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“First Class and Fabulous”

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Dusit Thani Pattaya
Ranked #20 of 445 Hotels in Pattaya
Certificate of Excellence
Scunthorpe, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“First Class and Fabulous”
Reviewed November 7, 2012

We have stayed at the Dusit Hotel Pattaya many times over several years, we have always had a good experience, rooms and food excellent. Staff very friendly and helpful. Garden pool and beach area very well managed. Looking forward to returning next year for another excellent holiday.

Room Tip: Garden view rooms are quieter and get the sun in the evening. stay in February for the Tennis and Go...
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  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, November 7, 2012
Dear Carol,

Many thanks for your continuous support and kind feedback. It is greatly appreciated !
It is absolutely great to know that you enjoyed our service & facilities, and I cannot thank you enough for your recommendation.
With the Team, we look forward to your next visit.

All the best wishes.

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,913 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (507)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
Reviewed November 5, 2012

I had visited this hotel in August 2012. To start of they did not have our room ready and had to upgrade us. the room had a good view of the ocean. the swimming pool at the hotel was not very good for children.
The food was not very good in terms of flavor. Breakfast was disgusting. the food here is not worth what is charged for it. On the plus side the service was good and the staff at the hotel was nice and friendly.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alok B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, November 8, 2012
Dear Guest,

Thank you very much for your feedback. As we take all comments seriously, we would have appreciated a more elaborate and detailed comments for us to take direct steps for improvement in the areas highlighted. We have 2 main pools (The Chaba fresh water pool and The Lagoon salt water pool), 2 baby pools (one each beside Chaba & Lagoon pool) and a Jacuzzi pool. For breakfast at Cascade (our all day dining restaurant) we have approximately 72 items on the breakfast buffet catering for all the nationality mix guests that we have. We however apologize for the shortcomings and for not meeting your expectation.

With kind regards

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, California
Level Contributor
388 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed November 2, 2012

The Dusit Thani in Pattaya is an amazing hotel. The lobby is spectacular, and the location is central for traveling around the city. My wife and I stayed here during the Asia Fitness Convention in mid October 2012. The Convention halls were spacious and the hotel did a wonderful job hosting 700+ delegates. I'd like to thank the staff for upgrading our room to the pool side area; coincidentally, I love to swim, so it worked out well for us. I loved the giant pool at this hotel, and swam twice a day there.

Some suggestions that would make this great hotel amazing. Floor one's ceilings are well below six feet high, making it difficult to house some of the taller travelers. Furthermore, the lower floors have exceptionally poor wireless capacity, so perhaps more routers are needed there.

The check-in desk is relatively small for a hotel this size, with one to four people staffing the area. While we were fortunate to be checked-in quickly, we noted other participants waiting in a gaggle since there are no formal lines for the area. Why not use the independent kiosks next to the desk? Those are used for checking-out, and are more numerous.

Lastly, I asked the concierge about snorkeling in the area and was immediately clear we had a communications gap. Almost all of the staff at the hotel spoke excellent English, so why the difficulty in staffing the concierge desk with someone with English proficiency?

Overall, the hotel is great and my wife and I had a good time and would return. I just would love to see this very good hotel become a great hotel.

Room Tip: Stay away from the ground floor if you are above six feet tall.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackandResh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, November 4, 2012
Dear Jack & Resh,
Thank you very much for your time and for providing us with your valuable feedback. We are very glad that you have overall enjoyed your stay with us during the recent Asia Fitness Convention 2012. We have taken note of all your comments, which will be reviewed for improvement so as to consistently meet the expectations of all our valued guests. We appreciate very much your kind gesture to recommend us and naturally look forward to welcome you back again in the near future.

With kind regards

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Normanby
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 2, 2012 via mobile

We've visited this hotel on many occasions it is as they describe it, Heaven on Earth! Can't wait to get back again the treatment we receive is impeccable, the hotel facilities are fantastic, it's situation at the North end of the beach is ideal, fine food and wines,

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chezrobboandfran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, November 3, 2012
Dear Valued Guest,

Thank you so much for your kind feedback and continuous support. It is absolutely great to know that you enjoyed our services and facilities. We are glad to have created a memorable hotel experience for you and cannot thank you enough for your recommendation.
Together with the Team I look forward to welcome you back again soon.

With kind regards,

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morpeth, United Kingdom
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 2, 2012

The one thing that caught my eye was the waterfall in the lobby that led down to the spa and pond below! What an incredible design! I went here with my family, where we celebrated a few birthdays and the staff were wonderfully polite and gave us a delicious cake, which was very kind of them.
The restaurants within the hotel are incredible! Bearing in mind, I went there a few years back so I'm not sure if any have changed but when I was there, there was a delicious Chinese restaurant with an amazing atmosphere.
Another feature I loved were the small hotel gardens. Late at night you can hear the crickets and see the frogs jump across the pathway-it really is incredible!
The beach is literally on your doorstep and there's nothing like looking into a gorgeous Thai ocean from the hotel windows. This hotel is flawless, not a bad word to say about it!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlievie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, November 2, 2012
Dear Charlie,

I am very happy to read your positive review of our hotel services and facilities, and have shared your comments with the team.

We thank you for taking the time to write and your kind comments are most appreciated. All the things that you have mentioned (that amazed you) are still in place, if not better.. including the frogs & crickets by the garden.

Thank you once again for sharing your experience and we look forward to your next visit, hopefully soon.

With kind regards,

Neoh Kean Boon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 31, 2012

My whole family stay for 2 night. We celebrate my wife's birthday. Will definitely come back.
- The service is really really great. The staff take care us very well.
- There are monks come every morning 7:00 at front of lobby. So, you can ask hotel to prepare food to give to the monk. Hotel prepare very nice&beautiful food. Do not waste your time prepare it by yourselves.
- Garden view room is not bad, with a very good price.
- Lobby Lounge is nice. You can sit enjoy live band until 01:00 am.
- Gourmet shop is half price after 21:00.
- Location is perfect, view to the sea is so beautiful.
- Try seafood buffet on friday and sat.
- Convenient store AM&PM and supermarket is located at the front door.

Room Tip: - Ask for the sea view and ask for the new room just finished re-decoration.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khunwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, November 1, 2012
Dear Guest,

Thank you so much for choosing to stay with us and for taking the time to leave your kind review of your stay on our page, both of which we sincerely appreciate.
I'm absolutely delighted to read that you enjoyed our services and facilities, and will share this with the team.
Again, thank you and we hope to welcome you back again very soon.

With kind regards

Neoh Kean Boon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, Bangkok, Pattaya Thailand
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 30, 2012

This was our 20th trip to the Dusit Pattaya and was by far the best, the staff are a credit to the first class in house training it is great to see Managers that were just starting in the restuarant when we first came, Tom and his team in the Cascade are a pleasure to be served by even when they are under pressure, always a ready smile to start the day the breakfasts are very good and cover a great variety of tastes. Our room was very good certainly no problems serviced daily by very pleasent staff. We ate in the Bay and also attended the Bar-B-Q both of which were very good. The presentation of the hotel from the warm reception to the departure 10 days later we could not have wished for more all members of staff at all levels were pleasent and helpful at all times, it was our wedding anniversary during our stay and we were pleasently surprised to receive a bottle of wine, flowers and a cake a charming personal touch from the Management. We stayed in room 626 leaving on the 29.10.12, I would add that I am a Holiday Inn Priorty Member also a Hilton Club Member both have new hotels within walking distance of the Dusit but I would not consider changing from the Dusit which I hope we will be able to return to in 2013.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, October 31, 2012
Dear Chris,
Thank you very much for your continuous support and patronage of Dusit Thani Pattaya. We are extremely grateful to you for taking the time to leave the kind review of your stay with us on our page.
We are absolutely delighted that you are happy with the quality of service of the team at the resort and our various other facilities, but are especially pleased to read that we are your favourite hotel in Pattaya. I will definitely share your compliments with the team.
On behalf of all at the resort, thank you again for your review and we sincerely look forward to welcome you back soon.

With kind regards,

Neoh Kean Boon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dusit Thani Pattaya

Property: Dusit Thani Pattaya
Address: 240/2 Pattaya Beach Road | Pattaya City, Banglamung, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Family Hotel in Pattaya
#8 Romantic Hotel in Pattaya
#13 On the Beach Hotel in Pattaya
#14 Spa Hotel in Pattaya
#16 Business Hotel in Pattaya
#18 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Dusit Thani Pattaya 4.5*
Number of rooms: 457
Official Description (provided by the hotel):
Dusit Thani Pattaya enjoys a five-star status and the resort hotel presents a luxurious blend of city comforts and beach relaxation for individual travellers, business executives and family holidaymakers. It is a very short distance to the many family attractions in the resort city including parks and gardens, cosmopolitan dining as well as diverse and upscale shopping venues. It has three restaurants - Cascade Restaurant is located near the main lobby overlooking the hotel’s Atrium and waterfall. The Peak fully justifies a claim to being Pattaya’s finest Chinese Restaurant offering an excellent Dim Sum menu and a la carte menu of Chinese cuisine. Choice food in more casual surroundings is offered at The Bay, where the best skewers are served and the most famous weekend dining in town (The Bay Grill & Buffet)is held. Dusit Gourmet Bakery offers a wide variety of gourmet snacks, pastries, cakes, ice creams, teas and aromatic coffees. Dusit Shop has gift items and Thai souvenirs while other shops include a tailor's and jewellery store that are also worth a visit. These perfectly complement the eco-friendly hotel's Deluxe, Club Rooms, Club Grand Rooms and Suites along with the extensive facilities and amenities it offers. ... more   less 
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Also Known As:
Dusit Thani Pattaya Hotel Pattaya
Pattaya Dusit Resort
Dusit Pattaya
Dusit Resort Pattaya
Dusit Hotel Pattaya

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