I was upgraded to a suite from grand de-luxe, foc, which was nice of them. Big, spacious living and bed rooms right next to the new pool on ground floor. Good location in Jomtien Complex - a short walk to many gay venues and the beach. Nice, relaxing bar and air-con cafe for drinks, or coffee and cakes.
Staff not attentive enough, although well-meaning - often getting breakfast order wrong i.e scrambled eggs ordered but fried arrived. Tea instead of coffee or visa-versa, bills given to wrong customer. Seemed to me that the manager Stuart did most of the work: running about serving, clearing tables and making sure sauces, etc on the table; meanwhile staff seemed to loiter inside air-con area afraid to come outside to serve us! They certainly seemed to need closer supervision and better training.
Although the suite was very spacious, as mentioned, considering the price, if I were paying, I would expect tea bags as well as coffee; slippers to go with the dressing gown; hand towels as well as bath towels; comb and toothbrush packs; a mirror in the lounge/sitting room; a rug or 2 on the sitting room floor; a phone to call in an emergency or reception or housekeeping, etc; better wi-fi is desperately needed - it kept disconnecting and was very slow.More
- View hotel deals
- Free Wifi
- Free parking