We travelled from donsak to koh Tao, all was fine with the bus transfer etc no problem. Then when we got to the boat I'd discovered that I'd lost my ticket (yes completely my fault) but I had a sticker with koh Tao on me and a luggage tag so I thought I had a chance of getting on the boat without having to pay again. How wrong was I! The first woman I talked to was so rude and I had to wait for all the passengers to get on before they paid me any attention, they then demanded I pay for another ticket because they needed the serial number, even though we explained that 4 of us had bought a ticket together and so the missing serial number In between was obviously my number. No good. I then explained my name was written down in the log book at the bus depo where we we're collected by the bus transfer and where they had given me my boat ticket. No good. Then when they started taking the ramp away we agreed to pay but even this was a nightmare! They requested 700 baht which we didn't have in our wallet so had to go into the bottom of our backpack so my partner swore, not to staff but to himself. One man then pointed his finger and pushed my partners cheek shouting in Thai and another member of Thai was screaming at him accusing him of swearing at her for about 5 minutes. eventually we paid the money and got on the boat, extremely frustrated and angry.
We then got the boat again back from koh Tao to chumpon after spending a week in koh Tao, thinking ok so it was my fault I lost the ticket maybe this time it will be ok. Again, the staff we're rude and obnoxious and just threw our bags around. Again we had a member of staff shout at us for moving some boxes because they we're digging into the back of our chairs. And again we wish we had never used this company.
Honestly the worst service I have experienced in Thailand so far. I would personally rather swim to an island than give this company any more money.
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