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“Pleasant and enjoyable”

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Centara Nova Hotel & Spa Pattaya
Ranked #51 of 458 Hotels in Pattaya
Certificate of Excellence
Reviewed October 21, 2012

I found this nifty little hotel through trip advisor. At first I was pretty skeptical as to whether it was going to be good or not(based on review). however, after 2 nights, I gotta say this hotel(now centara nova) has probably the best bang for your buck. The staff here are very nice, and the accomodation and room are easily 4 star rating + the only reason I didn't give it 5 stars was the lack of vegetarian food, during the vegetarian week

  • Stayed: October 2012
    • Value
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Thank Tajaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Nova Hotel & Spa Pattaya, responded to this reviewResponded November 18, 2012

Thank you for taking the time to review us. I am very pleased you enjoyed the experience. What we offer is inexpensive as you say, but also very modern and comfortable.
Its also valuable for us to have the feedback you provided.
I hope to see you again when you next visit Pattaya.
Best Regards,
Austin

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196 - 202 of 300 reviews

Reviewed October 20, 2012

Booked this hotel after reading the great reviews here. My comments:

The Good:
(1) rooms are clean, though. Bit small
(2) All rooms face the swimming pool.
(3) the pool is nice
(4) we told them at he time of check in that we are vegetarian and they ensured there was some veg items for breakfast.

The Bad:
(1) felt very uninvited and hospitality (especially of the front desk) was the worst i have experienced. The staff at the reception were extremely rude and not at all willing to help. My friends and I felt insulted on many occasions.
(2) the hotel is very inside in a lane far from the beach road surrounded by slum like area. When we checked in and inquired if they had a buggy drop to the main road, were very unapologetically told NO, as the buggy was spoilt. Though the buggy started after a day, we hardly got a ride on it.

Overall felt very disappointed with the rudeness of the staff (there were few who were good though) and the location of the hotel.

Stayed: October 2012
Thank BhavikH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Nova Hotel & Spa Pattaya, responded to this reviewResponded November 18, 2012

Hello Sir,
Its dissapointing that you didnt enjoy your stay with us. As you can see from other reviews our staff have been highly rated. In any case I do apologise for your negative experience. This is not the standard we aim to provide.
Rest assured staff friendliness is a priority for me and I will investigate further and re train if necessary to provide outstanding personalised service.
Best Regards
Austin

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Reviewed October 17, 2012

We stayed at the Nova hotel and Spa for 2 nights and must say i had a very comfortable stay here. The hotel is very beatifully maintained. Al the rooms are pool facing and have a lovely balcony where one can enjoy a quiet romantic time. The room service is very prompt and the staff is very friendly. The hotel has a attached Spa which is mind blowing.

The hotel is also very near to all the prominent malls and places of interest in Pattaya. I would strongly recommend anone travelling to Pattaya to stay here. Only drawback is lack of vegeterian food, which i guess is a problem anywhere for Veg people.

Room Tip: All the rooms are pool facing, however the rooms on Top floor will give you the best view.
See more room tips
  • Stayed: October 2012, traveled as a couple
    • Value
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Thank RahulJainMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Nova Hotel & Spa Pattaya, responded to this reviewResponded November 18, 2012

Thank you for taking the time to rate our new hotel.
I am glad you enjoyed the serenity and calmness at the hotel. We do strive to give the best possible service and I am glad you enjoyed our offer.
Please visit us again in the future if you have the chance to visit Pattaya.
Again thank you and take care,
Austin

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Reviewed October 8, 2012

We like this kind of hotel...not so big and more bigger rooms but the Nova did not make us feel welcome and it feels like an apartment set up. Therebare better choices in Pattaya for same or lesser money. Location also not so good.

  • Stayed: August 2012, traveled with family
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1  Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Nova Hotel & Spa Pattaya, responded to this reviewResponded October 14, 2012

Hello and thanks for taking the time to write and review us! Its a shame that you didnt enjoy your stay with us and I am dissapointed to read this.
Most guests do like our quieter location but I do understand that everyone has different tastes.
Our sister hotel is located nearer to beach road so please contact us if this would be of interest to you in the future.
Best Regards
Austin

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Reviewed September 27, 2012

We had a brilliant time at the hotel, the only down side was that when we were there what appeared to be a group of men on a stag night arrived at the hotel. Bit noisy at night but hey they were having fun. Not really suitable if you have children as apart from the pool not a lot for them to do. Really a business hotel as opposed to a resort type.

The breakfast was really good with lots of choice.

There was some confusion over the timing of the cocktail happy hour between the bar staff and what was in the information provided by the hotel in our room, having said that the bar staff honoured what was in the information pack.

value was really good as we have a soft opening price.

  • Stayed: September 2012, traveled as a couple
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1  Thank MrsBondSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Nova Hotel & Spa Pattaya, responded to this reviewResponded October 14, 2012

Hello,
I am glad you enjoyed your stay with us. There are many options available and Pattaya so I am glad you felt that you made the right choice. Its true that we are not a large resort style hotel but good that you had a relaxing time with us.
I look forward to seeing you again in the future should you visit Pattaya again.
Best Regards
Austin

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Reviewed September 10, 2012

Stayed in this hotel during Songkran, it was my birthday and the surprised me with a birthday cake, great buffet breakfast, nothing any problem to the staff could not do enough to make the stay as pleasant as possible. The rooms are lovely and kept spotless and always made up beautifully each day on return. So good am coming back in January again to celebrate my wife's birthday and can't wait to stay again.

Brilliant place what else can I say.

Room Tip: always stay in deluxe and never disappointed all rooms look over swimming pool
See more room tips
  • Stayed: April 2012, traveled as a couple
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1  Thank TheDug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Nova Hotel & Spa Pattaya, responded to this reviewResponded September 16, 2012

Thank you so much for your positive feedback. Although we are a smaller hotel we do strive to provide the best outstanding personalised service to all our guests.
I hope you have the chance to visit us again in the future.
Take care
Austin

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Reviewed August 13, 2012

It was our 3rd stay at this wonderful, nice and peaceful hotel ! We stayed for 2 nights and once again we loved it and we will return soon again.We really enjoyed the friendly service and enjoyed the happy hour too by the pool.
The breakfast has an asian style to it - luckily this time there was cheese and muesli, just a we westernized people like....perfect.

  • Stayed: August 2012, traveled as a couple
    • Value
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Thank winniebjornhof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin R, General Manager at Centara Nova Hotel & Spa Pattaya, responded to this reviewResponded August 23, 2012

Dear Valued guest,
Its great to see you enjoyed your stay. Thanks so much for your feedback, this is very important for the team here and also very motivational for them.
Please come and visit us again soon.
We look forward to welcoming you again.
Best Regards
Austin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Nova Hotel & Spa Pattaya

Address: 80/167 Nongprue | Banglamung, Pattaya 20150, Thailand
Phone Number:
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 458 Hotels in Pattaya
Price Range: $37 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Nova Hotel & Spa Pattaya 4*
Number of rooms: 79
Official Description (provided by the hotel):
Within an easy distance to the beachfront, nightlife and shopping that Central Pattaya has to offer, the four-star Centara Nova Hotel & Spa Pattaya is a cocoon of comfort and quiet. Intimate in size and stylish in design, the hotel has 79 rooms and suites ranging in size from 29 to 69 square metres, each with large windows that highlight the view over the swimming pool and surrounding areas, and free Wi-Fi. The swimming pool, complete with its swim-up pool bar, Jacuzzi, children’s pool, and spacious terrace, is the focal point of the hotel. Perfect for invigorating workouts, the well-equipped fitness centre has cardio and weight machines. Spa Cenvaree is for those wishing to sink into another kind of feel-good experience and offers a full range of Thai body and foot massages, Ayurvedic treatments, and therapies utilising the purest sea salt and mud from the Dead Sea. Pattaya has something to entertain and divert everyone, from international-quality golf courses to water sports, shopping and tiny tropical island getaways such as Koh Lan and neighbouring Koh Sak, and Koh Samaesan. Guests can always stop by the main road via the complimentary buggy service and the hotel is only a 90-minute drive away from Bangkok’s Suvarnabhumi International Airport. Airport transfers and pick-ups can be arranged. ... more   less 
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