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“Issue after issue, but staff were great and hotel was very nice”

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Dusit D2 Chiang Mai
Ranked #26 of 381 Hotels in Chiang Mai
Certificate of Excellence
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Issue after issue, but staff were great and hotel was very nice”
Reviewed August 5, 2014

The hotel had an amazing staff and really nice, clean rooms. It is located right in the night market so it's in a great location. It is still close enough to walk to the older part of the city, although it is a long walk. The internet did not work the first day, but the staff was very attentive and tried to get it working. The next AM, the power in my room went out. They quickly fixed it, but it blew again that evening. They quickly moved me to another room such that they could work on the issue. They were very apologetic and eager to help.
I would certainly welcome this hotel. I did not eat there, but there is a Starbucks, 7-11 and Boots just out the driveway. Also, there is a great street food breakfast across the street. I certainly would stay here again on my next trip.

  • Stayed August 2014, traveled solo
    • Location
    • Rooms
    • Service
Helpful?
1 Thank TokyoSalaryMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this review, August 9, 2014
dear valued guest,

thank you for taking time to let us know your experiences during your stay.

it is indeed with much regret to note that you had faced with some issues during stay in regards the internet didn’t work and the power in my room went out but i am happy to hear that staff were very apologetic and eager to help and solved the problem for you immediately.

dear valued guest, by no means I forget to also thank you for your positive remarks about the amazing staff, clean rooms and great location. i wish to welcome you back in the near future to present you with our generally high standards of service.

again, thank you for taking the time to write to us.

Delightfully and best regards,
tatcha riddhimat
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,811 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Hobart, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 4, 2014 via mobile

Stayed here for five nights recently and would highly recommend. Great location on night market, clean rooms, loved the breakfast. It is mainly an Asian breakfast only small selection of cereals but I love fried rice for breakfast. Staff are friendly and club lounge is great. Pool was good but only had time to go once. Would stay here again.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank Gloria575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this review, August 9, 2014
dear valued guest,

delightful day to you from dusitD2 chiang mai

thank you very much for your kind words about our hotel. i am thrilled to learn that you appreciated our service as well as the location and the hotel in general.

the team and I look forward to welcoming you back again in the near future.

Delightfully,
tatcha riddhimat
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 4, 2014

The hotel is very clean. the staff is young with a big smile and welcome atmosphere.
its kind of new. very nice rooms. the hotel have a nice spa , swimming poll and great gym.
the location is the best from all the hotel- on the night market but very quite.
I am travel agent and I look for a lot- this hotel is the best choice !!!

  • Stayed August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank yifat007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this review, August 9, 2014
dear valued guest,

delightful day to you from dusitD2 chiang mai !

thank you for taking time to share your great experiences at dusitD2 chiang mai.

glad to know that you were really impressed with our hotel and we thank you for all your positive comments that we have already share with the entire team.

thank you for your patronage and we look forward to welcoming you again in the not too distant future.

Delightfully and best regards,
tatcha riddhimat
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
114 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed August 3, 2014 via mobile

Fantastic hotel and nice room. Good pool area and a great gym. We ate in the restaurant once, which was delicious, but the prices were absolutely extortionate - so much so that it put us off going there again, despite the lovely food. I don't want to ruin any surprises, but if you stay here make sure you take a seat in the lobby at around 2pm to experience something really amusing!

Stayed July 2014
Helpful?
1 Thank Augustuscalv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this review, August 9, 2014
dear valued guest,

the team of dusitD2 chiang mai and i, the general manager, would like to thank you very much for your kind review of the hotel and our services. i am thrilled to learn that you enjoyed your stay so much and sincerely hope we have the chance to welcoming you back again soon.

Delightfully and best regards,
tatcha riddhimat
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 2, 2014 via mobile

Spend 3 days here and thia hotel has a good location. The night market is just outside the hotel and this makes the shopping easy. The rooms are spacious and it has wifi free avaliable throughout the hotel.

Stayed August 2014, traveled on business
Helpful?
1 Thank Victor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this review, August 9, 2014
dear valued guest,

delightful day to you from dusitD2 chiang mai !

thank you for taking time to share your great experiences at dusitD2 chiang mai.

glad to know that you had a good time with us and we thank you for all your positive comments that we have already share with the entire team

thank you for your patronage and we look forward to welcoming you again in the not too distant future.

Delightfully and best regards,
tatcha riddhimat
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth, Australia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 26, 2014 via mobile

We stayed at Dusit D2 for 7 nights and had a great stay. The staff were exceptional, nothing was ever too hard for them, the rooms were nice enough (not huge but clean and relatively quiet) and the location is FANTASTIC right in the middle
Of the night bazaar area. We have stayed at the Le Meridien just up the road before and when it comes to bang for your buck, Dusit D2 beats it hands down. And that's coming from a SPG member!! I can't comment on the restaurant or bar as we didn't dine there, however talking to other guests, they said it was very good. We will certainly be back!!

Stayed July 2014
Helpful?
1 Thank Twisterella11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this review, July 27, 2014
dear valued guest,

delightful day to you from dusitD2 chiang mai !

thank you for taking the time to share positive comments here. i am pleased to hear that you had a great stay with us and you found our hotel is located in the fantastic location which is provided the great service by fantastic staff.

i sincerely hope you will have many more chances visiting our dusitD2 hotel again in the near future

Delightfully and best regards,
tatcha riddhimat
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 25, 2014 via mobile

I wanted to give the Dusit D2 5 stars but the rest of the family thought it only warranted 4, so let's start why it's great. It's brilliantly situated - right by the night market, close to the old city and near the airport (ok- that's a mixed blessing). But the reason I loved it was that the bed was so comfy. Being an asthmatic the Dusit very speedily and without fuss removed the down mattress topper and the feather pillows etc. but even so I slept SO well. Which also must mean the air con was quiet and efficient. The room was clean and although I don't think you need a carpet in a hot country, it was clean. Yes, the pool is small, but adequate, and the restaurant (Moxie) was very nice ( the one time we tried it) but just rather, sadly, empty. But the corridors were a bit gloomy and more dodgy carpets, hence the 4 stars, but I feel mean here: it was great.

The staff were helpful and friendly and you couldn't ask for more.

There's a food hall across the road the night market is on. You buy vouchers but it's easy to get your change back if you buy too many. Lots of kiosks to choose from and we had some great food there. Cheap and lovely.

The night market suited the kids who bought lots of trinkets and got into haggling.

Stayed July 2014, traveled with family
Helpful?
1 Thank Giles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatcha R, General Manager at Dusit D2 Chiang Mai, responded to this review, July 27, 2014
dear valued guest,

a very delightful day to you from dusitD2 chiang mai!

thank you for taking time to share your great experiences at dusitD2 chiang mai.

glad to know that you had a good time with us and we thank you for all your positive comments that we have already share with the entire team

thank you again for stay with us and we look forward to welcoming you back home again and again in the not too distant future.

Delightfully and best regards,
tatcha riddhimat
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dusit D2 Chiang Mai

Property: Dusit D2 Chiang Mai
Address: 100 Chang Klan Rd | Chang Klan, Chiang Mai 50100, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#10 Business Hotel in Chiang Mai
#13 Spa Hotel in Chiang Mai
#17 Luxury Hotel in Chiang Mai
#18 Family Hotel in Chiang Mai
#18 Romantic Hotel in Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Dusit D2 Chiang Mai 4.5*
Number of rooms: 131
Official Description (provided by the hotel):
guests are welcomed by a warm chic interior that represents the refreshing urbane face of contemporary thai design, the deluxe, club deluxe, studio suite and D'suite accommodations are decorated to provide sanctuaries of comfort, privacy and delight. ... more   less 
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Also Known As:
Dusit d2 Chiang Mai Hotel Chiang Mai
Dusit d2 Hotel Chiang Mai
Dusit Chiang Mai
Chiang Mai Dusit d2
d2 Hotel Chiang Mai
d2 Chiang Mai

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