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“Pampering holiday”

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Dusit Thani Pattaya
Ranked #21 of 449 Hotels in Pattaya
Certificate of Excellence
Nottingham, United Kingdom
Level 3 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Pampering holiday”
Reviewed May 16, 2014

A hotel where you are totally looked after. In the process of being refurbished but this did not hinder my stay.
The swimming pools are so clean unbelievable. Staff very helpful and courteous .
Delightful place to stay.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanetP186356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, May 18, 2014
Dear Janet,

Thank you for choosing to stay with us. I'm extremely grateful to you for taking the time to leave the kind review of your stay. We are delighted that you enjoyed your stay and are happy with our staff and services. On behalf of all the team, thank you again your review and we look forward to welcoming you back soon.

With kind regards,

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (529)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
UK
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 14, 2014

We were returning to Pattaya after 13 years and had booked a hotel which I will not name but the hotel we booked was not suitable for what we required. I booked the Dusit Thani Pattaya for our last week. We arrived and life was like a dream. The welcome was amazing, our room was amazing, clean or actually spotless. Rooms are nice plush maybe a little small, but for the time you spend in them it was fine. Breakfast was to die for - the roasted ham was amazing lots of choice and all very fresh and hot. The pool area although old was very clean and very comfortable. The children pool is also very nice. The bar which is also a swim up bar served a great selection of drinks fairly expensive but good quality and always served with that great Thai smile. The hotel lobby is like a scene of a tarzan film, stunning. Lunch again expensive but extremely good. Service was exceptional and very friendly yet professional, I got a feeling of being very welcome, it has a family feel about it liek one big family. The staff work together and it seam that the business runs as a well oiled machine where everyone feel appreciated and equal. Stunning grounds and flowers and garden kept very nicely. The beach even though it is Pattaya was nice - Pattaya is not a place to go if you want great beaches. We upgraded our room package to allow us to use a VIP lounge which was great we were able to use the PC's and have refreshments all day and night. In the evening we were able to drink alcohol between 7pm and 9pm it was very nice and even though hard to believe the service was even better than the general hotel service. Just amazing.

Room Tip: Ask for a room that offer a seascape view
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sammy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, May 15, 2014
Dear Sam,

We are delighted to read that you had a good stay ! Thank you so much for commending on the staff, services and facilities. Your kind compliments with be shared with the Team.

Rest assured that we will remain steadfast in our pursuit towards ensuring exceptional service standards.

We cannot wait to welcome you back.

With kind regards,

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, United Kingdom
Level 5 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 14, 2014 via mobile

This is our second visit to the Dusit Thani but we won't be returning. Firstly, we had booked a double room but were given a twin with noisy air con. After much complaining we finally got moved 4 days later. That's just not good enough for a hotel of this standard.

When we made our booking we understood that all the rooms had been refurbished since our last visit. Later TA reports soon showed that not to be the case. They are currently re-painting rooms on the 4th floor (the only non-smoking floor) as guests move out and I think that is why they were so reluctant to move us.

The cleaning and waiting staff are exceptionally hardworking and friendly. A real asset to the company unlike the pool staff who barely looked at guests even while being given a decent tip.

Breakfast was disappointing. There seemed to be a great selection but most of it was inedible. Boiled eggs marked as '10 minutes' were undercooked with even the whites raw!

The continental selection comprised 2 choices of cheese and 2 cold meats with the occasional cucumber and tomato. Incidentally this was directly beside the sushi with guests using the same tongs.

There was no muesli/ nuts/ dried fruits as would be expected in a Dusit hotel.

We were unfortunate to stay during a public holiday so the hotel was very busy and therefore absolute chaos in the Cascade restaurant in the
morning no matter what time you went in.

Finally, and maybe tellingly, we were never asked for any feedback during or after our stay. This hotel can no longer rest on its laurels. When it stood alone at North Pattaya it had lots going for it but there are other better hotels nearby which will take its trade.



Stayed May 2014, traveled as a couple
Helpful?
1 Thank maggiemoon46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, May 15, 2014
Dear Maggie,

Thank you veru much for taking time to share with us your recent stay experience. But as I read on the comments detailing your recent experience, I regret to hear that you had some disappointing experience and it must have been frustrating on your end to not be able to have a perfect stay. I can certainly relate to your displeasure and aggravation. Please accept my most humble apologies for our inability to deliver the level of service you would have expected.

I have taken note of all the points you highlighted and please be assured that we will look into them for an immediate improvement.
I sincerely hope you will visit us again as we look forward to welcoming you back soon and to remedy the poor experience created on this occasion.

With kind regards,

Neoh Kean Boon
Resident Manager
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Amman, Jordan
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 13, 2014

One of the best places to stay in, very freindly staff, they make u comfortable as best as they can
the hotel is quite, perfect escape
I loved staying there, the room was great, the food yuumy and every thing beautiful
hope to visit soon

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, May 14, 2014
Dear Nart,

Thank you so much for visiting our page and posting your comments. We are very glad that you enjoyed your stay with us last year and appreciate very much your compliments.

Looking forward to your next visit.

With kind regards,

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Level 6 Contributor
208 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed May 12, 2014

Its been 2 times already i have stayed in this hotel, in March and April 2014. The staff, the management always play an important role in making a guest comfortable and in making there stay a memorable one and Dusit Thani in Pattaya on Beach road is no exception.

Most importantly the senior managers lead there team from front and set a very good example for there junior staff and one such exceptional personality is " Chontida Jamsawang " ( front office manager) is simply exceptional! great professionalism and deep understanding of customer service! very helpful and attentive, possibly one of the best managers i come across in long time staying in any hotel.

Other than then this, great food quality, the Saturday night Bar-be-que, is simply great choices for sea food lovers, must try, value for money.

Room Tip: i personally like 4th floor, which is sea level.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ethnicexplorer23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, May 14, 2014
Dear Sam,

Many thanks for posting your comments. Your kind and generous words are filling all of us at the hotel with pride. It is very much appreciated !
I will surely share your feedback with Khun Chontida and the Team and you can be assured it will be received as huge boost of moral for all at the hotel.

We look forward to welcoming you back soon.

With kind regards,

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlboro, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 7, 2014

As I mention in the title, the price definitely is of a 5 star hotel, but room quality and staff service is not 5 star. I liked my stay in Hilton and Holiday Inn much better than Dusit Thani. The hotel lobby and entrance are great and you really feel its a 5 star until you walk to your room the whole 5 star experience disappears. They should spend to upgrade the 5 star experience to hotel rooms and not limited to entrance and lobby.

Room Tip: Rooms seriously needs to upgrade.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd

Helpful?
2 Thank BobbyNJusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, May 8, 2014
Dear Kaushik Bhaumik,

Thank you very much for having chosen Dusit Thani Pattaya for your recent stay and for taking the time to provide us with your feedback.

I am sincerely sorry that we were not able to provide you with a satisfactory experience during your recent stay. Your comments are well noted. Refurbishment of our rooms are on going in phases as you may have noticed.

We look forward to welcoming you back again and to make up for some of the unfavourable impressions you have experienced.

With kind regards,

Neoh Kean Boon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 6, 2014

Just returned from yet another brilliant stay at The Dusit Thani. The staff are so friendly and make you feel that you are returning to our second home. We have never in all the times we have stayed (2 times per year) been upgraded but the garden view rooms are still very good.
The food and drinks are excellent and now the hotel has a happy hour around the pool area it makes it even better. The breakfast is very good, can get a bit busy at weekends. The Saturday night BBQ is something else and they are now having a Friday night crab feast, excellent again. I know that people say the hotel is dated but on every visit we make there are updates going on all the time. We will be retuning again later in the year and will catch up with all the friends we have made in the past years.

Room Tip: All the rooms are of good high standard, stunning garden views
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, May 8, 2014
Dear Tracy,

Thank you so much for your continuous support, positive review and recommendation. We are all delighted you had an enjoyable stay with us again. It is indeed a great pleasure to receive your compliments on our staff, room, grounds & garden and food in the outlets.

Looking forward to welcoming you back soon to your "second home".

With kind regards,

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dusit Thani Pattaya

Property: Dusit Thani Pattaya
Address: 240/2 Pattaya Beach Road | Pattaya City, Banglamung, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Family Hotel in Pattaya
#7 Romantic Hotel in Pattaya
#14 On the Beach Hotel in Pattaya
#15 Spa Hotel in Pattaya
#15 Business Hotel in Pattaya
#19 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Dusit Thani Pattaya 4.5*
Number of rooms: 457
Official Description (provided by the hotel):
Dusit Thani Pattaya enjoys a five-star status and the resort hotel presents a luxurious blend of city comforts and beach relaxation for individual travellers, business executives and family holidaymakers. It is a very short distance to the many family attractions in the resort city including parks and gardens, cosmopolitan dining as well as diverse and upscale shopping venues. It has three restaurants - Cascade Restaurant is located near the main lobby overlooking the hotel’s Atrium and waterfall. The Peak fully justifies a claim to being Pattaya’s finest Chinese Restaurant offering an excellent Dim Sum menu and a la carte menu of Chinese cuisine. Choice food in more casual surroundings is offered at The Bay, where the best skewers are served and the most famous weekend dining in town (The Bay Grill & Buffet)is held. Dusit Gourmet Bakery offers a wide variety of gourmet snacks, pastries, cakes, ice creams, teas and aromatic coffees. Dusit Shop has gift items and Thai souvenirs while other shops include a tailor's and jewellery store that are also worth a visit. These perfectly complement the eco-friendly hotel's Deluxe, Club Rooms, Club Grand Rooms and Suites along with the extensive facilities and amenities it offers. ... more   less 
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Also Known As:
Dusit Thani Pattaya Hotel Pattaya
Pattaya Dusit Resort
Dusit Pattaya
Dusit Resort Pattaya
Dusit Hotel Pattaya

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