We were given an 'upgrade' to a deluxe room from a superior room which we declined right after seeing the rooms we were 'upgraded' to. Sure it was bigger, but the air conditioning vents were filled with dust and the room was very dark. Corridor to the room was also poorly lit. The rooms are in building C - avoid them at all costs. Room keys were in the form of a traditional key and had no other security features. No dead-bolts available.
We took our superior rooms in building B - the rooms and corridor was much better, but still it was not a pleasant experience. There was only one lift in the building and it was constantly occupied with workers rushing to prepare more unfinished rooms for the holiday season.
The rooms look decent at first sight, but it is clearly a facade once you settle in.
- The drink corner was dusty all 4 nights of our stay - they clearly did not bother to at least give the glass shelf a wipe.
- There are holes where things should be all around the room, even behind the bed. I discovered this after they did not put the bed back properly after cleaning the room.
- The bathroom was not well-equipped. Coming from Bangkok after staying in a 4-star hotel, we were appalled to find that there are no shower caps, toothbrushes, hair dryer, the list goes on. We managed to get toothbrushes after inquiring with the hotel service, not too sure about the other amenities.
- The bathrooms were also still under renovation. It was obvious that the room wasn't completed yet as 2 rooms had no shower door which meant that water sprayed out of the shower every time it was used. Drains had a tendency to be clogged after a short shower creating a wading pool in the shower.
- Amenities were not replenished daily. We would shower twice a day and this meant the body soap will be used up quickly. We had to ask for them from the hotel service. Toothbrushes, etc were not replenished either.
The outlook of the hotel wasn't up to standards either. While it is understood that some inconvenience and unslightliness was to be expected as they were undergoing renovations, there are a lot of unpleasant experiences.
- The 'front entrance' was merely a corridor leading to the makeshift lobby, and the walk to the main shift lobby was filled with musky smells from yesteryear's memories.
- The lobby staff were not too pleasant when we asked to be given rooms in building B (the building undergoing renovation).
- Only one WiFi login is given per room. I could only use the WiFi with my laptop and for a tech-savvy user this is a HUGE drawback. No WhatsApp on phone while checking emails on laptop.
Summary: the hotel definitely isn't worth +-$80 with taxes per night, as the main purpose of a hotel is to provide a comfortable second home for one on vacation, and this hotel clearly doesn't live up to it. While the service from the staff was above average, the room quality just wasn't up to par. This hotel can not be compared to other 3/4-starred hotels around (Centara, Imperial Mae Ping) which offer better rooms and all although they are both already dated. No facilities too, which makes it fare even worse. If presented with an option, pick it over this hotel. Will not be coming back even after the renovation is complete although the staff do work very hard to compensate for the shortcomings.
We booked 3 rooms for a stay of 4 nights.
- Official Description (provided by the hotel):
- Suriwongse Hotel Chiang Mai is perfectly located on the corner of Loikoh and Changklan Road, right at the heart of Chiang Mai’s landmark the “Night Bazaar”. The hotel is a short distance from Chiang Mai International Airport, the railway and bus stations.Conveniently located in the heart of the ancient city, The Suriwongse Hotel Chiang Mai is perfect for leisure and business travellers alike. The hotel is close to the city’s main business district and many of the major attractions are within walking distance. And when the evening comes, you are just a few steps away from the famous Night Bazaar, where you can enjoy a lively blend of shopping and entertainment. The hotel is only a ten-minute drive from Chiang Mai’s International Airport, and within easy reach of the city’s outskirts if you want to get away for a round of golf or to enjoy a day trip in the hills.A few steps from the famous Night Bazaar, the hotel is perfectly located for exploring Chiang Mai’s many cultural sights and attractions. The Suriwongse Hotel Chiang Mai caters to cultural adventure seekers embraced by the warmth of local treat combined with quality service. Its contemporary interior blends in perfect harmony with the traditional Thai Lanna style architecture, creating a warm ambience. In a buzzing and vibrant atmosphere, we present exciting dining options with inter-active show kitchens.The traditional influences of the north’s ancient Lanna Kingdom are incorporated into the decor of each of our rooms and suites. Suriwongse Hotel Chiang Mai’s rooms and suites, enjoy either restful views of the city center or look out over the majestic misty mountain of Doi Suthep. While inside, a range of modern amenities create a haven of comfort where weary travellers can rest and recharge. ... more less
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- Also Known As:
- Suriwongse Hotel Chiang Mai
- Suriwongse Chiang Mai