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“Refreshed” 4 of 5 bubbles
Review of Holiday Inn Chiang Mai

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Holiday Inn Chiang Mai
Ranked #51 of 374 Hotels in Chiang Mai
Bangkok
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Refreshed”
4 of 5 bubbles Reviewed May 28, 2013

I have stayed at the Holiday Inn Chiang Mai around 15 times over the past 5 years, a total of 35 nights.

The hotel has undergone some recent renovations including major room improvements. The staff are friendly and quick to assist with any and all requests. The dinner buffet is superb and there is an excellent breakfast selection.

I recommend booking through www.holidayinn.com as you will receive the best pricing available.

Room Tip: Request a room on one of the newly renovated floors (~20-25).
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,555 reviews from our community

Traveler rating
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    285
    94
    41
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (280)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Perth, Australia
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed May 26, 2013

I had my second visit to this hotel in April 2013 and I found it just as great as last time.
The staff are excellent and very helpful and a lot of them remebered me from my last stay.
I booked an executive room ( thought Priorty Club) which was large and very clean.
Food was great with lots of choices for breakfast and evening buffets large selection and reasonally priced.
Building and rooms are starting to show there age but this is second to me as long as the room is bright and clean and staff are great I could not ask for anymore.
I previously done a review on the Shangri La hotel which I said was excellent but the Holiday Inn makes me feel like it is my second home.

  • Stayed April 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank TomoPortHedland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moree, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 26, 2013

For Stella - whom I had the pleasure of meeting at the lunch buffet.
We were absolutely delighted with this hotel from the moment we arrived right through our stay. We found the staff were very friendly and courteous and most helpful when we had a query. Our room was excellent, very clean and spacious. The bathroom was excellent - bigger than my one at home! We were very well looked after. Breakfast was included in our deal and the food was wonderful. We had a huge selection and it was all good quality. We also had one lunch and one dinner at the buffet and these were both excellent meals as well.
The Holiday Inn is well located only a short trip from/to the airport and the centre of the city.
We had a wonderful stay and would recommend it to anyone travelling to Chiang Mai.

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 23, 2013

This hotel is a short tuk-tuk ride to he center of the city, and there were plenty of in front of the hotel. It's also easy getting to and from the airport. The rates were reasonable. Staff were attentive and helpful. They also gave us tips about tuk-tuk rates to make sure we wouldn't get ripped off.

Room Tip: Ask for room on a higher floor if you want good view to the river.
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank spanjavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed May 21, 2013 via mobile

We stay me and my partner in this hotel for 10 nights and as a part from IHG chian we expected a very good and consistent service however , some area such us the bar we already got what we expect but some area like the pool which the staff there busy using their mobile phone more than looking after the guest is very disappointed also the concierge team need to speak nice to the guest and be more friendly and more ON THE KNOW in the area and their English need to be improved ...the housekeeping doing avarge job cleaning the rooms , however the room never been vacuumed and they never clean the room in the right time they always doing the cleaning after 2:00pm which is very strange .the breakfast is ok the lunch and dinner is very avarge .front office staff is ok the MODs friendly but the rest of the team need to be more friendly ....the band in the lobby bar is very disappointing ..the free wifi connection keep dropping out and if u stay here use a laptop not your I phone as I phone can not log out properly ...

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Adam2203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Chiang Mai, responded to this review, June 8, 2013
Dear Adam2203,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service and housekeeping. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverwijk, Nederland
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

This Hotel is great, beautiful room, big en clean. The breakfast is very good. Only to the Citycentre it's a bit fare about 30 minuts walk, but in front off the Hotel are TukTuk's who
can bring you in 5 minuts to the Night Market.

  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank jeanverdier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed May 14, 2013

I recently stayed at the Holiday Inn Chiang Mai for three nights and didn't like it one bit. Being a priority club member, recieved a letter stating that I will get a welcome drink and daily newspapers in the room. Didn't get it even on one day. A discount was offered to Priority club members when you dine at the restauarant which also didn't come my way. Thailand is famous for the warmth and courtesy of the people, especially in the hospitality industry. However, no warmth or courtesy was shown by any staff during our stay here. Staff were busy standing in clusters and discussing. (Gossipping!!!!) However, the housekeeping staff did a good job of keeping the rooms clean.

Room Tip: Stay at your own risk!
See more room tips
  • Stayed May 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Maniroyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Chiang Mai, responded to this review, May 29, 2013
Dear Maniroyal,

Thank you for being a Priority Club Rewards member and for leaving us feedback. I am very disappointed to read that you did not enjoy your most recent visit with us due to the service received. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Despite your disappointment, I do hope you will return to stay with us again at some future date when you can be assured of our very best attention.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chiang Mai

Property: Holiday Inn Chiang Mai
Address: 318/1 Chiangmai-Lamphun Road | Watket Subdistrict, Chiang Mai 50000, Thailand
Phone Number:
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Luxury Hotel in Chiang Mai
#39 Family Hotel in Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Chiang Mai 4*
Number of rooms: 526
Official Description (provided by the hotel):
Holiday Inn Chiangmai is ideally located on the banks of the Mae Ping River with easy access to business & shopping districts. It is the only riverside international hotel brand on the Northern bank of Chiangmai with 526 rooms & 25-storeys offering expansive riverside views from both guest & functional rooms. The hotel is only minutes away from the famous temples & the renowned night bazaar. Complimentary Shuttle Services to Night Bazaar, Walking Street, Nimman Road also provided free of charge.Guest Rooms are the largest in Chiangmai & have been designed with every comfort in mind. Every room has beautiful views over the idyllic Mae Ping River & towards Doi Suthep, the sacred mountain or Chiangmai city views. At Holiday Inn®, we guarantee your comfort with a double size for twin bed & pillow menu.Executive Lounge is the latest benefit for guests who stay on the Executive floor with multiple benefits such all day drinks, Happy Hours, free laundry, free Wi-Fi and Express check-in/check-out.China Palace is the most famous Chinese Restaurant in town with superb Dim Sum menu & Shabu Shabu buffet.River Terrace is an all day dining restaurant with daily theme night dinners & an outdoor space.Just a few minutes from the hotel you can explore Chiangmai Night Bazaar, Wiang Kum Kam Historical site, Chiangmai International Airport & shopping malls. Chiang Mai has many places to visit & many activities to do such as Doi Suthep, Chiangmai Zoo & Aquarium, golf or adventurous activities such as jungle flight. ... more   less 
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Also Known As:
Holiday Inn Chiang Mai Hotel Chiang Mai
Chiang Mai Holiday Inn
Sheraton Chiang Mai

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