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“Best hotel so far” 5 of 5 bubbles
Review of Shangri-La Hotel, Chiang Mai

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Shangri-La Hotel, Chiang Mai
Ranked #19 of 374 Hotels in Chiang Mai
Certificate of Excellence
Malmo, Sweden
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best hotel so far”
5 of 5 bubbles Reviewed February 21, 2014

I was in Chiang Mai for business and had a Horizon Club deluxe room. Room was big, really nicely decorated and furnished, great bed and nice view. The breakfast is in a private lounge. Very nice and very good.
Staff is amazing and the whole experience is to remember. I have stayed at very many 5-star hotels around the world, and Shangri-La in Chiang Mai is one of the top three (to my surprise). That much living and service etc for such a reasonable price.
Also they have a great tailor - Genesis. Had them make me three pants and four shirts. Very well done. I highly recommend them.
Thanks staff and thanks Genesis!

Room Tip: Horizon Club delux
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  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, March 12, 2014
Dear Peter J

Thank you so much for taking the time to write a review on your recent stay at The Shangri-la Hotel Chiang Mai.

We are glad that you had a wonderful stay with us and we thank you for your kind words on the facilities, view and spaciousness of our rooms.

We would also like to thank you for your inspiring words on the service of our staff and will definitely share this with the team to celebrate.

Thank you once again and we look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,903 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (429)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Oswaldtwistle, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed February 19, 2014

Stayed at the great hotel 2 weeks ago, having been to Bangkok. Fantastic, helpfull staff, great rooms obviously well magaged. We had a garden view room which was really comfortable and quiet. The breakfast, while catering for the more asian people, was really good. Can not say enough good things about this place, ideally positioned near the town centre and night market it was really nice.

Room Tip: Get a garden facing room if possible
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CaptainRubber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, March 13, 2014
Dear Captain Rubber

Thank you for taking the time to write a review on your recent stay at The Shangri-la Hotel Chiang Mai.

We are glad to learn that you had a wonderful stay with us and we thank you for your kind words on the helpfullness of our team, our rooms, superb location and our breakfast offerings.

We will share your inspiring comments to our team and we look forward in welcoming you back to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
119 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 bubbles Reviewed February 18, 2014

This hotel sees a constant in flow of large Chinese tour groups that is a negative for anyone looking for a tranquil place to stay. If you do not mind loud and obnoxious groups of Chinese shouting at breakfast every day and howling in the lobby, then it is an excellent place to stay. But for that, I would have given it 5 stars.

The concierge service is fantastic and rooms are nice and kept clean. I did notice the carpets in the hallway were stained, which should be remedied, especially in a five star hotel.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Francesco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, March 13, 2014
Dear Francesco C

Tahnk you for writting a review on your recent stay at The Shangri-la Hotel Chiang Mai.

We are glad that overall you had a memorable stay with us and we thank you for your kind words on our team services from the conciereg department and cleanliness and maintenance of our rooms.

We took note on your comment regarding the carpet and have shared this with our Housekeeping team for immediate actions.

Thank you once again and we look forward in welcoming you back again to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 18, 2014

We were upgraded to a Horizon Club Executive Suite on our second visit. The rooms were large, comfortable, and well-furnished. Our preferences for certain Club services were noted and attended to daily by staff who were also friendly and knew how to make casual English conversation; which is a plus point in a provincial setting. We enjoyed the daily unhurried and pampered breakfast, tea, and evening cocktail (a light meal) served in the private Club setting, away from the usual hustle and bustle at the Kad Kafe. Attention to detail was impressive, like a small birthday cake delivered to our room after dinner. Being on the top floor as well ensured some privacy and quiet. The grounds are well-maintained, with separate swimming areas for children and adults. The gym is very adequate for exercise buffs like us. The Night Bazaar is a block away and the Sunday Walking Street (some high quality art pieces are worth viewing) is 3 mins on a tuk-tuk. The Concierge's knowledge is extensive and up to your challenging questions in terms of sightseeing and shopping. We stayed for 7 days, and likely will return in future.

Room Tip: Go for the Horizon Club rooms facing the pools. Rooms facing the mountain view are surprisingly quie...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pususuti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azmi K, Manager at Shangri-La Hotel, Chiang Mai, responded to this review, March 13, 2014
Dear Pususuti,

Thank you so much for taking the time to write a review on your recent stay at The SHangri-la Hotel Chainag Mai.

We are glad that you had a wonderful experience staying with us and we thank you for your kind and inpsiring comments regarding our Horizon Club facilities and benefits, services by our concierege team and the hotel facilities like the gym and pool.

We will definitely share this with the team and celebrate.

Thank you once again and we look forward in welcming you back again to The Shangri-la Hotel Chiang Mai.

Sincerely

Azmi Kamsari
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phuket, Thailand
Level Contributor
119 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed February 17, 2014

Arrived at the Shangri-La Chiang Mai to its usual grand lobby and great reception. We had booked a club suite as usual and suggest that you do the same as you gain the cost back from access to the Horizon Club floor with is quiet breakfast time and all day drinks etc. Our room on the 10th floor had good views across the city and grounds, it was well appointed with a great bathroom as you would expect from this chain. It is very clean and well maintained.

We ordered firmer pillows and got our usual good nights sleep undisturbed by any noise.

The hotel is very well located near enough the old city to walk but still only 10 minutes from the airport by taxi. I would suggest that you do not book a car to collect you through the hotel as it is not worth it being 3 times the price of a local cab that can be easily organised upon arrival. The same can be said for your return journey. We took a day trip organised by the hotel for a mini bus and guide. This was very expensive as we realsied after the event. Our tip would be to organie this through many of the small tour companies that are available we you go walkabout.

All in all we will not stay anywhere else albeit that it is not the cheapest but I would say it is one of the best for the price in Chiang Mai.

Room Tip: Don't use the hotel to book any trips. Take local taxi's to and from the hotel. Stay in a...
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  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Demented999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 15, 2014

Very good location, excellent service, great bedroom. Enjoyed beautiful swimming pool. Can go walking to downtown ChiangMai and very close to the night market. We stayed in a Horizon Club suite and loved it. Hope to come
back one day !




Room Tip: Ask for Horizon Club rooms
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Viviana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 11, 2014

I stayed here in January. The location is good, a short walk from the night bazaar. The room decor is nice and the service from all staff was excellent. If I must pick one bad point it is that the carpets in the room were starting to look a little tired otherwise everything was great.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Blargman2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Chiang Mai

Property: Shangri-La Hotel, Chiang Mai
Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Chiang Mai
#10 Spa Hotel in Chiang Mai
#11 Family Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
#13 Luxury Hotel in Chiang Mai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 281
Official Description (provided by the hotel):
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 
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Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La

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