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“Clean and nice bed” 4 of 5 bubbles
Review of Mercure Chiang Mai

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Mercure Chiang Mai
Ranked #68 of 374 Hotels in Chiang Mai
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952 reviews from our community

Traveler rating
    127
    411
    281
    91
    42
See reviews for
204
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47
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Ayamonte, Spain
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed August 10, 2013

Room 536 on renovated floo 5. Room nice and clean. very poor english at the reception. Supermarket near the hotel. They provide shuttle to night market at 7/8/9 .
Nice swimingpool. After complaining about noisy guest at 4am still awating an explanetion of a lady ( she never introduce ). Made a reservation fully changeable the debit my credit card and credit , but do not understand the cc compay charge for everething. Of course never received an explanation or a compentation.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ches50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureCNX, Guest Relations Manager at Mercure Chiang Mai, responded to this review, August 16, 2013
Dear ches50,

Thank you for taking your time to write a review on TripAdvisor. We are sorry to read that our staff didn't pay attention for your inquiry. Please accept our apology and kindly rest assured that we will take action to prevent such a mistake from happening again.

Thank you again for sharing your experience with us. Hope you have a nice weekend ahead!

Sincerely Yours,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chiang Mai, Thailand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 6, 2013

On the positive side is that breakfast was included and had a nice lobby and personal vas very nice. BUT the rooms are filthy, carpets chairs and linen, you can find better and cleaner at any american dumpster. Tv has less than 20 channels with just one in English, and no flat screen as they promote. I went to get a massage but the lady who does them was very angry so i didn't do it. The bathroom was horrible. Overall very filthy, room was worse than a cheap motel room. Not accurate with the pictures. For the price you can get much much better. I do not recommend it to anyone. Yes you have a free shuttle to the night market, but for 20 bahts that is what it costs (60 us cents) you can go to other hotels. The most time I spend at the hotel was in my room and that was the worse part of the facility.

Room Tip: I left Mercure, few blocks I found a very nice place, super clean, yeah they don't offer shuttle...
See more room tips
  • Stayed July 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ANA MARIA L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureCNX, Guest Relations Manager at Mercure Chiang Mai, responded to this review, July 11, 2013
Dear ANA MARIA L L,

Thank you for writing your review on Tripadvisor and we are very sorry to read that your room experience did not meet your expectation and we could not serve the best service for you.

Your remark has been carefully noted. Please rest assured that your raising issues will be discussed with our management team in maintenance and better improving. However, we do strive our best to reach clients' satisfaction and currently, the renovation project of the rest area is now under our management discuss.

Thank you again to stay with us. We hope this experience will not alter your confidence in Mercure Chiang Mai and that you will give us another opportunity of welcoming you again soon.

Sincerely Yours,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Chiang Mai hotels

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed June 30, 2013

No tooth brush, tooth paste and rasor provided. Heard some guests complain on mosquitos in room. Next to supermarket (but closes at 9pm). Tuk tuk from night market or Sunday Market charges 100 baht per trip.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Hortse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureCNX, Guest Relations Manager at Mercure Chiang Mai, responded to this review, July 3, 2013
Dear Guest,

Thank you very much for your review on TripAdvisor. We do appreciate for your sharing your concerns and hope to welcome you back in the near future!

Warm Wishes,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Chiang Mai

Property: Mercure Chiang Mai
Address: 183 Changpuak Road | Sri Poom, Chiang Mai 50200, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Luxury Hotel in Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Chiang Mai 4*
Number of rooms: 159
Official Description (provided by the hotel):
Located in the center of Chiang Mai, the second largest city in Thailand and only 10 minutes from the airport. Mercure Chiang Mai offers you comfortable rooms with free WiFi for your business and leisure stay. Book conferences, seminars and social events for up to 600 people with parking available. Our restaurant and bars will tempt you with a range of delicious dishes and a relaxing atmosphere. Supermarket and banks are available next door. ... more   less 
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Also Known As:
Mercure Chiang Mai Hotel Chiang Mai
Accor Chiang Mai
Novotel Chiang Mai
Chiang Mai Mercure
Chiang Mai Novotel

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