Avoid this hotel like the plague. I pre-paid for a stay here in September, 2011, and picked a specific suite facing southwest closest to the beach. When I arrived I was 'upgraded' a northeast facing suite at the end of the hall furthest away from the beach, exactly the opposite of what I booked.
I took the issue up at reception with no satisfaction. I later took it up with Asia Travel with whom I had booked. They just passed my complaint to the hotel and passed me back a managers reply. The reply totally failed to acknowledge there was anything wrong with accepting advance payment for a specific suite and delivering something else. The manager insisted I was upgraded, a clear case of the manager knows best and who cares what the customer wants and paid for.
The suite I was given had a balcony covered in bird droppings which staff said they would clean up but never did. The included buffet breakfast was low quality.
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