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“Best Infinity Pool & Service ever!”
Review of Hilton Pattaya

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Hilton Pattaya
Ranked #15 of 466 Hotels in Pattaya
Certificate of Excellence
Reviewed March 7, 2013

My wife and I were in Pattaya for a short 3 day stay before moving elsewhere in Thailand for the remainder of our vacation. We had been to Pattaya a few times in transit but prior to Hilton Pattaya opening. We chose the Hilton because of its location, "absolute beach front" and "right in the middle of the bay". We were not disappointed. Where to start:
- the lobby on level 16 is amazing, and has a lounge bar/restaurant overlooking the ocean/bar with breathtaking views (and amazing day lounges to sip champagne on and watch the world go by)
- we were then escorted to the club lounge check in on level 33 (which also has an amazing view). The service we obtained here was first class and we have been to many club lounges/executive floors etc. 'Bee' was our host and made our checkin as smooth as possible.
- we elected for a deluxe executive (i think thats the right language) and got room 3101. It is definitely worthwhile to pay the extra for a room at the front of the hotel (only 2 per level as the hotel is positioned long ways away from the beach, so, while all rooms have ocean views only 2 per floor are completely ocean facing). Our room was amazing with a spa on the balcony and the bathroom was surrounded in glass with great views. Perfectly appointed rooms. The only thing I would have expected was for wifi to be included given the room rate (although the executive/club floor has this for free so you can check emails at breakfast, which we did)
- "THE POOL" - WOW!! we have stayed at many 5 star resorts (and even the odd 6) around the world, but i have to say that the pool at Hilton Pattaya wins hands down in many respects, being: (1) view is amazing as its positioned on level 16 and given the hotel is in the middle of the bay, the breathtaking views are great. At sunset the sun sets behind the island and is a great place to enjoy a cocktail away from the hustle and bustle below. (2) the pool is the perfect depth (1.2m). Too many pools are so deep you cant cruise around them and relax with a drink in hand, (3) infinity pool, (4) cabanas are great and also perfectly situated so you can stay out of the midday sun but can enjoy the afternoon sun and sunsets (5) they have a button to press to get poolside service. The poolside service was amazing every time we went there (about 3 times a day). The staff by the pool we very attentive and didn't miss a thing, they should be credited for their service. I think a few other 5 star hotels around the world could learn a few things from these staff. 'Tana' was our host by the pool and did a fantastic job (plus her other staff).
- Roof top bar and restaurant (Infinity and Horizon from memory) - we had recently come from the Banyan Tree in Bangkok (3 nights also) and went to the roof top bar there (Moon Bar). Where Moon Bar was old, looked dangerous and didn't feel safe, Infinity Bar was amazing, felt really safe and the actual bar, cocktails, service were 10 times better (sorry Banyan Tree). Try the frozen margarita. We also met the general manager (Philippe) and director of operations (Gerard) who could not have been more accommodating if they tried. They ensured our trip was fantastic. In fact Gerard personally escorted us from the club lounge (after we finished our amazing canapés that are provided in the club package each night at sunset) to the roof top bar.
- Location - for shopping this is probably the best spot as well. There is a huge brand new shopping centre (Central) under the hotel which is like a Westfield (for those who know what they are like). My wife loved the shops as they are air-conditioned and she could walk back to the hotel lobby and drop bags off with the concierge. I loved it because they had a life size formula 1 simulator (Red Bull Racing) that i went on a few times. Also plenty of restaurants.

Next time we are in Pattaya, we will stay for longer.

Thanks to the team for an enjoyable and memorable stay, good job.

Room Tip: Pay a bit extra and request a room at the very front with a spa in the balcony. Eg room 3101, 3103...
See more room tips
  • Stayed: February 2013, traveled as a couple
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1  Thank Stuart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this reviewResponded March 11, 2013

Dear Stuart,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay. We also thank you for having taken the time to share your views of your recent stay at our hotel.

We are pleased to hear that you enjoyed with location, guest room, facilities, features and services provided by K. Bee – Executive Lounge and K. Tana Shore Assistant Manager at our hotel. Also, we note your comment with regard to free wifi in your room.

Once again thank you and we look forward to welcoming you and your wife back to the hotel again.

Kind Regards,

Philippe Kronberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,289 - 1,295 of 2,501 reviews

Reviewed March 7, 2013

Looked like a new property. Its on the upper floor of a malls which is good if you are there fore shopping.
the view of the sea from the Hotel Swimming pool is mesmerising.
The lift part of the hotel does not match up to the standards of the hotel. Very inconvenient.
Will recommend for couples

  • Stayed: March 2013, traveled on business
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Thank Ankit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this reviewResponded March 11, 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback on Trip Advisor relating to your recent stay.

We are delighted to read your comments and to note that you enjoyed the location and view of our hotel. Also, we are very happy to note your kind comment with regard to the elevator allocation.

It has indeed been our privilege to serve you and we do look forward to welcoming you back to Hilton Pattaya.

Kind regards,

Philippe Kronberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2013

Central location....beautiful view of sea from all the rooms of hotel. The bars and restaurants in the hotel are beautifully designed with great view. Rooms are beautifully designed....liked the bed...
Modern chic style...Stayed there for 2 nights on weekends. Everything went fine.

  • Stayed: March 2013, traveled with friends
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Thank Rakesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this reviewResponded March 11, 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback in Trip Advisor relating to your recent stay at Hilton Pattaya, Thailand.

We are very pleased to read your comments and glad that you found the location, guest room and features of the hotel to your satisfaction. We do hope to see you return soon as we look forward to welcoming you back to Hilton Pattaya ....safe travels.

Kind regards,

Philippe Kronberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

as a relaxing trip and decide to stay at hotel for that few days, i chose a right hotel that the view from my room is good, and the pool in the hotel is extremly good, every sunset i went to the pool and enjoy the view. Also the service is great that the conciege can suggest me to go somewhere and i can feel they provide service from heart^_^

  • Stayed: February 2013
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Thank tungtung_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this reviewResponded March 11, 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay. We also thank you for having taken the time to share your views of your recent stay at our hotel.

We are pleased to know that you enjoyed your stay and in particular with our infinity pool and concierge service were able to contribute to your enjoyment. We hope to see you again soon.

Kind regards,

Philippe Kronberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

Everything at this hotel is just amazing and perfect. The service is just genuinely warm-hearted. Rooms, hotel bar, pool, breakfast - everything was great. Pattaya is not my kind of place, but you can escape from its vices here.

  • Stayed: February 2013, traveled on business
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Thank Me J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this reviewResponded March 7, 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for having taken the time to provide us with your valuable feedback.

We are delighted to read your comments and that you enjoyed the guest room, features of our hotel and the service provided by our team members. We do hope to see you return soon as we look forward to welcoming you back to Hilton Pattaya.

Kind regards,

Philippe Kronberg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

where to start from...
Everything about the hotel is just fabulous..
The hotel is located inside the central shopping mall and bang in the middle of the road leading to walking street. Which for good or bad is a place everyone in pattaya does go to.
The beach is across the road, bars, 7-11 stores, restaurants , all are right outside the hotel.
The interiors are very classy and contemporary.
Rooms are decent sized and very slick interiors. The beach view rooms give a fantastic view of the city/beach.
There is free wi-fi in the lobby area only which is a flip side, as most hotels do provide free wifi access everywhere.
The staff is very courteous and always smiling and willing to help at all times.
would love to come back and stay here again..

Room Tip: ask for the beach/sea facing rooms
See more room tips
  • Stayed: March 2013, traveled with friends
    • Value
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Thank TanmayB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this reviewResponded March 7, 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback on Trip Advisor relating to your recent stay.

We are delighted to read your comments and to note that you enjoyed the location, features, facilities and services provided by our Team Members. We also do take note of your added feedback with regard to free wifi in your room which is indeed an area that we are working on to improve.

It has indeed been our privilege to serve you and we do look forward to welcoming you back to Hilton Pattaya.

Kind regards,

Philippe Kronberg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

This is our third stay at this lovely hotel. My wife and I usually prefer to stay at this hotel during our short holiday (i.e. 1-night stay) in Pattaya. Aside from being a loyal Hilton Honor member, we choose this hotel due to its convenient location inside the Central Festival shopping centre. Since Pattaya is becoming well-known for its bad traffic condition, what could be better than staying at a hotel that is within a shopping centre. The hotel is located between Central and South Pattaya.

The rooms at this hotel are usually fully booked. Therefore, during this trip, we were only able to book the normal room. The room was acceptable and well-decorated. As the hotel is perpendicular to the beach, all rooms have a beach view. Good to request for a room far from the elevator as this would bring you closer to the beach, thus better view of the beach.

The breakfast variety was just great with so many selections to choos from. Aside from the nice pool, you can just cross the street (Pattaya Beach Road) to reach the beach. For those with a private car, the hotel provides separate parking spaces for hotel guests and is located on the second floor of the shopping centre. Overall, this is a great hotel to relax. The theme would have been "Park & Shop".

  • Stayed: March 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Thank Journey_Delight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe K, General Manager at Hilton Pattaya, responded to this reviewResponded March 5, 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback.

We are very glad that you found the location, guest room and facilities of the hotel to your satisfaction. Hope to see you return soon....safe travels.

Kind regards,

Philippe Kronberg
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Pattaya

Address: 333/101 Moo 9, Nongprue, Banglamung | Banglamung, Pattaya 20260, Thailand
Phone Number:
Location: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pattaya
#6 Romantic Hotel in Pattaya
#8 Family Hotel in Pattaya
#10 On the Beach Hotel in Pattaya
#10 Spa Hotel in Pattaya
#14 Luxury Hotel in Pattaya
Price Range: $192 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Pattaya 5*
Number of rooms: 302
Official Description (provided by the hotel):
Unique by design and centrally located, Hilton Pattaya rises 34 levels above CentralFestival Pattaya Beach, South East Asia's largest beachfront shopping complex, with spectacular views North and South over Pattaya Bay and the Gulf of Thailand. Styled with the property's beachfront location in mind, all Hilton Pattaya rooms and suites feature 180 degrees of unobstructed ocean views with private balconies. This unique position forms the core of Hilton Pattaya's design concept and philosophy. Panoramic views, high quality design and finishes, and impeccable service play an integral part of the experience that is on offer to both leisure and business travelers. From the moment you arrive you will know that a new standard for style and sophistication has been set. A unique combination of light, textures and finishes create an atmosphere of pure indulgence. Just 90 minutes from Bangkok Suvarnabumi Airport and with so much luxury to offer, the Hilton Pattaya is your new recreation and business destination of choice. ... more   less 
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Also Known As:
Hilton Pattaya Hotel Pattaya

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