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“fantastic hotel”
5 of 5 bubbles Review of LK The Empress

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LK The Empress
Ranked #48 of 442 Hotels in Pattaya
Certificate of Excellence
London, United Kingdom
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“fantastic hotel”
5 of 5 bubbles Reviewed June 22, 2012

stayed here for 5 nights top hotel rooms had every thing you need good small pool and gym and steam room and sauna great breakfast the hotel is right on beach road

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nickrags87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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502 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed May 27, 2012

Very good hotel . Stayed for 2 nights on 22/5/12. Hotel has all the facilities .Location is great .Staffs are very polite and helpful.Its just beside the beach.Rooms are nice and clean.Food is good.Stayed in the jacuzzi room and it was great . The lovely front desk staff Ms Fon was very polite and very helpful when i wanted to change my flight even when she was busy , kudos to her.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kumar389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunderland
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 bubbles Reviewed April 27, 2012

Stopped in this hotel for 3 nights ,Must say the hotel is like a brothel ,Hotel lobby staff asking if you want ladies send up to room,We had 2 rooms all rooms have condoms for sale in the roomsOur room was looking on to building site,Also the staff on the front desk are terrible the lady manger is a disgrace rooms not cleaned properly ,there was a lot of building work going on when we complaint to manager she did not want to no her attitude was shocking we packed our bags and moved the road to Tim boutique hotel which was first class and a lot cheaper.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaffass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visakhapatnam, India
Level Contributor
109 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed April 21, 2012

The Empress is a wonderfully located Hotel. On Beach Road, Soi12, almost a neighbour to Mike's Mall and just a stones throw from Royal Garden Plaza.
Rooms are well appointed, all luxuries (including a Jacuzzi Bath tub in you very own room), coffee maker, micro-wave, bathrobe, Sea View balcony, personal digital safe, flat screen Sony TV & DVD player, etc. Very good house keeping and everything spick and span. Fantastic pool (very clean) on 3rd.floor with attached Gym.
Friendly Reception and good room service. Daily Breakfast Buffet is very boring (same menu - every single day, for all the 8 nights I stayed) Prices are pretty reasonable considering the Grandeur & Location. Security is very good and one would feel very safe here.
Would certainly recommend to friends.

Room Tip: They offer DVD Movies - free, but have only 3 titles, so I suggest you carry your own
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  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Raj1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castaic, California
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 bubbles Reviewed April 13, 2012

We were excited to relocate from the Siam Bayview to the LK Empress as it seems to be a great value with a great location. Our first experience with the front desk staff was excellent as the lovely Ms. Fon was very cheery and and took great care of us. It turns out that there is little consistency with the quality of the staff and our experience took several negative turns which I'll get to later.

I'm not really into this gaudy French provincial motif (gold color paint on furniture), it's all facade. The walls are paper thin and the local Thai teens (under 17) who rented the room next to us had rowdy parties each night which dashed any hopes of slipping into "nocturnal bliss". We were assured by the front desk that they would check out the next day but they didn't. If we knew they would be there another night, we would have moved to another room or hotel.

The room we got was nice sized and pretty however the bed was rock hard and I was amazed that I could actually knock on it (gave me something to do when I laid there unable to sleep) and it sounded like a drum. The room was spotless clean and the cleaning staff was very nice and professional (as were the bellmen).

Ladies... bring your own lighting for makeup. The tiny overhead spotlights in the bathroom cast a scary lighting effect to the face which is reminiscent of the Universal monster movies of the 1930's (think Bride of Frankenstein). The light was so dim that my wife had to go out into the living area in order to do her makeup.

Other than the atrocious lighting, the bathroom was done nicely and the multi-head shower unit was appreciated.

The City view room actually looked straight into the side of a featureless building. Between the hotel and that white wall was what looked to be the remains of a demolished building with some of the walls still left, covered by a few random sheets of of aluminum roofing. It was covered with trash and looked like it was inhabited by some homeless souls. A depressing view.

Our package included the breakfast buffet which was pretty typical for Thailand... boring. Many hot trays of overcooked processed meats (sausages - actually poor hot dogs) some fresh fruits (sadly with the massive varieties of local fruits they only serve the usual... cantaloupe, watermelon, pineapple and papaya. There is the usual omelet table however the cooks didn't know English so it was virtually impossible to make any adjustments to the order.

For us the biggest disappointment about the breakfast was the coffee as the Nescafe "instant" coffee/espresso machine produced a muck which was undrinkable. Whether one selects coffee or espresso it all tasted the same and I'm very curious as to what ingredients they use for the mixes as it was not reminiscent of coffee. Our solution was to start the morning with a stroll down Beach Road to Starbucks and return to the Empress to enjoy real coffee with our breakfast.

Although we were disappointed with much of the above, I would have been much more forgiving about our experience since this is truly a party town and it caters to a different clientele than you'd find in a lot of cities. What really soured me on the experience was the rude and uncaring treatment that we received at the front desk when we were trying to check out.

I informed Ms. Gay (Gai?) at the front desk that we were running late and would not check out until 2pm (they had told us originally that we had till 1pm). Ms. Gay refused to give us any leeway and spoke to us in a demeaning fashion. She said they would turn off the power to the room. I pleaded for a little compassion as my wife was in the shower and there was nobody waiting for the room yet. They turned off all the power to the room and my wife was left standing in a pitch black shower. She could not even see to get out of the enclosure. Luckily I was there to help her by opening the door/windows and letting a little light in. She could have fallen of course.

I went downstairs to complain to the front desk and Ms. Gai raised her voice at me and reprimanded me in front of the staff and other travelers. It was very embarrassing and uncalled for.

Bottom line.. I would not stay here again. I would like to repeat that Ms. Fon at the front desk was VERY professional and kind and I only wish she was on duty the day we checked out.

Room Tip: The city view looked into a trash pit. We didn't see the seaview rooms so I can't speak for...
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank jkilthau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yangon (Rangoon), Myanmar
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed April 13, 2012

This hotel has a fantastic location. right on the beach, and a short walk from 3 different shopping malls or walking street. The rooms are new, and were garishly decorated, but pretty large and definitely comfortable. The only real problem we had was that our air conditioning would stop working every other day or so. Maintenance was in our room on 4 different occasions to fix it, and the maintenance guy said that almost all the rooms had the same problem. Our room included a breakfast buffet, and it was pretty decent. It included western, as well as thai, items but it was not too varied. Pretty much the same thing every day. The swimming pool was medium sized, and had plenty of loungers and umbrellas. If you can get a good price, i would definitely recommend this hotel, especially after they get the air conditioning issues taken care of.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brutale04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 bubbles Reviewed April 12, 2012

Pretty hotel, terrible customer service. Three ladies at the front desk are absolutely brain dead. They just stand around and smile. I tried to send a fax today through their fax machine. They kept telling me the fax on the other side wasn't working. I dialed the number on my cellphone and showed them that it was working. The lady kept saying, "It not workeeng...you go internet cafe." They really need a manager who cares about customers and wants to help the customer do their business. The three ladies just stand around and don't help anybody do anything. Really surprised at how poor the customer service is at a hotel that is trying to be an upscale hotel. Really disappointing.

Room Tip: Make sure you don't need anything from the hotel...they can't do anything but put you in a r...
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuperFlyTNT2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about LK The Empress

Property: LK The Empress
Address: 240/1 M.10 Soi.12, Pattaya Beach Rd, Pattaya 20150 , Thailand
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#38 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — LK The Empress 4*
Number of rooms: 100
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Also Known As:
Lk The Empress Hotel Pattaya

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