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41 - 46 of 723 reviews
Reviewed May 15, 2019 via mobile

Good location. Had a seaview room on the 7th floor with a small balcony. Breakfast was good with plenty of variety. WIFi drops out and needs reconnecting when you return . Decor was not to my taste and the finishing impractical but in keeping with the antique theme.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank KeithM2316
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded May 18, 2019

Dear KeithM2316


Thank you very much for staying with us, we greatly appreciate the time you have taken to details following your recent visit at LK The Empress. Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit.

On the points of our wifi signal , we have taken note of your comment and have been sending into relevant person concerned of your problem.Once again to apologize from our services and we hope to have an opportunity to serve you again in the future.


Warmest Regards ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019 via mobile

I have been coming to this hotel for the past 4 years. I cannot believe that people are being allowed to get up at 6 in the morning to reserve sunbeds and that the hotel is actually allowing this, never in Thailand have I known this to happen. Another bad thing is the breakfast, the egg station is quite good but the variety of the other supposedly international food is a disgrace and always cold. Today I fancied sausage but as always these are the hotdog variety served with warm processed ham not very appetising, but if you want pasta and spaghetti bolognese there is plenty. It's fair to say that I won't be staying here again.

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank nellie1england
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded May 8, 2019

Dear nellie1england


Thank you very much for taking the time to review LK The Empress. We are very disappointed to read of your poor experience at our hotel especially, with our breakfast station.

We are sorry to hear we did not fulfill your expectations and offer a positively enjoyable experience. The problems that you mentioned have been brought to the attention of our Management team and will strongly focus on the problems.

We do hope that you will provide us with another opportunity in the future. We are sure that we will be able to regain your confidence in your next stay.


Warmest Regards ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2019 via mobile

Orchids: Perfect location, friendly staff, lavishly decorated (some might say OTT)

Onions: TV reception (assume satellite) terrible for all non-Thai channels, even with good weather. Internet nearly useless because of slow speeds. Serious design defect: the large A/C compressor blows directly onto the small balcony, making it useless due to the extreme hot wind it produces.

I expected more for a 5,600-baht room.

Date of stay: May 2019
Trip type: Traveled with friends
1  Thank Prof587
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded May 8, 2019

Dear Prof587


Thank you very much for sharing your experiences during stayed with us. We're sorry to hear of you less than satisfactory experience with our room amenities and hope you will accept our sincerest apologies.
We've been already bring your respond to the relevent department.


Thank you once again for all of your comments and looking forward to having you as a valued guest in the future.


Warmest Regards ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2019

We have stayed in Pattaya before but usually near the dolphin roundabout but this time for convenience we looked for somewhere in the middle of Pattaya, the LK Empress is perfect, right in the middle of beach road. The hotel looks very flash with overabundence of gilt every where in the photos but the rooms are very nice, large size bed with really good quality sheets & pillows. We stayed on the 3rd floor room which has direct access to the pool. The pool has beach view & plenty of sunloungers & umbrellas. The garden views are just tree tops & very tiny balconies with uncomfortable metal chairs that would burn your bum & the aircon outlet is on each balcony but if you bring a stretchy clothesline your clothes dry in no time because of the aircon outlet

Room tip: Second floor has access to the pool which is on this floor. For ice just take ice bucket to the restaurant
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Lyn M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded April 3, 2019

Dear Lyn M


Thank you very much for your choosing stay at our hotel. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. We are feeling happiness an impressive, that you join and share the time write a review for our hotel, with your satisfaction of our hotel accommodation.


Thank you again for sharing your experience and looking forward to the pleasure of welcoming you back in the near future at LK The Empress.


With Warm Regards ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2019

i have often stayed at this hotel because of the good location.
this time however the service has got worse.
the room had a kettle which didn’t work, a toilet that didn’t flush and a tv with lines on it.
the kettle replacement was an issue. phoned reception 5 times over 2 hours to be told that the kettle was on it’s way to my room.
the housekeeping staff then took one from the room next to mine and laughed in my face. pathetic!
i don’t recommend this hotel and won’t stay here again. there are better ones available near the beach road.

Date of stay: March 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
Thank Paul B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LK_Management_Team, customer service team at LK The Empress, responded to this reviewResponded April 3, 2019

Dear Paul B



Thank you very much for staying with us, we greatly appreciate the time you have taken to details following your recent visit at LK The Empress.

Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit.

On the points of our staffs 'manner , we have taken note of your comment and have been sending into relevant person concerned of your problem.Once again to apologize from our services and we hope to have an opportunity to serve you again in the future.


Warmest Regards ,
Customer Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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