I usually read reviews of places before I choose. i read positive and negative reviews of this hotel. there are a few negative reviews of this hotel so i decided to give it a try. unfortunately I experienced all the negative reviews said.
The first impression, you couldnt expect any staff to look after you first you got to the front door. I was carrying my bags and walking to the check-in counter, staff walked pass me and opened the front door to get inside i expected she would hold the door for me but NO she just walked into the building and back to her filipino service counter. so i had to push the door with my back.
I booked 2 rooms but only one room was ready and it was 14:30 hrs.when I checked in. Front staff said i had to wait for an hour so the room would be ready.
I walked into the room i found it looked very tired, unclean and dirty,in the room in many areas the wall didnt paint nicely.there were several stains and scatches on the couch, table, bed. There was the mould in he bathroom. it Very Poor cleaning standard. I couldnt even say it's 4 star hotel.
At the restaurant, I went for my breakfast around 9 am it wasnt crowded . i didnt have breakfast included when i booked the room. I asked the host how much for the breakfast each but he pointed down to another staff and said "I dont know" " go and ask that guy he is a supervisor" what????? you at the front of the restaurant but you cant even tell me how much your product! instead of pointing me to someone else you should have found out for me! the buffer not many choices. Hard to get just a cup of coffee in this non-busy restaurant. I had unset table. I asked a waitress for a cup of coffee 3 times in 15 minutes finally i had to walk to staff working station to get a cup and pour my coffee a staff looked at me while i was helping myself with coffee NO offerring help from her she looked at me with upset face.
During my stay I hardly see smiles on any staff face. Management must bring back and review Standard of Service to your staff and update hotel information to your staff. You 'd better take the pictures of the hotel off your website cos it far from the true!
- Official Description (provided by the hotel):
- Indulge in the uniqueness of Pullman Pattaya Hotel G, a culmination of fashion combining traditional Thai & contemporary design aimed to suit your every passion. Check in and Chill out in the comfort of our well-appointed guest rooms. Experience the only beach club in Pattaya, with seaside-style dining on a private beach and two big swimming pools equipped with the state of the art mood lights & chill out music. Relax & enjoy the most stunning sunset view in Pattaya. ... more less
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- Also Known As:
- Pullman Pattaya Aisawan Hotel Pattaya