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The Imperial Mae Ping Hotel
Ranked #66 of 388 Hotels in Chiang Mai
Reviewed March 8, 2013

This was our second stop to a month long stay in Thailand.
We had just stayed at the Centara Grand at CentralWorld which was amazing and a 5 star hotel. We didn't want to spend as much on the hotel as we weren't staying in Chiang Mai for very long and planned to be away from the hotel most of the time anyway so we were expecting the imperial to be less fancy.

We had the worst experience here in what turned out to be one of our most favourite places (Chiang Mai). On arrival we were sat in the lobby and had a feeling it was going to be a wait as huge busloads of Chinese turned up due to it being Chinese New Year. Our flight was late and we didn't arrive until almost midnight but we didn't mind waiting - apart from all the mosquitos everywhere in the lobby. We had a private transfer that came with a tour guide telling us about Chiang Mai and all the things we can do while we are there. He came in to the hotel with us and got us to sit while he went up to the desk and checked us in. After some time they sent him back - not the night manage - to explain to us that there was a problem and that they couldn't find our booking. We booked through a travel agent that had to receive confirmation from the hotel before confirming to us so we knew it was more like they had overbooked due to the holiday. I went up to the desk and was told I was speaking with the Manager (he was just the night manager - I found out) and he was very unapologetic. He said it is probably someone else's fault not the hotels. I showed him my booking and pointed to the confirmed section. His only offer was that we could stay at their other hotel not that far away which had the same star rating and cost the same price per night there and then in the morning they would pick us up and take us back to this hotel. I asked to see where it was on the map and it was so far from everything! I explained that we were only staying 4 nights and had a lot of things we wanted to do and that it was very inconvenient for us. He just said: 'what do you want me to do about that?'. In my head I thought - show some professionalism and manners for starters, apologise and offer some kind of upgrade or something. I got him to agree to giving us the royal suite for the remainder of the trip. The worse has still not came. So before I could discuss this with my sister, he grabs our bags and starts packing them in to the van - I haven't even agreed to staying at the other hotel yet. He sends the bell boy back in to the hotel to tell us we have to leave now because the car is waiting. We were tired by this point and thought lets just stay there for one night. We get driven to the middle of nowhere, missing the entry so many times that we had to keep doing u-turns. The place is a dingy looking motel that looks like men would take street prostitutes to - not a hotel! We go inside and realise that our driver is the night manager (you'd think he'd know the way to their other hotel). This place honestly looked like a scary motel from one of those horror movies. The keys to the rooms were in those pigeon hole type set ups, all the windows and doors were open with mosquitos and lizards everywhere, the tiny reception booth had a fan - not air-conditioning. The night manager comes in smiling knowing that we didn't know he was driving us and knowing very well that this is not the same star hotel. He starts telling us that if they find out that we don't have a booking with their hotel then we will be charged for the night at this place and then he leaves. I do have to say that the receptionist boy at this motel was really sweet to us the whole time. You have to climb stairs to get up to your room - bear in mind that we have suitcases. Once in the room it was just like a cheap motel. The bathroom was dirty, mosquitos were absolutely everywhere in the room, wires were hanging out from behind the bedside table, and there was no telephone. We felt scared and really not comfortable so we went back downstairs and asked to use the phone to call other hotels. Every hotel was booked out due to the holiday and lucky we begged the holiday inn to give us any room and they were nice enough to give us a room that was absolutely lovely!!! The next day the actual manager from imperial called us and this was a completely different experience. She was very nice and apologised and explained it was their fault and that they would like to pick us up and give us the royal suite for the remainder of the holiday. When we got there, she was very nice and helpful and apologetic. The hotel is nice, the pool and grounds are very pretty - the royal suite was probably a lot nicer than our standard room but I wouldn't spend a lot of money on it - it is a little outdated and the bathroom isn't very nice. The location of the hotel was excellent (right next to the Night Bazaar) and they did make a really good pizza. It wasted a whole day for us in Chiang Mai which was unfortunate as we loved Chiang Mai! I wouldn't stay here again because of that experience but definitely would stay somewhere in that location.

  • Stayed: February 2013, traveled with friends
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2  Thank Miss_Happy_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at The Imperial Mae Ping Hotel, responded to this reviewResponded March 10, 2013

Dear Miss Happy
Thank you for taking the time to post here on Trip Advisor. We do apologize for the inconveniences caused to you during the arrival at our hotel. Such incidents should not have happened and we have spoken to the night staff concerning such situations. The mosquito problem has too been addressed, as many areas in Chiang Mai have been suffering. An official letter has been sent to the local authority signed by many hotels in the area. Once again we do apologize for the shortcomings and send you our.
Kind regards from Peter Schnyder - General Manager and The Imperial Mae Ping Team

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842 - 848 of 1,660 reviews

Reviewed March 5, 2013

Excellent hotel!
We stayed at the hotel for two separate nights. The first night our room upgraded to a suite which was amazing! The other night we got the standard room that we ordered was excellent!
A good selection at breakfast. Quick and Excellent Service!
Very close to the night market. Free Internet
Definitely go back to the hotel and will recommend it to friends!

  • Stayed: February 2013, traveled as a couple
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1  Thank moran b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at The Imperial Mae Ping Hotel, responded to this reviewResponded March 10, 2013

Dear Mr Moran
Thank you very much for taking your valuable time to post here on Trip Advisor. We are very pleased that you have truly enjoyed your stay here with us and we would like to thank you for staying with us during your stay in Chiang Mai. Please let us know when you will be visiting Thailand again and we do look forward to welcoming you back to our hotel.
Kind regards from The Imperial Mae Ping Team Peter Schnyder - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2013

This is by far one of the best places we have stayed in, whilst in SE Asia. Kindness, professionalism, large and spacious rooms which were spotless. Wife had a very bad bout of bronchitis and the staff went above and beyond bringing her lemon and honey tea and just overall concern. Recommended a doctor who resolved the health issues. Lovely property, well located, well appointed rooms. We stayed on the 'executive floor' (paid for an upgrade) which was really worth it. Can't remember the precise date we stayed here.

Stayed: April 2012, traveled as a couple
1  Thank Gary_TO_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at The Imperial Mae Ping Hotel, responded to this reviewResponded March 3, 2013

Dear Gary
Thank you very much for taking the time to post here on Trip Advisor. It was a pleasure to read your objective and honest comments. We thank you very much for staying with us and do hope to have another opportunity to welcome you back to our hotel. Thank you.
Kind regards from The Imperial Mae PIng Team - Peter Schnyder

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Reviewed February 27, 2013

The imperial mae ping hotel is ideally located in the night bazaar area of chiang mai. With everything a tourist could require close by, i.e. laundry service, massage and motorbike hire are all located close by. The hotel offers a good variety for breakfast. two swimming pools and very friendly staff. We always stay is this area although this is our first stay at the imperial mae ping hotel i would recommend it. The rooms are a little dated as mentioned in other reviews but you can overlook certain things for a positive experience.

  • Stayed: February 2013, traveled as a couple
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Thank Kerry h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at The Imperial Mae Ping Hotel, responded to this reviewResponded February 28, 2013

Dear Kenneth
Thank you for your kind and well written comments here on Trip Advisor. It was our pleasure of being your host during your stay and we thank you for your patronage. Do look forward to welcoming you back to our hotel in the not too distant future.
Kind regards from The Imperial Mae Ping Team Peter Schnyder - General Manager

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Reviewed February 25, 2013

I booked a trip to Chiangmai in coming April. It my first time to Chiangmai and we read through number of hotels with the reviews. We have chosen Mae ping even some of bad comments about this hotel. But we only pick the good points of this hotel especially the prompt reply and good service from Peter. Look forward to see him in real person and service from this hotel in coming April.

  • Stayed: February 2013
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1  Thank SeanVic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at The Imperial Mae Ping Hotel, responded to this reviewResponded February 28, 2013

Dear Sean
Thank you very much for your kind words.
Peter Schnyder - General Manager

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Reviewed February 23, 2013

My first trip to chiang mai and The Imperial Mae Ping Hotel, clean and even a bit old but I am please with the place and I will stay there again next trip with my family, the barmaid (Saowalak or May, she is great with people and always smile) and the outside openair bar and restaurant are also great, too. Bring along a roll over aeroguard, quite a lot of mossie) located in a great location, good easy walk to food surrounding and night bazaar and if you wanted a private tour call Mr Noi Mobile 089 5535785 and he will look after you and reasonable fee......next trip I will only carry one set of change clothe and get the rest there. Great time there and visited many wonderful temple.

  • Stayed: February 2013, traveled solo
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2  Thank marcs188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at The Imperial Mae Ping Hotel, responded to this reviewResponded February 24, 2013

Dear Marc
Thank you very much for taking your time to post here on Trip Advisor and for staying with us here during your time in Chiang Mai. We appreciate your comments very much and do look forward to welcoming you back soon together with your family.
Kind regards from The Imperial Mae Ping Team
Peter Schnyder - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

As with all the majority of the other reviewers, this hotel, is in a convenient location, that offers great value for money.

The service of the lobby staff is impressive, ever willing to assist and help. Food was great.

On the down side, the hotel is dated, which in a way offers it's own rustic charm. But we must have been given doggy room. The carpets were stained, the safe did not work, the air con did not work and the bathroom had mould in it. We got a TV whilst working needed a tech update. They could have got a better TV from St Vinnes Opshop.

But what made the stay was the dedicated staff that were pleasant, happy to assist and friendly.

Room Tip: Don't get a room on level 8, you still get the noise from below and some of the building block t...
  • Stayed: February 2013, traveled with family
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2  Thank Russ T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at The Imperial Mae Ping Hotel, responded to this reviewResponded February 24, 2013

Dear Russell
Thank you for your stay here in Chiang Mai and taking the time to post on Trip Advisor! Your comments are very much appreciated and I do hope you have informed our Front Desk staff about the shortcomings. Such information can help us to improve our service. We do hope to welcoming you back to our hotel in the near future.
Kind regards from The Imperial Mae Ping Team
Peter Schnyder - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Imperial Mae Ping Hotel

Address: 153 Sridonchai Road | Chang Klan, Chiang Mai 50100, Thailand
Phone Number:
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in Chiang Mai
#43 Luxury Hotel in Chiang Mai
Price Range: $39 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Imperial Mae Ping Hotel 4*
Number of rooms: 371
Official Description (provided by the hotel):
The Imperial Mae Ping Hotel features 371 fully furnished guestrooms comprising 248 superior rooms, 88 deluxe rooms and 35 Junior Suites and Royal Suites.Room interiors are in tastefully distinctive, elegant and luxurious Lanna style befitting the rich heritage of this glorious region dating back some 700 years. Our rooms provide all levels of comfort to make your stay in Chiang Mai as relaxing as possible. Individually controlled air-conditioning, wall-to-wall carpeting, Kingsize or twin bedded configuration. ... more   less 
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Also Known As:
Hotel Imperial Mae Ping
Imperial Mae Ping Chiang Mai

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