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“Lovely room, beautiful pool, friendly staff... Brilliant stay!”

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Hard Rock Hotel Pattaya
Ranked #19 of 447 Hotels in Pattaya
Certificate of Excellence
2 reviews
“Lovely room, beautiful pool, friendly staff... Brilliant stay!”
Reviewed March 16, 2014 via mobile

Stayed in the hotel during a short visit to Pattaya. Hotel located on the beach side. Definitely worth to pay more for the sea view room which you can enjoy the amazing view. Staff are very friendly and helpful during our stay. We also enjoyed the beautiful swimming pool!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuartfu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, March 27, 2014
Dear Stuartfu,

Thanks for your kind comments about our hotel. We have a lot of cool events and pool renovations coming up so please come back for a longer stay next time!

Warmest regards,
Patrick Ng
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,173 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (303)
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English first
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 14, 2014 via mobile

First of all this hotel is supposed to be rocking, games in and around the pool are going all day long, therefore not expect the complete silence around the pool. The hotel is visited by many families so plenty of kids around.

The rooms are not the biggest, but with nice new furniture and big shower. However the windows need some cleaning and the whole outside of the building new colour or a proper washdown.

Breakfast buffet is good, with a nice mixture from asian culture into the american style with pancakes etc.

The staff is friendly and helpful. Communication is sometimes a bit difficult, since the lack of proper english. Speak slowly and avoid strong accent is the key here.

We were a bit disappointed by the "extra charges" for smaller games. There is a game room with table tennis and pool table and few playstation stations. To use this room you got to pay THB 250 per person and day. There is also a climbing wall for which you got to pay THB 80 per climb. During our stay we could not use the wall, because the staff was absent.

Overall a good hotel with nice pool directly located on the beach road. Central shopping mall or the famous walking street are within walking distance (10 min) or easy accessable via 20-Baht-Taxi.

Stayed March 2014, traveled as a couple
Helpful?
Thank Swissdani8919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, March 27, 2014
Dear Swissdani8919,

Thank you for your review! We're glad you enjoyed the stay and vibe of our hotel. Music and Beach Club pool activities makes us different from the competition but there are definitely quieter areas around the pool where guests can relax. The jacuzzi on the Moon Deck is also a very nice spot for relaxing. The reason for the extra charges that you mention is due to the extra staff that must be used to for safety and security reasons. However, we will definitely forward your feedback over to our Beach Club for their consideration. We are also in the process of doing a number of renovations so we hope you come back and stay with us again soon.

Warmest regards,
Patrick Ng
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 10, 2014

The Hard Rock Hotel in Pattaya has been one of the most guest friendly hotels I have been to. The property is excellent, and the restaurants serve excellent food as well- especially the breakfast, which is a large spread of american and Thai specialties.
The staff is extremely helpful and approachable and are always there to help you.
The welcome experience is the best I have ever had and so was the welcome drink- made with lemon grass- I guess!
This hotel is one of a kind when it comes to being child friendly. They have an excellent play area and activity center for kids, and an amazing foam party- every Saturdays 6 pm on wards- this is highly recommended if traveling with kids to Thailand. This is the only hotel which organizes a foam party for children as well as adults- worth staying at when in Pattaya

  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shemehra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, March 27, 2014
Dear shemehra,

Thanks for the excellent comments about Hard Rock Hotel Pattaya. We try to treat all of our guests like rock stars so they can have an incredible experience. This includes children since this is definitely a family hotel. Our Beach Club takes pride in providing the best games and activities for children and adults. We'll be relaunching our Foam Party soon which will make it even better than before. Come back and stay with us again soon!

Best regards,
Patrick Ng
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
151 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed March 9, 2014

First time staying in a Hard Rock Hotel and we were not disappointed. Staying for 10 nights over Valentine's this hotel really made our holiday special. The food throughout the hotel was excellent, from the breakfast buffet which appeared to have everything and was refilled very quickly, to Hard Rock Cafe food, which you can order pool side, we could not fault it.

My partner had a birthday and the staff even surprised us with a cake and card on the day to our room. (Thank you Hard Rock)

We were based on he 8th floor choosing a Sea View, King bed and balcony at the front of the hotel. Not all rooms have a balcony or a King size bed, worth asking for on the booking comments and on arrival if needed, the staff were very helpful. We booked direct through their website....

http://pattaya.hardrockhotels.net

Choosing their 10 day early bird offer for us was discounted from other websites at that time and worth checking. We also emailed the hotel with the odd question and had a quick response.

I used their guitar Pick service, choosing a guitar for our room. Your credit card is required as a guarantee on any damages which you check for on arrival and return of the equipment as expected but an excellent service and unique service for a hotel.

The spar facilities were also excellent and when using the pool you can use their towel service and sign towels out with no charge as long as you return them instead of having to use your own, which made things a lot easier for us.

If choosing a Saturday night stay at the hotel there is a foam party with loud music from 9pm-1am. This happens only one night of the week so don't be put off.

If I had any small negative to our stay, it would be as a cider drinker the hotel did not serve any cider, but we found this to be a common thing in most bars in Thailand ..but hopefully they will catch up soon. We found a couple of Irish bars like Mulligans and Rosie o' Grady's have Magners or Kepplers in stock if you look for it and don't mind paying extra.

Overall we felt this was an excellent hotel and we would definitely stay at a Hard Rock Hotel again.

Thank you to the Hard Rock for making our stay truly Rockin'

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nightwire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, March 27, 2014
Dear Nightwire,

Thanks for posting an excellent and detailed review of our hotel. Glad you and your partner enjoyed the food and vibe. Hope your partner had a very happy birthday. We wish more people would take advantage of our free guitar Picks program because we've got a lot of cool guitars that we're sure many would love to play. Most people also don't realize that we do provide the best available rates on our own website! We're so happy you took advantage of 10 day early bird special.

We'll pass along your comments about cider over to our F&B manager. For your next stay, don't hesitate to contact us ahead of time. We might be able to work something out for your visit.

Warmest regards,
Patrick Ng
Executive Assistant Manager
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Pune, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 8, 2014

We stayed at this hotel from 27/02 - 02/23 for our honeymoon.

The hotel stay would have been fine if not for two bad incidents in the hotel.

1] The hotel was trying to charge us for two drinks which were missing from the freezer. Our mistake was we did not count the drinks in the freezer while entering, but then do you expect the guest to count it upon entering ?

2] Secondly two precious watches, worth 400$(approx) was stolen from our room.

The hotel has a nice pool area and Spa, not to mention the breakfast buffet.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reetwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, Dubai, United Arab Emirates
Level Contributor
83 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 7, 2014

I know my hotels and you wont be disappointed at the level of Thai hospitality extended here. From the Bottom up...6 stars out of 5 for service, attention, promptness, efficiency. Hotel way over priced by Thai standards and a little..i mean very little needs a facelift ...and rooms small...but overall great stay. The food in Pizzeria outstanding ( Thai Chicken rice and pizza)The hard rock food in restaurant sub par.I stayed in King club away from kids...and there are a lot of them.

Room Tip: beg for a king size bed and stay in King Club.worth the little extra.
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  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, March 27, 2014
Dear Scott W,

Thank you for taking the time to post a great review of our hotel. We're very happy to hear that you enjoyed the hospitality of our staff and the vibe. We are in the process of upgrading a number of areas around the hotel including the pool area and Hard Rock Cafe Mezzanine. Please contact us directly and let us know more details on your experience with the food at the Cafe. We strive to consistently keep high standards with our food so please let us know if there's something we might have missed. We do believe our pricing is on par and often a better value than our competitors. Nonetheless, we hope you come back and visit us again.

Best regards,
Patrick Ng
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Australia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 7, 2014

great value , great service at the cafe and also great location, i would absolutely be retiring only to this resort was very secure and felt like didn't have to sleep with one eye open . on top the staff were really nice as well .

Room Tip: skip the brekky and you will be a lot happier over all
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andre B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Pattaya, Manager at Hard Rock Hotel Pattaya, responded to this review, March 27, 2014
Dear Andre B,

Thanks for the cool comments about our hotel. We're glad you had a great time and felt comfortable here. We're not too sure what you mean by skipping breakfast but if there's anything you need during your next visit, please don't hesitate to let us know. We'll have the kitchen come up with something to suit your needs if you'd like. Come back and visit us again soon.

Best regards,
Patrick Ng
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Pattaya

Property: Hard Rock Hotel Pattaya
Address: 429 Moo 9, Pattaya Beach Road | Cholburi, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Pattaya
#10 Family Hotel in Pattaya
#12 On the Beach Hotel in Pattaya
#13 Spa Hotel in Pattaya
#17 Luxury Hotel in Pattaya
#17 Romantic Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hard Rock Hotel Pattaya 4*
Number of rooms: 320
Official Description (provided by the hotel):
Located an hour and a half drive from Bangkok, for work, play, meetings or parties, there is something for everyone and everything that rockers would wish. The 323 rooms & suites include exceptional Rock Star Suites, new accommodation for families with kids, luxurious digs for Composers and Executives, and Sea & City view Deluxe rooms for those on a break, to chill or to work. ... more   less 
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Also Known As:
Hard Rock Resort
Hard Rock Pattaya

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