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“Business trip, very good service” 5 of 5 bubbles
Review of Amari Garden Pattaya

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Amari Garden Pattaya
Ranked #25 of 441 Hotels in Pattaya
Certificate of Excellence
Benoni, Gauteng, South Africa
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Business trip, very good service”
5 of 5 bubbles Reviewed June 4, 2013

Had a good time at this hotel. On arrival I found my shuttle easily on a busy Bangkok airport, the check in was quick and hassle free. Enjoyed the food as well, big choice from Thai food, even at breakfast to fruit etc. The room is big and clean, AC is perfect with a good selection of channels if you spend much time in your room but there is no way as the pools are very nice and the ocean just over the road. Pataya is very warm and humid but the inside of the hotel is cool. Go for a walk down the road from 20H00 and then onwards to Walkers road, very interesting and not far from the hotel. The only draw back is the Wi-Fi, it's free but you lose signal every 5 minutes, not good if you travel for business.

Room Tip: Ask for a pool facing and from level 10 and up, excellent view of the ocean and night time view. The...
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  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marius S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, June 11, 2013
Dear Marius S,

Thanks very much for your review and I am pleased that you had a good time at the Hotel and enjoyed the service, room, food & beverage and facilities.

I have forwarded your comments onto out IT Manager to investigate as the Wi-Fi signal should be strong and constant throughout the Hotel without any dropouts.

We look forward to your return.

Kind regards,

Brendan Daly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,015 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (500)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed June 4, 2013

We have just returned from an 8 night stay at the Amari Orchard in Pattaya. The hotel is one of the best we have stayed in in Thailand. The staff couldn't do enough for you nothing was of any trouble to them. My husband asked directions to a local barber only to be driven their by the concierge, on the second day of our stay the resturant staff knew what tea I preferred what room we were in and we liked a table by the window, totally high class all the way, the hotel is ran by a brilliant manager with a brilliant team

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank donna2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, June 11, 2013
Dear Donna2002,

We very much appreciate you writing such a nice review of your recent stay and delighted to know you and your husband enjoyed your 8 days with us.

Thanks for your kind comments about the team and their efforts to ensure you enjoyed yourselves.

We look forward to seeing you on your next visit.

Kind regards,

Brendan Daly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
109 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

We stayed at this property for 3 nights and every minute of our stay was so memorable. We stayed in a room with pool view. The private pool to relax in the evening was fabulous. Absolutely wonderful staff. The little extras they did for us was the icing on the cake. Like a fresh fruit by the pool. Some wonderful aromatic flowers and candles in our room. Truly amazing.

There is this wonderful cafe at a walk-able distance from the hotel which serves amazing burgers and fries for those that want to try it. There are so many things to do here when you get outside the hotel. The 2 wheelers that you can hire for a drive are just around the corner...

One of our best holidays

Room Tip: Pool view room is a big plus
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank apsleo86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, June 11, 2013
Dear Apsleo86,

I am delighted to read that every minute of your stay was memorable. From the Hotel's perspective, we could not ask for a better way for you to describe your stay as creating memorable experiences is what we strive to deliver.

It's often the little things that make the difference between a good and a great experience so it is nice to read that you regard this was one of your best holidays.

We hope you have a chance to return in the future.

Kind regards,

Brendan Daly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 3, 2013

We have stayed Horizon Club floor room for 5 times already.
And their service and quality of foods are getting improved every time.
We have stayed at many other 5 star hotels in Thailand and Pattaya but cannot find better one than Amari Orchid Horizon Club.

Not only they are located in one of the best locations(great ocean view, quiet but till within walking distance from centre of Pattaya), their service, food and facilities are great too.
We are always satisfied with their best service and totally refreshed rather than taking long time to travel to Phuket, Samui etc.
Only thing we are missing here is a clean beach. But if you need, you can take speedboat to Koh Lan, which is only 20-30 min far.

We will definitely come back soon.

Room Tip: Book Executive Room which has a free access to Horizon Club,where complimentary drinks and finger fo...
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  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank merbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, June 11, 2013
Dear Merbkk,

Thank you for your great feedback regarding the Hotel and in particular the Horizon Club. We do pride ourselves on delivering high levels of service and it is a pleasure to read that you cannot find a better Hotel in Thailand.

I will be sure to share your review with the Horizon Club team and we look forward to seeing you again.

Kind regards,

Brendan Daly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

As residents of Bangkok which we love, it is also great to get out of the city sometimes. Pattaya is under 2 hours door to door and we really enjoy staying at the Amari Orchid. The staff are very friendly and attentive - with lovely little extras like handing out fresh fruit around the swimming pool or giving guests a cool facewasher to freshen up in the heat. The gym is good, pools are lovely with lots of seating, breakfast buffet is great and the Tavern serves a good dinner too! The rooms are very comfortable and clean with good amenities too.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gina293916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, June 11, 2013
Dear Gina,

Thank you for taking the time to share your recent experience at the Hotel. It's nice to know the extra touches we provide are appreciated by our guests.

I am also glad you enjoyed your meal at Tavern and found the rooms clean and comfortable.

We look forward to seeing you on your next weekend getaway.

Kind regards,

Brendan Daly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 31, 2013

We've just come back from our holiday in Thailand... 5 of the 8 nights in thailand were in Amari Orchid Pattaya. Have to say was a lovely experience. We stayed at the Garden Wing. We had booked a Deluxe Pool View Room (with Balcony) for a very good price. And we definetly got our value and more. There was a small glitch at check in where we were checked in by mistake into the superior room, but this was rectified as soon as we informed the reception of the same. We were showed 2 more rooms before we finally selected one on the 3rd floor. We even got an apology letter with complimentary fruit platter the next morning. The hotel has a lovely pool + garden area... there are 2 pools one has a pool bar too... The concierge / front desk is quite helpful.

The hotel has a lovely kids play area. very bright and with lot of stuff for kids to do. My 1 year old wouldn't want to leave the area at all. If travelling with kids this is a good place to stay in, they have a separate kids selection menu too. the Lobby Cafe serves some really nice pastries and coffee.

The staff is nice and friendly.

Its right at the beach road so every thing is walking distance from the hotel.

The only down of the hotel was that there is no elevator / lift. and it wasn't easy for me to carry my 1 year old up and down the stairs. Though cant really complain about it as the reception had offered us a ground floor room coz we had an infant with us... but that was a smoking floor and I'm allergic to smoke so we picked the 3rd floor room. Still an elevator would have been nice.

The Ocean tower is a better wing to stay in if you are willing to pay the extra price. Though most facilities are the same.

Room Tip: The Superior Rooms are really tiny so avoid them. There is no elevator so if u have trouble climbin...
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nishtha_a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, June 6, 2013
Dear Nishtha_a,

We very much appreciate you taking the time to provide such a comprehensive review. Knowing that you enjoyed all aspects of your stay is lovely to read. I do apologise for the room allocation error upon your arrival, however delighted that the staff were able to rectify the situation and make amends.

Great to read your one year old child enjoyed the Kids Cave and all the activities on offer.

Thanks for your comments regarding the staff service and friendliness as well as the location and facilities.

We look forward to seeing you on another occasion.

Kind regards,

Brendan Daly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 29, 2013

I have stayed here for three nights and have enjoyed good friendly service and a quiet stress free few days. However if you have trouble walking up stairs you should think twice about this hotel unless you stipulate a ground floor room as there are no lifts to the third floor and the corridors are quite long. Also , while the room is wonderfully air conditioned, the common parts are not, so the trip to the lobby can be quite hot before you even get out front. I prefer the Amari Tower as it is fully air conditioned and has several lifts! They both share common facilities such as pools, bars etc.
Poolside food was good and service was attentive and friendly. Laundry was done the same day even though I did not request express service and was very clean and well presented.

  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAmariOrchidPattaya, General Manager at Amari Garden Pattaya, responded to this review, June 6, 2013
Dear Peter J,

Thanks very much for your review and sharing your recent experience. You have offered good advice for guests of the Garden Wing who may not wish to climb the stairs and we are happy to allocate ground and lower floor rooms where available.

Thanks also for your kind comments regarding the food and service by the pool as well as the Laundry service.

I will pass you feedback onto the team.

Kind regards,

Brendan Daly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amari Garden Pattaya

Property: Amari Garden Pattaya
Address: 240 Pattaya-Naklua Road, Pattaya 20150, Thailand (Formerly Amari Orchid Pattaya, Garden Wing)
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Pattaya
#5 Romantic Hotel in Pattaya
#8 Family Hotel in Pattaya
#18 On the Beach Hotel in Pattaya
#19 Spa Hotel in Pattaya
#23 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Amari Garden Pattaya 4*
Number of rooms: 226
Official Description (provided by the hotel):
Situated in the tranquil northern end of Pattaya, Amari Garden Pattaya is less than a 2 hour-drive from Bangkok. Set within lush tropical gardens and just a few steps of the sea and Pattaya Beach, you can truly escape and enjoy a tropical getaway. ... more   less 
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Also Known As:
Amari Orchid Pattaya Hotel Pattaya
Amari Orchid Hotel

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