I booked several activities with this travel agency when I was in ChiangMai, and I can't find enough superlatives for the superior service I received. I was staying in a hotel by the airport and was picked up last for my first tour. I had to sit on the bench seat at the back of the van and had an aching back from being bounced around for the several hour tour to ChiangRai. On my next scheduled tour, the travel agent came into town early to take me to the first pick-up point, so that I would get stuck at the back again. And she sat with me in the hotel lobby until the Journey Tours van arrived. She did this again for another tour, and this kind of personal attention and concern was reflected in all aspects of the agency's service. They called to check on whether I enjoyed the tour or not, and I feel they really listened to my feedback and cared whether I had a good experience. When I left ChiangMai, they even offered to take me to the airport, which I never would have expected. I would highly recommend this agency to travelers to ChiangMai. They really care about their customers.
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