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Ratilanna Riverside Spa Resort Chiang Mai
Ranked #18 of 375 Hotels in Chiang Mai
Certificate of Excellence
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Highly recommended”
5 of 5 bubbles Reviewed March 30, 2009

My wife and I stayed for 8 nights with our 3 children (5, 3 and 3 months) in a deluxe suite with connecting deluxe room (the connection effectively made a very spacious 2 bedroom apartment) and can say after 5 trips to various parts of Thailand that this hotel has a lot to recommend about it.
The service from the staff is up to the highest standard that you would expect from top hotels (it is definately up there with the Peninsula in Bangkok).
Rooms were very large (particularly the suite), both thoughtfully and tastefully decorated, and surgically clean (as was the whole hotel). Delightful large bathrooms with over bath TVs.
Overlooking the river, the hotel has a very nice relaxed atmoshpere. Whilst it is not quite in the centre of the action, a ride in the ubiquitous 'red taxis', was never more than about 50 baht for the 5 of us and 5-10 minutes to anywhere. Also after a hard day of sightseeing the tranquility of the property made a pleasant and welcome contrast.
The breakfast selection whilst not quite as extensive as we have had in larger hotels, was more than adequate with again excellent service from the staff.
Room service and the hotel restaurants we tried were on paar with similar hotels we had stayed at previously.
Overall, we would have to say that the property is well worth a look and if we returned to Chinag Mai, it would be hard to find a reason not to stay again.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RatiLanna, Front Office Manager at Ratilanna Riverside Spa Resort Chiang Mai, responded to this review, April 17, 2009
Dear oak74,

Thank you for taking the time to write such a nice review on our property and about our staff.

I am pleased to read you and your children enjoyed your stay and appreciated the tranquilly atmosphere of the hotel.

I will be sure to share your review with the staff, they are always keen to get feedback from our guests and I am sure they will be happy to hear your comment about “The service from the staff is up to the highest standard that you would expect from top hotels”

We look forward to welcoming you and your family back to the Hotel in the future.

Kind regards,

Ellis De Ruiter
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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743 reviews from our community

Traveler rating
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150
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Scotland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 25, 2009

We spent 4 nights at the Ratilanna. Our room, overlooking the pool and river was very spacious with a large balcony and immaculately clean throughout. A wonderful large bathroom with bath which even had its own TV.
The hotel has a lovely light, open and airy feel to it, set off with some beautiful decorative touches both modern an traditional Thai, a nice combination. The pool again was impressive although the area around it was a bit restricted for space for sun loungers. The gymnasium was well equipped and spacious.
We had one lunch at the outdoor restaurant which was very nice, very good service, and whilst the breakfast menu could have been a bit more extensive I think i would probably rate it as adequate.
Finally a special mention for all the staff who were very friendly and welcoming, (always a smile) managing to be professional without being too formal or stuffy.
The only minor complaint I would make about the hotel is the rather expensive internet charges.
Other than that, thank you all at Ratilanna for a wonderful relaxing stay we would definitely come here again.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank itchyfeetScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RatiLanna, Front Office Manager at Ratilanna Riverside Spa Resort Chiang Mai, responded to this review, March 30, 2009
Dear itchyfeetScotland,

We really appreciate you taking the time to write about your experience at our hotel.

It is great to read you liked the rooms and the overall decoration of the property.

I will be sure to share your review with all of the staff, as I am sure they will appreciate your compliment.

Please allow me to mention that we do charge for guest who use the hotel computers in the business centre to go online but we do provide
complimentary WiFi for all hotel guests in every room and all public area’s.

We hope will get the opportunity to return to Chiang Mai in the future and look forward to welcome you back!

Ellis de Ruiter
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
77 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed February 27, 2009

We had one night stay here - wish we could have stayed longer. The hotel is bit outside the old town - probably about 2-3 miles to the night market - on the river. The room is designed with traditional Thai style mixed elegantly with modern amenities. The bathroom has wonderful stone waterfall next to the bathtub. How cool is that! The pool is an infinity pool with swim-up bar. Very refreshing after a long hot day sightseeing. We can definitely say that this was one of the nicest hotels we have ever stayed in.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
91 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed February 11, 2009

dont know how to put it in words.have stayed in some lovely resorts but this one beats all.the room was huge with a lovely balcony with a couch to sleep on and the room bed was sooo comfortable.we spent new years eve there and could not have spent it in a better place.but the best thing was the bathroom with a lovely rainshower and a big big bathtub with a lcd tv in the bathroom as well.and to top it all the service and staff,excellent.all of them were so courteous and helpful specially maiw.thank you ratilana will surely come back again.oh forgot to mention amazing breakfast......

  • Liked — everything specially the staff
  • Disliked — simply nothing
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suruchisethia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINGAPORE
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed February 8, 2009

What I liked about the hotel :
1) Well maintained and beautiful grounds
2) Nice big rooms and tastefully decorated
3) Breakfast staff were good and the buffet was good.
4) Nice gym and spa.
5) Early check in and Late check out given with no fuss.

One minus point:
Difficult to get tuk tuk from hotel. Not impressed that I was asked to go to the roadside to hail one by myself when the staff at the front door couldn't hail one for me from the road after 5 mins. Can't remember the last time I stayed in a hotel in which the doorman asks a guest to try hailing a taxi himself, granted he did try for 5 mins at the roadside.
The most unfortunate thing is that this happened to me twice during my stay with different staff.

  • Liked — Beautiful and luxurious hotel at a great price
  • Disliked — Getting transport
  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Tofu76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RatiLanna, Front Office Manager at Ratilanna Riverside Spa Resort Chiang Mai, responded to this review, February 10, 2009
Dear Tofu76,

Thank your for taking the time to review our property.
We really do appreciate your comments and suggestions and try to use them to improve our service as best as we can.

It is nice to read you appreciated the facilities and the rooms and I will pass on your nice comment about the breakfast staff to them, they are always happy to get a compliment from our guests.

Sorry to read you had some trouble getting a tuk-tuk, you can rest a sure I will look into the situation as it is certainly not our usual way of service!

We do hope to welcome you back in the near future.

Best Regards,
Ellis de Ruiter
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AUSTRALIA
Level Contributor
205 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed January 28, 2009

AT the hotel, it is beautiful setting and decor and funiture. it has lovely water, gardens in the hotel area near restaurant. the food is great. the service is friendly, and great and helpfull and personal. the pool is gorgeous overlooking the river. we took the river sunset hour crusie with a snack. which was fresh cooked for us, enough to not go hungry that evening. hotel was helpfull, and had their own tuk tuk off in style. the garden view room was excellent and decor great. the bath has its own waterfall and tv satellite fed in bathroom. great stay. chaing mai is great. we did oxcart, elephant camp ride, bamboo raft trip. and the Tiger Kingdom was great to go with the big cats. loved the markets. Dont Miss The Sunday markets, take walking shoes, and money. its fantastic.

  • Liked — quality of room and decor and service
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank LIVETOTRAVEL8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RatiLanna, Front Office Manager at Ratilanna Riverside Spa Resort Chiang Mai, responded to this review, February 1, 2009
Dear LIVETOTRAVEL8,

We are glad to know that you liked our interior and exterior decorations, the food, and the swimming pool.
We are really happy to have created memorable experiences with our sunset cruise and we are happy to read you enjoyed Chiang Mai.
We encourage you to come back to us in the future.

With kind regards,

Ellis de Ruiter
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed January 26, 2009

The hotel is along the river, a bit further away from the city center and the 'night-market', but thus very quiet.
The rooms are large with nice balconies and have all the usual amenities. Everything is spotless and clean.
The staff are all very friendly and forthcoming. The breakfast was good (buffet), the dinner was excellent.
Check-in and check-out was handled well and fast. (Late check-out was no problem.) The Spa was good, but not outstanding.
Overall, definitely great value for money!

  • Liked — Spaciouse Rooms
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Gugliermo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RatiLanna, Front Office Manager at Ratilanna Riverside Spa Resort Chiang Mai, responded to this review, January 29, 2009
Dear Gugliermo1,

Thank you for taking the time to review the Hotel.

I am always delighted to read of our guests appreciating our services and I am particularly pleased that you found the staff service “very friendly and forthcoming”. They take a great deal of pride in their work and truly want all guests to enjoy their visit.

Thank you also for your compliments about the breakfast and dinner, I am sure our chef will be pleased to hear it.

We do look forward to welcoming you back to the Hotel in the future.

Kind regards,
Ellis de Ruiter
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ratilanna Riverside Spa Resort Chiang Mai

Property: Ratilanna Riverside Spa Resort Chiang Mai
Address: 33 Chang Klan Road,Pa Daet, Chiang Mai 50100, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#9 Spa Hotel in Chiang Mai
#12 Romantic Hotel in Chiang Mai
#12 Luxury Hotel in Chiang Mai
#15 Family Hotel in Chiang Mai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ratilanna Riverside Spa Resort Chiang Mai 5*
Number of rooms: 75
Official Description (provided by the hotel):
Nestled along the banks of the Mae Ping River, Ratilanna Riverside Spa Resort Chiang Mai captures the essence of the destination's Lanna ancestry that subtly appears in its architecture and interior decor. Ratilanna Riverside Spa Chiang Mai is only minutes from the airport and the city's popular night bazaar offering the ultimate indulgence of a five-star urban sanctuary ... more   less 
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Also Known As:
Ratilanna Riverside Spa Resort Chiang Mai Hotel Chiang Mai
Ratilanna Riverside Chiang Mai
Ratilanna Riverside Hotel Chiang Mai
Sofitel Chiang Mai

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