Chose what we thought one of the best 5* properties in Pattaya (after a wonderful experience in their Dubai property), was sadly let down by the service level of what must be untrained staff.
Checked into a marvellous double deluxe sea facing room, but had strong cigarette smells. It was the only room available to us over the long weekend despite booking 2 months ago. Hotel placed an aromatic incense burner to rid the smells but it kept us up all night coughing and sore throats. Most of the smells disappeared when the carpets were vacuumed and the sheets changed the next day (there's an obvious question here of whether the sheets changed and vacuuming done BEFORE new guests check in?). Asking for more incense the next day took 2 hours, only after the duty manager and housekeeping supervisor was called out. Housekeeping weren't communicating with the front office of our issues and required remedies so every request was a total surprise to all concerned. Having to explain what I wanted several times during the 'pass the phone' exercise was utterly frustrating.
The property is on an excellent location, excellent views but a little dated (carpets are filthy with black streaks in it - until vacuumed), all mod cons are available incl. balcony, excellent restaurants within and nearby including transportation that t are you around Pattaya City, clean en-suite with good strong rainfall shower. WiFi was free for up to 5 devices.. but I won't be back as I'm sure there are other hotels which look after their customers needs. This hotel is NOT worth the 5* rating that it got, keep the F&B people but change management to people who know what they are doing.
- Official Description (provided by the hotel):
- Dusit Thani Pattaya enjoys a five-star status and the resort hotel presents a luxurious blend of city comforts and beach relaxation for individual travellers, business executives and family holidaymakers. It is a very short distance to the many family attractions in the resort city including parks and gardens, cosmopolitan dining as well as diverse and upscale shopping venues. It has three restaurants - Cascade Restaurant is located near the main lobby overlooking the hotel’s Atrium and waterfall. The Peak fully justifies a claim to being Pattaya’s finest Chinese Restaurant offering an excellent Dim Sum menu and a la carte menu of Chinese cuisine. Choice food in more casual surroundings is offered at The Bay, where the best skewers are served and the most famous weekend dining in town (The Bay Grill & Buffet)is held. Dusit Gourmet Bakery offers a wide variety of gourmet snacks, pastries, cakes, ice creams, teas and aromatic coffees. Dusit Shop has gift items and Thai souvenirs while other shops include a tailor's and jewellery store that are also worth a visit. These perfectly complement the eco-friendly hotel's Deluxe, Club Rooms, Club Grand Rooms and Suites along with the extensive facilities and amenities it offers. ... more less
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- Also Known As:
- Dusit Thani Pattaya Hotel Pattaya
- Pattaya Dusit Resort
- Dusit Pattaya
- Dusit Resort Pattaya
- Dusit Hotel Pattaya