we booked the Pool View room on hotelsclub.com and the counter lady gave us the room in 2nd floor with facing other side instead of pool. we then request for a pool view as stated in the voucher and end up getting a ground floor room besides the pool, still with no view as all the trees blocked up and full of mosquitoes in the room! the counter lady was with poor attitude and long face, did't helpful at all. besides, towels at the pool charge 20 baht and room towels were with odd smell. location is okay and the pool is not bad for its price, however the service is terrible. think before you book this one.
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