Date 0f Stay 02-17 February 2013
Well reviews on this hotel are not wrong, friends of our had stayed here several times over the years but not for the past couple and recommended it. There were other recommendations as well. SHOCK HORROR on arrival, it was mid-morning, went to reception told room would not be ready until after 2pm so went upstairs and laid down in the pool area too tired to argue. Spent a couple of hours on a lounger no sun. The pool is built in the hotels shadow; it is on the 4th floor of 24 floors, Sun until about 10 in the morning on the Eastside and then nothing until 2pm on the Westside so it was not very warm even if this was Thailand. Gave up and then had a couple of beers to pass the time away, now eventually time to try and check in again.
It was our Civil Partnership Anniversary so it was supposed to be special, we had a free upgrade if we hadn’t just what would the room been like. Our next escapade was to get upstairs, in the slow overcrowded lifts nothing to wait 15 minutes or more to get one. Arriving on 21st floor our room was not far, first impression looked good, WRONG to be taken in, room that had just been serviced, not a very good job peanuts left on the floor not cleaned up (still there at checkout), no towels told would have to wait for the towel delivery as they had run out.
This then turned into a full room inspection, firstly the décor was dirty and disgusting, holes in the net curtains, dirty bed valance, main curtains very dusty and dated. Mould on grouting between the tiles in the bathroom, usual drain smell, shower dated poor flow water fluctuation burnt one minute cold the next, tiles on the shower floor needed a good clean. Next the furniture, it didn’t match it was old and worn. The carpet stained, stretched and discoloured with age. Wall broken around one light socket. What a joke it had just been serviced.
Just to diversify in China it is a custom for the people to clear the flem from their throats and draw it into their mouths and then spit it out, very often onto the carpet. We had a china man in the next room the walls were so thin you could hear him collecting the flem and then expelling it, the stains on the carpets we believe was from spit. We were warned when we went to china some years ago never walk on a hotel room carpet without shoes. Now it’s the same in Thailand be warned in this hotel wear slipper on the carpets.
I contacted a virus and was very ill with it spent a whole week in bed in the hotel room; you could hear every sound from the adjacent rooms. It is possible from the filthy room I could have contacted it in there. I also was infected with impetigo around my nose this could have been picked up from a not properly washed pillowcase
The room had a view, some view; there is a mountain in the north covered in rainforest. The sun is on the mountain all day and 24 hours a day the mountain is producing a mist and draws out dust, if you did not know the mountain was there you would never see it. By the time it gets over Chiang Mai it has then added the vehicle fumes (not good for breathing problems); it also gives the city a distinct smell. Took days to get rid of it after we got home.
The 23/24 floors were the suites, on 24 is a Chinese buffet restaurant, did not use this. Breakfast as so called was served in the second floor western buffet restaurant. The food was of cheap poor quality, badly cooked and nothing was warm except the fresh eggs. There were a number of choice Chinese/Thai, so called western and curry type food. The choice on western food was from Baked Beans, Hot Reformed Plastic Ham, Turkey Sausages, boiled vegetables (Carrots, Cauliflower, and Broccoli) Sauté Potatoes. There was a selection of bread this was not of the usual Thai standard. Butter was heavily salted, margarine was available. Replenishment of the buffets was poor, plenty of chefs but no organisation and no food. They all knew 1030 the sad remains if any were cleared down and the staff were gone except those doing the buffet lunch starting at 1130 daily.
Down to “M” floor where there was Reception, Cashiers and Internet (at a cost). On this floor there was the lounge bar, a female attendant. More interested in doing her nails and makeup, not a clue on Customer Care, if you wanted a drink you had to go to the bar and get it.
Finally we get to the ground floor, let’s start with the terrace bar, that if you can stand the smell outside. The terrace bar is located on the Canal Bank, the canal smells to high heaven of sewage and the water looks like dirty used engine oil. We did complain to the staff but they did nothing and treated it as a joke. Warning avoid this bar.
Back inside there is another bar opens at 5pm happy hour on draught beer, buy one get one free and free nibbles (flies loved them), again the service was abysmal, most time you had to go to the bar to order and then it would be brought over to your table, NO GO IN THE STAFF,
There was the Marco Polo Restaurant Monday to Thursday this was a buffet, they seemed to have forgotten what hot food is. Had the most disgusting spare ribs I have ever tasted. You could have a minute steak cooked to order, very small. There was also thin chicken and pork so small when cooked. Thursday to Sunday it’s more or less TDH these days the food is hotter if they get it to the table quickly, this is fresh cooked,
There are plenty of eating places close by, Sleaze Ally which is out of the hotel and straight across the road, it has a reputation for pick pockets, rent boys and other low life. Do not use the two Gay Bars in this road they are trouble.
Wi-Fi is reasonably priced 10 hour voucher 650 Baht’s long as you log off seems to go on for ever.
The Bell Boys seem to prefer to laugh and joke rather than doing the job they are there for.
The hotel prefers to cater for large coach groups and conferences while we were there they were some very large conferences. This is a very large hotel with over 500 rooms, you could have a large conference going on and on top of that 4 tour coaches come in absolutely full of guests.
The major problems with this hotel starts with the management, there is no organisation, no discipline and no customer care or service. The management need to install strict discipline, cut out the unprofessional lazing about and idle chatter and lack of interest by the staff, the staff need to have clean fresh looking uniforms and be happy in their role. Personal Appearance is a must and installs discipline in individuals.
We have travelled the world with 6 visits to Thailand, this was our worst holiday there and the worst holiday we have ever had and the worst hotel ever.
IN CONCLUSION, AVOID THIS DIRTY SHABBY HOTEL.
- Official Description (provided by the hotel):
- Enjoys an enviable location right in the heart of this charming city and just steps from the famous Chiang Mai Night Bazaar, a landmark for any visitor.This impressive high rise hotel offers comfortable accommodation and a host of facilities and services for the Chiang Mai bound visitor,24 Floors with 512 comfortable appointed rooms featuring Superior, Deluxe, Business Plus , Dynasty and Suites accommodations. The hotel’s extensive all day dining venue plays host to sumptuous buffets, themed evening and a extensive a la carte option bringing together the best of Italian , Japanese, International, Thai and Asian Cuisine.Perched atop of the hotel is the Sunflower Chinese Restaurant affording spectacular views of Chiang Mai and some of the best Chinese Cuisine this city has to offer.Italian, Poolside Bar and light meals, Lobby Lounge and bar with evening entertainment and 24 hour in –room dining also feature.Impressive leisure facilities feature a state-of the art gym and Fitness Centre , spacious pool and sun terrace, sauna, massage and Spa Cenvaree.Meet and Unite : This facilities offers a Grand Ballroom for up to 800 guests , 14 break out rooms, Service Centre and out door pavilion for activities, team building, theme parties and celebrations. ... more less
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- Also Known As:
- Centara Duangtawan Chiang Mai
- Chiang Mai Centara Duangtawan