Hard Rock Pattaya has the worst front desk staff that I have experienced! I have stayed in much cheaper hotels and stayed in hostels who have better trained courteous staff who are happy to help and understand service standard is key to the whole experience. The front desk are rude, no greeting, impolite and just look impatient all the time. Led by a man with thin face spiky hair in black shirt so i assume he is supervisor level. Guest services is fine and the staff at the pool are great but just severely let down by front desk. The general manager should be ashamed of himself and the front desk should not be in a people facing role. Will not stay at hard rock again. Now in Courtyard Marriot. Bangkok where we are pleasantly greeted
- Official Description (provided by the hotel):
- Located an hour and a half drive from Bangkok, for work, play, meetings or parties, there is something for everyone and everything that rockers would wish. The 323 rooms & suites include exceptional Rock Star Suites, new accommodation for families with kids, luxurious digs for Composers and Executives, and Sea & City view Deluxe rooms for those on a break, to chill or to work. ... more less
- Reservation Options:
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- Also Known As:
- Hard Rock Resort
- Hard Rock Pattaya