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Hilton Pattaya
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Reviews (2,547)
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1,545 - 1,550 of 2,547 reviews
Reviewed October 10, 2011

I stayed at the Hilton Pattaya with my wife and two children in early October. The rooms are just great, fantastic bed linen, luxurious bathroom and nice view.
Edge, the main restaurant is a great restaurant. The service is efficient and my children always got special attention. The breakfast buffet was fantastic, offering a elaborate food variety to satisfy every nationality.
Lunch and dinner buffets are really attractively priced and offer great value for money, as many outside restaurant are just overpriced and the food quality is just poor.
Concierge service was outstanding, friendly and efficient, having all information at hand and going out all the way in assisting fair priced transport and activities.
Overall a fabulous experience at the Hilton Pattaya and next time we return to Pattaya we will definitely stay there.

  • Stayed: October 2011, traveled with family
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1  Thank Family_travel_Asia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
upandaway2010, General Manager at Hilton Pattaya, responded to this reviewResponded October 12, 2011

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay. We also thank you for having taken the time to share your views of your recent stay at our hotel.

We are delighted to read that you were pleased with the features and services provided at our hotel. Specifically your detailed observations with regard to variety and value of buffet at Edge and the friendly and helpful service provided by our Edge and Concierge Team Members will go a long way in motivating all of us further as we always strive to exceed guest expectations..

Once again thank you and we look forward to welcoming you back to the hotel again.

Kind Regards,

Harald Feurstein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2011

I have just completed my 1st stay in the Hilton hotel - Pattaya. It is an idillic sanctuary in a crazy city. The staff were polite, helpful & knowledgable about any enquires. The pool & bars are a to die for location & the staff on Level 33 were just great to deal with.

Being located directly above the biggest shopping centre in Pattaya with direct access is a real bonus when the rain is pouring in the wet season. The is noise from the bars down at street level but the double glazed windows do a great job of muting that. If you still struggle to sleep then head down & join the fun instead!

Looking forward to my next stay soon - why choose anywhere else in Pattaya.

Room Tip: The hotel starts with a lobby at Level 16 so clever design has tried to evelvate you above any street sounds already, I suggest if you want a special request then ask.
  • Stayed: October 2011, traveled on business
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Thank lurchouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
upandaway2010, General Manager at Hilton Pattaya, responded to this reviewResponded October 11, 2011

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback.

We are very glad that you found the location, features and service levels of the hotel to your satisfaction. Hope to see you return soon....safe travels.

Kind regards,

Harald Feurstein
General Manager

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Reviewed October 8, 2011

Great property with great location. Centrally located but with it's own infrastructure and no need to even leave the complex.
Very new facilities, contemporary design, bright and light.
Outstanding service and friendliness, even for Thai standards. Staff well trained, use of name on a regular basis.
Very good restaurants as well.
Pool is fantastic!
Loved the Apfelstrudel for breakfast, the Chef must be Austrian!

  • Stayed: October 2011, traveled with family
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Thank SZSven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
upandaway2010, General Manager at Hilton Pattaya, responded to this reviewResponded October 10, 2011

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback in Trip Advisor relating to your recent stay at Hilton Pattaya, Thailand.

We are pleased to learn that you enjoyed your stay and that the location, facilities, hotel design, features and the service provided by our Team Members made your stay a memorable and enjoyable experience for you and for your family. It is such a pleasure to receive such positive feedback.

Once again thank you and we look forward to welcoming you and your family back to Hilton Pattaya.

Kind regards,

Harald Feurstein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2011

What can I say other than perfect! Loved the hotel, the service was sublime, the best hotel we've stayed at! We shall be back!

  • Stayed: August 2011
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1  Thank Haihaiandkhikhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
upandaway2010, General Manager at Hilton Pattaya, responded to this reviewResponded October 3, 2011

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for having taken the time to provide us with your valuable feedback.

We are delighted to read your comments and that you enjoyed the features of our hotel and the service provided by our team members. We do hope to see you return soon as we look forward to welcoming you back to Hilton Pattaya.

Kind regards,

Harald Feurstein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2011

We have just returned from an 8 nights stay at the Hilton Pattaya, I can't understand how people can question the hospitality of the staff, from the staff maning the reception to the porters in the lower lobby we found they were all excellent and very helpful especially the maid who cleaned our room on the 21st floor, the attention to detail was second to none, if we saw her in the corridor working she would stop and ask if we needed anything extra for the room.
Whilst we were staying there it was my wifes birthday, I mentioned this to the travel agent when booking who said they would pass the info on to the hotel. The day before my wife's birthday I went to the reception to see whether they had been told, sure enough it was on our room details, the reception arranged for a birthday cake to be brought up to the room on the morning of her birthday.
We had no complaints over breakfast which was so varied with different food types from Asian to Continental, sushi and omlettes, the staff were very attentive and always polite.
The only thing that marred our stay was how rude other guests were to the staff.
We would not hesitate in returning to the Hilton Pattaya and hope it will be sooner than later.

Room Tip: Definately book a Deluxe plus room so you get a bath tub on your balcony.
  • Stayed: September 2011, traveled as a couple
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Thank adogillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
upandaway2010, General Manager at Hilton Pattaya, responded to this reviewResponded October 3, 2011

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback on Trip Advisor relating to your recent stay.

We are delighted to read your comments and to note that you enjoyed the services provided by our Team Members and specifically so, our Front Desk and Housekeeping Team Members.

We are also very happy to note your kind comments with regard to the variety of breakfast food.

It has indeed been our privilege to serve you and we do look forward to welcoming you back to Hilton Pattaya.

With kind regards,

Harald Feurstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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