Stayed at Mercure Grand Roxy Singapore in October 2012. Arrived late and ordered room service, it was delivered under cooked. Hotel in desperate need of refurb, which was happening during my stay. The room I was given was dark, with dirty carpet and the smell of old particle board furniture. Breakfast buffet was 3 *** attended by staff that didn't want to serve you. Fortunately after complaining to FO manager, I was moved to a refurbished room.
Mercure Chiang Mai, needs to be demolished. The standard here is probably 4* back packer. This hotel is also being refurbished and once again I was moved to a refurbished room. The breakfast buffet has a poor western selection. This hotel is also, I believe, a bit of a fire hazard. Prior to leaving I was offered a complimentary dinner with wine. The waiter informed me that the only wine available was cask and that it didn't smell nice. This should have been the warning sign for me, but I persevered and ordered a pepperoni pizza. Next morning I woke with vomiting and gastric, and a flight just 2 hours away. After this I will never stay at another Mercure hotel. Most Accor brands are fine and have high standards, but suggest you avoid Mercure.
- Official Description (provided by the hotel):
- Located in the center of Chiang Mai, the second largest city in Thailand and only 10 minutes from the airport. Mercure Chiang Mai offers you comfortable rooms with free WiFi for your business and leisure stay. Book conferences, seminars and social events for up to 600 people with parking available. Our restaurant and bars will tempt you with a range of delicious dishes and a relaxing atmosphere. Supermarket and banks are available next door. ... more less
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- Also Known As:
- Mercure Chiang Mai Hotel Chiang Mai
- Accor Chiang Mai
- Novotel Chiang Mai
- Chiang Mai Mercure
- Chiang Mai Novotel