficient.
There seemed to be quite a few things for the kids and the pools are child friendly. There is even sand around the pool.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank RCW23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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