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“WORST hotel experience ever”

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Centara Pattaya Hotel
Ranked #29 of 442 Hotels in Pattaya
Certificate of Excellence
shanghai
1 review
“WORST hotel experience ever”
1 of 5 bubbles Reviewed October 5, 2013

It was rain last night, our room gets flooded, and we waken up 2 AM! All our bags shoes get damaged. The manager has very bad attitude, the only thing he could say is “HE COULD NOT STOP THE RAIN!” feel no sorry for us! With few minutes augments he just walked away from us, without solution.

Room Tip: floor 8th is the flooding zoom
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ying y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 10, 2013
Dear Valued guest,
You stayed in the hotel for a few nights without incident until the last night when the whole of Pattaya experienced a freak storm and FLOODED!!. There was a typhoon off the coast.
During your stay ALL guests were inconvenienced. We managed as best as we could and we ensured flood water didn't enter the hotel. My management report shows that you demanded compensation for the inconvenience of the rain. In this situation the team here go out of their way to make the customers comfortable and given that I was here to witness this in the early morning of your final night stay I can vouch that my comments are true.
We did this for all guests. We don't control the weather. AND we certainly don't refund the cost of a room because it rains.
Best Regards,
Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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702 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
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English first
Sydney, Australia
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed October 3, 2013

Whilst location and resort itself was very nice, the biggest letdown was the customer service. At check in staff seemed bored and did not explain any of facilities the hotel had to offer or where breakfast was. Susi at tour desk was great and very helpful. We booked a 2 bedroom room which was an interconnecting room and the rooms were very nice and modern. Pool quite small and poolside service was hit and miss. Wifi service worked well and you could walk to beach, about a 10 min walk. Convenience store and laundry service all a couple of minutes walk. Big C shopping is about a 10 min walk or just catch baht bus.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 10, 2013
Dear Valued guest,
I am sorry to see that the customer service wasn't up to standard. Please trust that I will investigate this fully and it is my aim to have an outstanding level of service here at Centara Pattaya Hotel. I thank you for your comments and I hope we can welcome you back to the hotel again in the future.
Best Regards,
Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meerut, India
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed October 1, 2013

Booked through yatra, we did not find our stay very comfortable at this hotel. The accommodation was cramped with very poor view through the windows. The staff also had a very detached attitudeand not at all forthcoming to help.Yes, the location is good.

Room Tip: Ask for pool side accommodation.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vp m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 10, 2013
Dear valued guest,
Thank you for taking the time to rate us. Sorry that you had a different expectation of our hotel.
Our grounds and gardens are perfectly maintained, as you would have seen but unfortunately I have no control over what the rest of Pattaya looks like. I hope in the future you can find a hotel with a view that suits your needs. Please be aware though, the rate will be a lot more expensive.
Best Regards
Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

We recently stayed at the hotel from 18th - 26th September (room 609), and were absolutely delighted with the hotel. The hotel is relatively new, and has been very well thought through, in terms of layout and décor.

The hotel has a lot of strengths; the outside bar & pool area are lovely, as is the restaurant which serves an amazing choice of dishes from around the world, at very reasonable prices. We particularly enjoyed the Thai dishes. Breakfast was also pretty impressive with almost endless choice!

The hotel offers a short cookery course, with a trip to a local market to buy fresh produce, then you are taught to cook a couple of dishes from scratch. This was a lovely opportunity and we both thoroughly enjoyed the experience.

We were particularly impressed by the hotel staffing team, who were all very friendly and professional, but exceeded expectation; for example, personal acknowledgement and proactive service, etc. We are particular grateful to Nick, a member of the Food & Beverage team, for taking such good care of us.

As a former hotelier/caterer, I can be particularly critical of any establishment, but I only have praise for this hotel, in particular it's staffing team.

Room Tip: We recommend a pool side room. Many an evening sat on the balcony, thinking every room probably tel...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DR9AN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 10, 2013
Dear Valued guest,
Fantastic to see that you enjoyed your experience here at the hotel.
Often people are only keen to report the negative so I greatly appreciate you taking the time to tell us of your positive experiences here. I hope when you are next in Pattaya you can visit again.
Best Regards
Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 17, 2013 via mobile

I stayed in pattaya in this hotel with my wife. The location is very good. We loved the room. It was huge! And the poolside cafe is very good. The breakfast was fabulous. I liked the food very much. Although I had to wait 3 hours for check in!!! The people were very friendly.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sourav R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 10, 2013
Dear Valued guest,
Thank you for your positive comments. We appreciate you taking the time to review us and I do hope we can see you again at the hotel soon.
Take care and best regards,
Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 bubbles Reviewed September 16, 2013

we stayed at this hotel for 3 days , big rooms , clean , big pool , huge bathroom , 7/11, pubs are very near ,

All in all an excellent experience in this hotel

Not recommended for family with children, as lot of night activity near by

Room Tip: go for the ground level rooms , which have a door opening in the pool, so you can dive in easily, wi...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sumantchopra18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 10, 2013
Dear Valued guest,
Its great to see that you enjoyed your experience at our hotel.
Its also nice to see that you took the time to let us know of your satisfaction. This is greatly motivational to the team here. We hope to see you again.
Best regards,
Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed September 11, 2013

I spent four nights here at the end of Aug. the hotel is very clean and modern, the rooms, likewise,, nice and big, esp the beds. For me, i judge a hotel on the bathroom, clean four piece with huge walkin shower! liked it so much, i booked an extra night on my return two weeks later before flying home. one negative, would be the wifi, but then you're prob doing Pattaya wrong if wifi is your biiggest concern!
tthe location is good, set back a bit from Walking st, but only a2 min tuktuk away.
The best thing i would say is the staff. Everybody is very friendly, and ever so helpful. in particular i would like to say huge Thank you to the Lovely Suzi, who coul not have been more helpful.

Room Tip: stayed onthe 5th floor and then 8th. 5th is better as 8th has no balconies.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tyler J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, October 10, 2013
Dear valued guest,
I am greatly appreciative of your comments and thanks for taking the time to let us know.
I am particularly happy to see that you enjoyed your stay and I do hope you can stay again with us in the future.
Best Regards
Austin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Pattaya Hotel

Property: Centara Pattaya Hotel
Address: 78/140 Moo 9, Tombol Nongprue | Banglamung, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 442 Hotels in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Pattaya Hotel 4*
Number of rooms: 152
Official Description (provided by the hotel):
Centara Pattaya Hotel is a four-star hotel conveniently located in the heart of Central Pattaya, a short walk away from beachside bliss or some serious shopping. During the days in this vibrant resort town guests can enjoy time at the local beaches or lay back and relax beside the hotel’s swimming pool which has a swim-up bar and a children’s pool. The pool area has plenty of space for lounging whilst making use of the free Wi-Fi, and there’s also a fitness centre with a sauna and a steam room, and Thai cooking classes. Each of the 152 rooms and suites features a light and bright décor, with cool whites, light wooden accents, and large picture windows that highlight views of the city or the swimming pool. Spaciousness is a common feature to all room styles, with comfortable living areas of up to 69 square metres and the option of family studios with bunk beds or spacious two-bedroom units. Guests will also enjoy easy access to Spa Cenvaree at sister-hotel Centara Nova Hotel & Spa Pattaya and to the shopping opportunities of Central Festival. Golfing, visits to amusements parks and many other activities can all be arranged at the tour desk The Centara Pattaya Hotel is only a 90-minute drive away from Bangkok Suvarnabhumi International Airport and airport transfers and pick-ups can be arranged. ... more   less 
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