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Holiday Inn Chiang Mai
Ranked #53 of 395 Hotels in Chiang Mai
Reviewed May 31, 2014

We stayed at the property for 2 nights and enjoyed our stay. The room were spacious and neat. The staff and service was good. We travelled with the family and booked 2 double deluxe rooms. The Reception staff and Concierge staff were very helpful. One Concierge staff even helped as we were looking for a vegetarian restaurant as both ladies were vegetarians so he recommended us the Whole Earth Restaurant which is really yummy. Thank you Sir sorry forgot your name.

We were allocated rooms with views over the river and I enjoyed the lotus in the river and the view of the city.

We also appreciated the shuttle service to the city centre which is very helpful for visitors. Breakfast was nice and service was good.

The rooms are quite old and needs some refurbishment as well as the bathroom, yet they are clean.

On a next trip to Chiang Mai we would like to stay again at the Holiday Inn. It was among one of the best hotel we stayed in Asia during this trip as we stayed at different properties in different countries during this trip.

On our last day we even booked the hotel shuttle for an excursion and then he dropped us to the airport. It was a nice trip.

I wish to thank the team for their hospitality.

  • Stayed: May 2014, traveled with family
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Thank RnB16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnChiangmai, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this reviewResponded June 2, 2014

Dear RnB16,

Thank you very much your positive review of the hotel. I am delighted that you enjoyed your stay with us during your recent vacation.

I appreciate you taking the time to share your experience that the room, Food and service delivery level from the staff met with your satisfaction. I will certainly share your comments with the entire team especially Concierge team as this will certainly motivate them to continue to please and make all of our guests happy.

Thank you once again for sharing your experience. We look forward to welcoming you again soon.

Warm regards,

Surassawadee Wanacharoen
Quality & Continuous Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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528 - 534 of 1,712 reviews

Reviewed May 29, 2014

We stayed in the hotel for 3 nights and all of the staff were fantastic. They went out of their way to provide excellent service and ensure our stay was enjoyable. We don't know what hours Panadda works, but no matter what time of day, she was always there (smiling) and made a point of ensuring that we had everything we needed.

The hotel itself is a bit dated and could do with an upgrade, but the staff more than make up for this. All the rooms are really spacious which is lovely and we had views over the river.

Room Tip: Ask for room with river view
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  • Stayed: May 2014, traveled with family
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1  Thank RLandAdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnChiangmai, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this reviewResponded June 2, 2014

Dear RLandAdam,

Thank you very much for choosing to stay with us and for your positive feedback on your recent stay.

We are delighted to read that our customer service level met with your satisfaction especially the service delivery from Ms. Panadda. I will share your compliment with her and I am sure that she will be most pleased as she will receive the recognition via staff communication session, a dedicated board with your review and a personalized and appreciation note from General Manager. Feedback like yours will help my team to keep up the good work and continue towards their quest to built “Great Hotels Guests Love”

Regarding to the comment on the property, please be informed that the cleaning of both the window panes and the painting are on going and planned to be completed by July while the room refurbishment projected to finish by this year after completed in some floors.

Once again thank you for sharing your experience and we look forward to welcoming you back to Holiday Inn Chiangmai in the near future.

Warm regards,

Surassawadee Wanacharoen
Quality & Continuous Improvement Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2014

I should point out that we spent one night in this hotel.
the room was very large, with a beautiful view of the city.
The upholstery of the room was a little 'marked by time and a little bit dirty, and the bed and the bathroom (I think it was redone recently) were in excellent condition.
The bathroom had both shower and a bathtub.
Room The bed was comfortable and the air conditioning worked well and the television broadcasts channels in various languages ​​(including Italian RAI)
Internet was included in at, as well as a couple of bottles of water.
We got in the room a sweet gift for the wedding
The international breakfast is freshly prepared by some very talented chef.

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with this hotel
1  Thank ilberni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnChiangmai, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this reviewResponded May 29, 2014

Dear ilberni,

Thank you very much for taking the time to share your experience and choosing to stay with us on May 2014.

I am delighted to read that our large room with beautiful view and comfortable bed together with other facilities provided met with your satisfaction.

Regarding to your comment on the upholstery of the room, please accept our sincere apologies for this cause and I already addressed this issue with our Executive Housekeeping to look into and that your comments will be used to monitor future improvements needed.

Thank you once again for sharing your experience and we look forward to welcoming you back to Holiday Inn Chiangmai in the near future.

Warm regards,

Surassawadee Wanacharoen
Quality & Continuous Improvement Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2014

Room is spacious, even the twin beds came in quuen sized. But you can see the room is really old. The only modern thing would be the LCD flat screen TV. Bathroom is large enough, with bath tub and showers. Although everything looks old and tired, at least it is clean enough.

Breakfast buffet has nothing to write home about. Both days I had breakfast, every food is exactly the same. Quality wise is also standard.

They mention that wifi is chargeable. But when I logged in, it ran for free and fast.

Dont know about the location, but its pretty close to the airport and night market is said to be within walking distance.

  • Stayed: May 2014, traveled on business
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Thank Mike_Jkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnChiangmai, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this reviewResponded May 20, 2014

Dear Mike Jkt,

Thank you very much for taking the time to share your feedback during your recent stay.

Based on your feedback, I am delighted to know that the Breakfast buffet and speed of Wifi met with your satisfaction and I was very concerned to learn of your dissatisfaction on the room decoration I am pleased to share with you that we have recently embarked with the continuation of our room refurbishment including the bathroom and anticipate completing all floors by the end of this year.


Regarding to the hotel location, I would also like to advise that the distance to the City Center is about 7 minutes from the hotel and we also provide the complimentary shuttle services to Night bazaar, Weekend walking street and Nimmanahaeminda road from time to time.

Once again thank you for choosing to stay with us and we hope to have an opportunity to welcoming you back in the near future to experience the improvement.

Yours sincerely,

Surassawadee Wanacharoen
Quality & Continuous Improvement Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2014

The best Service. It a good viwepoint, I Can see a Chiangmai town, Mae Ping river, Suthep Mountain. Have a good food and a lot of food. I go to Holiday Inn Chiang Mai for siminar with my office.I likes it here because of the beautiful Nice and quiet atmosphere.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with this hotel
Thank Kaponger C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnChiangmai, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this reviewResponded May 21, 2014

Dear Kaponger C,

Thank you for choosing to stay with us during your seminar on May 2014.

We are delighted to read that the view of the hotel, the quiet atmosphere, the room, the food and especially for the level of service delivery met with your satisfaction and please be assured that I will certainly share your compliments with the entire team and I am sure that your feedback will be encouragement to all our associates.

Thank you once again for sharing your experience and we look forward to welcoming you back to Holiday Inn Chiangmai in the near future.

Warm regards,

Surassawadee Wanacharoen
Quality & Continuous Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2014

large room. good standard. quiet. View over Ping River. Breakfast and Lunch tasted good and have a variety of food to choose. Convenient shuttle bus. The staffs were nice and remembered their guests. I arrived late in the evening and had not welcome drink. Next day, when I went to print out some docs, a staff learnt that I haven't had a welcome drink. He went to the reception and brought me one. So friendly!!

  • Stayed: May 2014, traveled on business
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Review collected in partnership with this hotel
Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnChiangmai, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this reviewResponded May 20, 2014

Dear Jane S,

Thank you very much for choosing to stay with us and also sharing your positive feedback.

We are delighted to read that you are happy with our large room that face the Ping river, taste and varieties of food at the restaurant during Breakfast and Lunch especially our staff who recognized you and provided you the welcome drink on the following day. Please be assured that I will certainly share your compliments with the concerned Department and associates as this will continue to encourage and boost their morale and create a “Great Hotel Guests Love”.

Once again, we really appreciate you taking the time to share your experience and we look forward to welcoming you back to Holiday Inn Chiangmai in the near future

Warm Regards,

Surassawadee Wanacharoen
Quality & Continuous Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2014 via mobile

Great room, good service and nice breakfast. Actually i went their with my family and baby. During that time not many guest been there so they upgraded my room with hospitality. That s very nice for the family who took a baby with them.

  • Stayed: May 2014
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1  Thank perunyaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnChiangmai, Quality & Continuous Improvement Manager at Holiday Inn Chiang Mai, responded to this reviewResponded May 20, 2014

Dear perunyaa,

Thank you very much for taking the time to write us the positive feedback towards the hotel during your recent stay with your Family on May 2014.

Great to know that our room, service delivery and breakfast met with your satisfaction as the team strive to deliver "Great Hotel, Guests Love”. Your compliment will be shared with my team to continue to encourage and boost their morale.

Thank you once again for choosing to stay with us and we hope to have an opportunity to welcome you and your family back again in the near future.

Warm regards,

Surassawadee Wanacharoen
Quality & Continuous Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chiang Mai

Address: 318/1 Chiangmai-Lamphun Road | Watket Subdistrict, Chiang Mai 50000, Thailand
Phone Number:
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Family Hotel in Chiang Mai
#36 Luxury Hotel in Chiang Mai
Price Range: $62 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Chiang Mai 4*
Number of rooms: 526
Official Description (provided by the hotel):
Holiday Inn Chiangmai is ideally located on the banks of the Mae Ping River with easy access to business & shopping districts. It is the only riverside international hotel brand on the Northern bank of Chiangmai with 526 rooms & 25-storeys offering expansive riverside views from both guest & functional rooms. The hotel is only minutes away from the famous temples & the renowned night bazaar. Complimentary Shuttle Services to Night Bazaar, Walking Street, Nimman Road also provided free of charge.Guest Rooms are the largest in Chiangmai & have been designed with every comfort in mind. Every room has beautiful views over the idyllic Mae Ping River & towards Doi Suthep, the sacred mountain or Chiangmai city views. At Holiday Inn®, we guarantee your comfort with a double size for twin bed & pillow menu.Executive Lounge is the latest benefit for guests who stay on the Executive floor with multiple benefits such all day drinks, Happy Hours, free laundry, free Wi-Fi and Express check-in/check-out.China Palace is the most famous Chinese Restaurant in town with superb Dim Sum menu & Shabu Shabu buffet.River Terrace is an all day dining restaurant with daily theme night dinners & an outdoor space.Just a few minutes from the hotel you can explore Chiangmai Night Bazaar, Wiang Kum Kam Historical site, Chiangmai International Airport & shopping malls. Chiang Mai has many places to visit & many activities to do such as Doi Suthep, Chiangmai Zoo & Aquarium, golf or adventurous activities such as jungle flight. ... more   less 
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Also Known As:
Holiday Inn Chiang Mai Hotel Chiang Mai
Chiang Mai Holiday Inn
Sheraton Chiang Mai

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