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“Could be Excellent...”
Review of BanThai Village

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BanThai Village
Ranked #41 of 383 Hotels in Chiang Mai
Certificate of Excellence
Melbourne, Australia
Level 5 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Could be Excellent...”
Reviewed March 2, 2014

This was our 3rd visit to Chiang Mai and our first stay at BanThai Village. BanThai Village is down a small street off Tha Phae Road. It’s in a quiet location but very well situated with many small shops, massage places and family marts very close by. It’s close to Wat Buppharam, Wat Chetawan (best massages),the Night market, Ping River, the Old City, Sunday Night Market (where many other festivals are also held), Waroros Market (China Town & Gold jewellery sellers) Dental 4 U and many great restaurants, shops and bars that will delight and/or surprise you whether this is your first trip to Chiang Mai or your 10th.

We loved the hotel layout and architecture. Lanna style is beautiful and this boutique hotel has a great design with a pleasing, tranquil atmosphere and traditional style and décor. There are 2 sections to the hotel – the original which has the reception area and large pool and the second with a small pool, which is across a lane. We stayed in the smaller section on the first floor. During the night we didn’t hear any traffic noise. We delighted in spending the warmer part of a couple of afternoons both in the small pool and the large pool. They are both fine pools. There are relaxation areas that provide various books, magazines, DVD’s, music and movies available for guest’s use. There are computers too and the free WiFi is has good strength.

The restaurant food was simple, western-bland, but tasty and fresh and there was entertainment at dinner time. Breakfast was average for the price and we found better prices for the same selection, and even better selections for lower prices, very near-by.

Some hotel staff were helpful and friendly. Some spent a lot of time online, instead of keeping an eye on the guests’ needs. When we used up the free coffee supply in the room we had to ask to have it restocked. Not a big thing but attention to detail is nice to have at a boutique hotel of this rating.

I now understand what a previous reviewer meant about the strange shower curtain that was both the shower curtain and bathroom blind. Hope you don’t expect a dark bedroom to sleep in. I would have liked to have been able to close the bathroom windows properly but they were warped and didn’t fully close at the bottom, letting in mosquitos etc. There were two sachets of mozzie repellent provided and housekeeping staff had big cans of spray.

When we enquired at reception about hiring a private car for a few hours the quote we were given was way overpriced. We booked everything else at other places after that. The map the hotel provides is a poor indicator and better can be had for free at the multitude of tour booking places.

We got one of those beds with the edge that’s nearly a meter wide and made of two awkward heights. We were ok with sitting on the wooden part instead of the bed itself. What we weren’t ok with was the slipperiness of the wood. Getting onto/into or out of the bed was a slow careful somewhat clumsy process where you hoped your feet would not slide out from under you, resulting in your head cracking open on one of those wooden edges. Note, when getting massages, oils, feet massages etc. your feet end up nicely oiled. A very slippery combination of bare feet with wood.

The ‘wardrobe’ is about 900mm wide and 250mm deep. You can only hang a limited number of clothes in it. OK for a short stay only.

The room was tidy and regularly swept, dusted and towels & bed linen changed upon request. That’s where the cleanliness of room 527 stopped. The floor was badly stained and grimy. The bath was hideously stained and really dirty. Both appeared to never have been scrubbed in this lifetime. Though the housekeeping staffs were always busy cleaning, a quick look at the cleaning products provided to them was explanation enough of why the floor looked awful and the bath was filthy.
They do not appear to be provided with any cleaning products for actual sanitised cleaning of the floor or bath.
Considering that we follow Thai custom and take our shoes off at the door, it would have been nice to have a clean floor to walk on.

I may sound petty but we’ve travelled around several countries. We do not expect the hospital grade bleaching and disinfecting you’ll find in many western countries. We also don’t expect a build-up of brown mould-like grime in the corners where bath meets wall, the big patch of dark grey slime on the floor of the bath and the very obvious areas of filth on the wall and bath sides (where you can clearly see that some people’s bath products have splashed on the wall and cleaned it!). The bath/shower was just plain dirty and a potential health hazard.

Our 10 day stay was at a bargain price, considering the normal cost, so we didn’t expect the best of everything. However, I did not expect to feel like we were not worthy of bothering to provide a hygienic bathroom. Yes, this is Thailand but Thailand is not dirty. All in all I felt that we got less than we paid for and I felt somewhat disrespected.

Why didn’t we demand a better room you ask? Well, I guess I am too easy- going and stubborn. Why on earth should each and every guest at BanThai Village not get a clean room? Why should we have to ask for another? They gave us that room and now I am writing about what we were given and the board of directors of BanThai will have to accept this.

As ze-succubus said in their review on 2nd Jan 2014: Location Location Location. I agree with ze-succubus. I’ll add; don't stay in room 527, it's on the second floor of the second building, near the stairs. You can hear everyone go up and down because the beautiful looking teak boards squeak heartily. What is up with the tap and the sink? Well it’s a user-unfriendly design. You have to have a sense of humour about getting everything soaked when you turn on the tap. Turn the rain shower on and the water goes everywhere, except straight down into the dirty bath. Dear Reader, should you get room 527 please know that we did try to leave the bath a little cleaner than we found it. Though I didn’t go and buy cleaning products, our shampoo, soap etc. cleaned the grey slime from the bath floor.
Note: I wore thongs (flip-flops) in the bath when showering and never, ever had a bath.

Most of the things I have noted can be easily fixed. I would happily provide consultation (to the board of directors) on making small changes to their common practice, which would perfect the experience at BanThai Village. I am not writing this review in anger or malice, I am quite philosophical about our experience – it could have been better. If it has been better I would definitely have stayed there again.

If you are staying 1-5 days perhaps this is OK for you. If you are paying top Dollar, Euro, Baht, you’ll no doubt book a more superior room and I expect the bath/shower will be clean.

For those of us who like to travel, save up our money, look for internet specials etc. I see no reason why we should not have the same level of cleanliness that those that pay top dollar get.

Hubby and I are respectful of Thai customs and can at least say hello/goodbye and thank you in Thai. I can understand that Thai hotel staff are getting used to rude foreigners who ignorantly ignore their traditional Thai greetings and therefore the staff just don’t bother anymore. That’s sad, as one of the beautiful things about northern Thailand is that it’s not like southern Thailand or Bangkok. At least, it never used to be. So here’s a thought. Perhaps this sad lack of respect for us is just a reflection of most Falang’s lack of respect for the beautiful customs and people of Thailand and this is seeping into attitudes at hotels like BanThai Village?

So, Dear Traveller, Take the time to learn the basic respectful customs of the country you are visiting, learn to say hello/goodbye and thank you. It’s not hard - just a few words and common decency. The demanding, disrespectful, fearful and ignorant tourists are ruining it for the rest of us. Also, try smiling.

Room Tip: Do Not stay in room 527.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rosieaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Sydney, Australia
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 27, 2014

we were looking for somewhere cheap to stay and this place came up. It surpassed expectations! The atmosphere and decor of the whole place was fantastic. The room was very large and set up wonderfully. We even got a welcome fruit basket. The bed was the most comfortable yet. Service at the hotel was impeccable. Really the best stay I've had in my five weeks in thailand

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaodorite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banthai-RSVN, Front Office Manager at BanThai Village, responded to this review, March 2, 2014
Thank you very much for taking the time to write a review on your recent stay with us.

We are glad that you had an enjoyable stay with us. In particular our rooms,our decoration our centralize location , Service and our fruits basket offerings.

We will definitely share this with the team .

We look forward in welcoming you once again to Banthai Village Chiangmai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level 6 Contributor
99 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 14, 2014

Good location, comfortable, good breakfast
rooms good
Close to night market, but little confusing at times as it is in a warren of lanes. All taxis know were it is and there is a tuk-tuk outside which is very reasonable
Liked the pool

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank franchescaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banthai-RSVN, Front Office Manager at BanThai Village, responded to this review, March 2, 2014
Thank you for sharing such a positive review of our resort and especially Good location, comfortable, good breakfast , good rooms nice pool Close to night market and I hope we will have the opportunity to welcome you back again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
76 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 8, 2014 via mobile

We stayed in a junior suite here for 4 nights to kick off our honeymoon in Thailand. There were no issues checking in at 11pm at night. They decorated our bed with rose petals in a heart shape to celebrate our special occasion, nice touch.

This boutique hotel only had 20 or some rooms so it never felt very crowded. The most people we ever saw was during breakfast which was served on the patio by the pool each morning from 7-10am. Daily selections included both Asian and Western options - they can also make eggs for you on request and it is serves with bacon, sausage and a salad.

The room was spacious and clean. The washroom had a large tub and a walk in shower (no door). The only minor inconvenience was the lack of conditioner & body lotion.

The best part of this stay was the location. It is a 10 minute walk to the Tha Phae gate (when you walk out the main driveway west). Going in the other direction east you will find yourself on the northern edge of the massive Night Bazaar on Chang Klan Rd. Because of this convenient location we didn't need to take tuk tuks anywhere. We did take the red taxi truck once to go to Doi Suthep.

The pool area had 10 lounge chairs and they provided beach towels.

WiFi access was strong everywhere. Service from staff was top notch. We booked several tours in Chiang Mai and all the local businesses knew this hotel and had no issues picking us up from our lobby.

No complaints, it was great value for your money! Would stay here again.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank carole219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banthai-RSVN, Front Office Manager at BanThai Village, responded to this review, February 11, 2014
Thank you very much for taking the time to write a review on your recent stay with our Banthai Village.

We are glad that you had an enjoyable stay with us. In particular our rooms, our centralize location , staff friendliness ,Wi-Fi ,swimming pool and our food offerings etc.

We look forward to seeing you back here in Chiang Mai, hopefully sooner than in 10 years time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 4, 2014

We chose this hotel because we were traveling for our honeymoon and wanted to stay somewhere a little nicer during our trip. My husband and I loved our room. We had a king bed on the second floor of the villa that was quite large with a good size balcony and bathroom. Everything was very clean and the AC worked well at night (not that we needed to use it too often as the nights in Chiang Mai were pretty cool). The courtyard in the center of the villa had a beautiful relaxing tropical atmosphere perfect for an afternoon or pre-dinner cocktail. Breakfast was very good as well. If you didn't want American style breakfast (eggs/bacon/sausage) you still had lots of choice of fruits, cereal, coffee and traditional Thai options (noodles, rice etc.). The staff were very helpful in making recommendations for dinner and other outings. This hotel was also in a good location within walking distance to the old city as well as the Wawarot Market and the Night Market.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank boydee27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banthai-RSVN, Front Office Manager at BanThai Village, responded to this review, February 11, 2014
Thank you very much for taking the time to write a review on your recent stay with us.

We are glad that you had an enjoyable stay with us. In particular our rooms, our centralize location , staff friendliness and our food offerings.

We will definitely share this with the team .

We look forward in welcoming you once again to Banthai Village Chiang Mai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
73 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 30, 2014

Our "Superior Double" room was nicely decorated, the bed was comfortable and the bathroom was spacious. There were a few things about the room that were annoying though. The bed was on a platform that was half a metre wider than the bed - this made getting in and out of bed awkward. The sink faucet was too small and placed too far back so whenever we washed our hands water would end up on the floor. There were no available sockets except in the bathroom, I had to unplug a lamp so I could charge my phone. On the positive side, it was in a good location, a short walk to the old town and some nice temples in the area. Staff were friendly and helpful. The breakfast was 150 baht for the continental breakfast (cereal, yogurt, fruit, toast), it was just okay (250 baht if you wanted eggs and sausage), but taken in a nice location by the pool. The pool was nice if a bit chilly.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edrial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banthai-RSVN, Front Office Manager at BanThai Village, responded to this review, February 2, 2014
Thank you for your recent review of your stay here at Banthai Village Chiang Mai. I was delighted to read you had such a positive experience and I am so sorry about the inconvenient in the bathroom and design I have taken well note for your comment and will report this comment to the board We look forward to seeing you back here in Chiang Mai,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falls Church, Virginia
Level 5 Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 30, 2014

Then hotel is well-located, and a short walk to shops and what passes for nightlife in Chiang Mai. The room was well-furnished and comfortable, but the sink in the bathroom had only cold water, which i consider unacceptable in a hotel of this class. The shower had a flash hot water heater that delivered warm but not hot water. The breakfast buffet was ample, with a good variety for all nationalities.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveVA69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banthai-RSVN, Front Office Manager at BanThai Village, responded to this review, February 2, 2014
Thank you for sharing your review here in Tripadvisor! I was so sorry for about bathroom facility and design I have taken well note for your comment and will report this comment to the board Thank you again for sharing your feedback and I hope it will not be long before we can welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BanThai Village

Property: BanThai Village
Address: 19 Tapae Soi 3, Tapae Rd. | Changklan, Mueang, Chiang Mai 50130, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Airport Transportation
Hotel Style:
#29 Romantic Hotel in Chiang Mai
#32 Family Hotel in Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BanThai Village 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Banthai Village is the mini size hotel that tries to keep balance between the tradition and modernity among the changes of the world. This modern-Lanna decorated hotel, consisting of 23 rooms ... more   less 
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Also Known As:
Banthai Village Chiang Mai

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