We stayed here 4 nights and for the first 2 I was miserable and wanted to leave. They wouldn't give us a refund because the hotel was booked, so we decided to stay all 4 nights. The last 2 nights I felt better about the place and because the staff was trying to be helpful, I warmed up to them a bit.
The biggest problem we had was ants in our bed (many ants, all over). Over the 4 nights we tried 5 rooms and 3 of them had ants (the second non-ant room was a double and we requested a king, which is why we moved from there). At first we asked for a new room but they said they didn't have one, and instead they said they'd change the sheets. Their version of changing the sheets was taking a towel doused in perfume and rubbing it on our existing sheets. When we said that wasn't enough, they just changed the top sheet. We were going to try and sleep there but the ants came back again. Only when we said we were absolutely going to leave and wanted our money back did they find us another room that was suddenly available.
Ants were the main drama, but there were other things like: when we checked in the staff was really pushy with wanting us to take tours and massages through them but their tours/massages were significantly more expensive than travel agencies; depending on the room, some rooms in back have a view of a brick wall about 2 inches from your window; some days they charge to use the internet; they'll charge you for local phone calls (other places we stayed didn't); the bathroom showers don't drain so the bathroom floods. Also, when we were unhappy and wanted to leave, we were annoyed that they wouldn't give us a refund and we felt stuck.
A couple of the staff people were really nice and the place wasn't a dump, so our experience could have been worse. The staff tried to help but it just seemed they didn't get it - they especially didn't really understand how gross ants are crawlng on your pillow.
This isn't the worst hotel in the world, but we probably won't ever stay there again. There are many other options at the same price in Chiang Mai that probably would have been better (we toured a few when trying to get out of the Parasol.)
- Official Description (provided by the hotel):
- Parasol Inn Hotel by Compass Hospitality is decorated with the concept of Boutique Lanna style. Thai Lanna culture is a colorful combination of various elements brought together from both historic and multi-ethnic contexts. With Chiang Mai being a place of trade along the historic Silk Road, it has been a crossroad for centuries of various cultures that make up the blend that is found here today. Our hotel is located in old town of Chiang Mai which is home to Thai historic temples, especially the world-popular Chedi Luang Temple is just a walking distance away from our hotel. In addition if you are curious for local handicrafts, Sunday Night Market where Parasol Inn Hotel just situates will definitely be an ideal shopping paradise for you. Or if you want to go further to explore more local features, a Tuk-Tuk service can be easily found in front of our hotel. ... more less
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- Also Known As:
- Parasol Hotel Chiang Mai