To be honest, we had some major issues on arrival here but have to say the manager swung into action and fixed everything. In fact, his response was a case study in 'service recovery'. We were overwhelmed by his generosity and professionalism... He genuinely cares about the hotel and (as a young-ishmanager) is keen to prove his abilities...
DESIGN: Outstanding... let's describe it as Asian Fusion... lots of open spaces, light and airy, lots of wood and stone but with a simple, graceful design. Australian-born, Singapore-based architect Kerry Hill got most of the design right. It is an oasis in the heart of Chiang Mai.
LOCATION: It's city centre so you do hear some of the city life... yes, there are the occasional dog barking and some traffic noise but hotel faces river and the rooms are all protected from the sound by second walls... We wanted to be in the heart of Chiang Mai so sightseeing, shopping were easy and it was a contrast to the other properties (beach and jungle) which we stayed in.
GUESTS: Mix of European, Chinese and other Asian travellers. Pool area can be a little hectic with large Asian families (who like to talk/shout) vs the book-reading silent Europeans...
ROOMS: Well-equipped, lots of light.... Lovely toiletries. Housekeeping were very discrete... Every time we left room they had remade the bed or tidied up...
- Definitely do the 'cream tea' -- fantastic. 1 serving is enough for two... Home-baked scones are delicious...
- Breakfast is excellent... Relaxed, generous and varied.
- Hotel design... graceful, modern, relaxing
- Our checkin experience wasn't great but they fixed that.
- Restaurant is really dark... They do have clip-on torches to read menus but I still like to see what I'm eating...
- Maintenance must be a real headache here with so much wood exposed... Some areas needed a tidy-up.
- And please schedule the gardeners to mow the lawns when the pool is not in use. Wasn't very relaxing having four-stroke mowers blasting the pool with grass cuttings and 90dB noise!
- Official Description (provided by the hotel):
- Edging the meandering Mae Ping River, Anantara Chiang Mai Resort is conveniently situated a mere five minute walk to the famous Night Bazaar and only 10 minutes from the quaint and traditional attractions of the old moated city. Explore authentic Thai areas, seemingly endless markets and the city's quirky art culture with its bohemian vibe as well as popular cosmopolitan hangouts and a growing wellness scene. Surrounding the valley in which Chiang Mai resides, verdant mountains are home to vast national parks of virgin rainforest, impressive waterfalls and rare flora and fauna. Discover countless Buddhist temples, timeless hill tribe communities, exotic animal sanctuaries and fascinating handicraft villages, as well as historic ruins that tell a tale of a time when Chiang Mai was the capital of the ancient Lanna Kingdom. ... more less
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- Also Known As:
- The Chedi Chiang Mai Hotel Chiang Mai
- Chedi Chiang Mai