As a regular traveller I must say the experience here has been somewhat shocking.
The rooms are nice and the location is great - the gym and pool facilities are also lovely, but the service training really lets this place down.
On check-in we had a really bizarre experience with both staff multi-tasking and barely giving us any attention. She answered 3 phone calls in the midst of attending to us, changed money for someone and was speaking to her colleague on matters clearly unrelated to us. And she told us we had to wait for a room - even though we were checking in at 430pm. On further probing, her male colleague said okay a room is now available.
In the evening we asked for a pair of toothbrush/toothpaste + shower cap which is a standard for any hotel of this pedigree. The series of events was really interesting. First, the guy from housekeeping said "ok" then asked the receptionist to call us back to clarify. They asked us to check in our kitchen cabinets - which no high quality hotel wld ever ask of their guests - but we did. Obviously the toiletries were not there, so we said so. To which the staff asked "Are you sure?". Then the housekeeping attendant arrives with shower caps but no toothbrush or toothpaste. He says the hotel does not provide this.
We call reception again and he says "we are a serviced apartment not a hotel, so we do not provide toothbrush". I strongly urge kantary hills hotel and services apartment to change its name then. This is a BASIC amenity for any decent hotel.
The final straw was when another staff showed up with some toothpicks as an alternative. I couldn't help but laugh in despair before closing the door.
- Official Description (provided by the hotel):
- Kantary Hills, Chiangmai is the latest addition to the stylish Kantary Group of Hotels and Serviced Apartments, renowned throughout Thailand for offering the very finest in service and facilities. Featuring a range of spacious, elegantly appointed and fully furnished studio, one bedroom and two bedroom apartments, the accommodation at Kantary Hills is unrivaled for style and comfort. ... more less
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- Also Known As:
- Kantary Hills, Chiang Mai Hotel Chiang Mai