Stayed for 4 nights and chose this hotel based on the Shangri La reputation, but felt quite disappointed when arriving to the room. Certainly not 5 star, I would put it at an average 4 star. No spirits in the mini bar, no guest service directory, no in-room dining menu, very small TV........... (in the room I was assigned). Had the same issue with a very cold A/C, even when adjusting the temperature upwards of 25C, room still felt cold.
Location wise, its ok, 5 minute walk to the night bazaar and plenty of Tuk Tuk's outside the hotel with very reasonable prices to get around town.
The grounds of the hotel are beautiful, outdoor pool is great, however had lunch at the poolside restaurant that was also below average in terms of food quality. Shangri-La, famed for their F&B offerings, what happened here?
Shangri-La, synonomous with great hotels in the Cities, but I dont think they can do resorts, something missing in this hotel, no arrival experience, no candles in the lobby at night, no live music in the lobby.......
Having travelled to many destinations around the world, I seldom write on this forum, but I feel this hotel needs some love and hope the management could put some va va voom into it. Would I go back, probably yes, as the location was good for my needs, and yes the staff are friendly, but come on Shangri-La, this does not represent your brand.
- Official Description (provided by the hotel):
- Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more less
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- Also Known As:
- Shangri La Chiang Mai
- Chiang Mai Shangri La