Over the last 18 months I have stayed at Le Cafe Royale a number of times, mostly because of the location and at the request of friends who are regulars at this establishment. Out of courtesy to them, I have been restrained in making comments in the past. Not this time. Yes it has a very good location and the staff are good (they try very hard with a substandard product ... I cannot fault the staff), but that is where it ends.
The rates seem very good but compare them to The Ambience (directly opposite) which is slightly more expensive ... Ambience wins hands down just on presentation of rooms and the skilled management. If you pay cash at the Ambience you get a discount with brings the room rates into parity with Royale.
Royale has thread bare sheets and towels, everytime I have stayed here the sheets have had small rips and are stained. Towels are very old, likely bought at the time the hotel was built. I have never had a room that has been cleaned thoroughly in all of the times I have stayed. Order room service for lunch one day and you can be guaranteed that the tray is still sitting outside your room door at lunch the next day, come back in the evening and you can see the cockroaches enjoying your left overs.
Each time I have stayed I have bought or brought my own cockroach spray. I am not a clean freak at all but waking up to cockroaches walking across my face is disgusting. This has been brought up with staff in the past and they have promised to change exterminators. If they have done this then the new exterminator has been just as unsuccessful as the last. BIG FAIL!
This is a fully smoking establishment. In the small dining room there is no smoking, although with doors open to the club area and the balcony, the dining room is wretched with smoke. There is no safe haven for non-smokers at Le Cafe Royale. When there is a number of people in the common ares of the hotel the place stinks like and ashtray. if you are a non-smoker my advice is give this place a miss you will only be unhappy, staff will apologise but they can do nothing. Management are smokers you cannot expect any support.
The majority the customer base are old men who are mostly grumpy, cannot respond politely when they are offered a hello or a good morning, some are pleasant enough but the majority in my experience are unpleasant. Sitting with friends on Friday evening trying to enjoy a drink together was depressing at this place; so many old men with stern looks on their faces and chain smoking cigarettes was just so unpleasant and unwelcoming. Then the same depressive crowd at breakfast again unpleasant.
I cannot justify staying in this place again, particularly when there are much better appointed, better managed and newer hotels in the area and similarly priced. I have given the Le Cafe Royale too many opportunities to lift their game and they have failed dismally.
- Official Description (provided by the hotel):
- New Cafe Royal Hotel is the new name for Le Cafe Royale. We are located within Boyztown and welcome all adult guests. We are just 200 meters from the beach and the world famous Walking Street. Located within the hotel is also New Cafe Royal Cabaret. Featuring glamorous Ladyboys and handsome dancers, we have two shows nightly at 11pm and 00:30. The shows change every night. Admission is free and the drinks are reasonably priced. The New Cafe Royal Restaurant is open from 07:15am until 02:00am serving a variety of International and Thai meals and snacks. ... more less
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- Also Known As:
- La Cafe Royale Hotel Pattaya